Great Western Bank 1st St, Carlisle

Great Western Bank Reviews

• B

  Bobby Stewart
  1

  We had greatwestern bank for almost 15 years. they switched hands to first interstate without even telling us. didn't take things out for almost 2 weeks and then it ended up overdrawing my account. I couldn't get an account balance at any ATM. I called 7 different first interstate banks and the phone rang and rang.. My check went in last week and I was buying father's day gifts for my husband with my kids and my card was declined. I had plenty of money in there. I called the carlisle bank on Friday 6/17 and spoke with someone who was understanding and said the person who could help me would call back Tuesday. No call Tuesday. I called several times and no answer. She called me back today to tell me she couldn't help me and she then told me that I needed to manage my money better and online banking isn't a replacement for check register. I let her know that I have been doing it that wasly for years with no issues. The problem is I didn't have access to my account balance and things were taking 1-2 weeks to post. I have never had such an experience with a bank before. I will be going elsewhere.

• L

  Laurie Williams
  1

  I totally understand keeping your employees safe during covid....but seriously how can you close a branch completely and expect people to have normal banking? How do you expect people that work 8-5 jobs out of town to make deposits into their accounts? ATM's can't do everything . Besides the new ATM that you installed...not user friendly at all. I work in Dsm, live in Carlisle. Try to take off early to make it to the bank when I can. Now it's not open.

  Response from the owner

  Hi Laurie, thank you for taking the time to leave us a review. We sincerely apologize for your frustration. If there is anything further we can do to help, please contact us at 800-952-2043 so we can provide solutions. Thank you.

• A

  Andrew Roth
  1

  Never understand why a Bank refuses to make change. Went into this Bank to exchange a twenty dollar bill into quarters so we could due laundry. They refused to make change and told me to go to Casey's or a different gas station. I will never step in to this busines again and would recommend everyone else to avoid it

  Response from the owner

  Thank you for taking the time to leave us a review. We apologize for your frustration and would like to discuss this with you further. Please contact us at 800-952-2043 so we can provide solutions. Thank you.

• M

  Marc Yamashita
  1

  How this horrible bank achieved 3.5 stars escapes me. My family has banked there for some time. Today they refused to accept a deposit into my sister's account from her daughter. We walked down with my sisters dog and granddaughter and while they recognized all of us, including the dog, they said without my sister present they could not accept a deposit. It wasn't a question of credibility of the check, or because we expected a receipt (we didn't ) but simply because she was not present. Do you know that insincere "so sorry " people offer when they are hiding behind a "rule" they pretend prevents them from doing the right thing? While I don't want to make it personal, the cashiers could best be described as a polished and disengenuine in their horrible service.

  Response from the owner

  Hello Marc, thank you for taking the time to leave us a review. We sincerely apologize for the troubles you have had. We’re always looking to improve your experience. Please reach out to us so we can help at 1-800-952-2043 Monday - Friday: 7:30 a.m. – 6:00 p.m. CT, or Saturday: 8:00 a.m. – 1:00 p.m. CT or email [email protected].

• S

  Sarah Lawrence
  1

  I've had nothing but problems here. They deactivated my card, and sent me a new one which I never received so when payday comes around I have no access to my money. This has happened twice.

• T

  Teri Henderson
  4

  I've never had a problem with this branch until the last few months. I wont let one bad apple spoiled the whole bunch because that wouldn't be far to the nice staff that I've dealt with for many years.

• B

  Brandon Johnson
  5

  We just moved to the area and they have been a great help! Logan has helped our small business. I appreciate all they've done and very quickly done!

• C

  Colin S
  5

  The staff are very friendly and ready to help, glad I chose this bank!

• S

  Shannon S
  5

  Best bank around! Big bank with the small town feel!

• C

  Chris Caulfield
  1

  Horrible place. Wouldn’t make change for me.