Gold Key Auto Credit Inc W Kimberly Rd, Davenport

Gold Key Auto Credit Inc Reviews

• J

  Jambi Urza
  1

  My son-in-law got a vehicle from them and had the water pump go out. They claimed that's not part of the engine work that they cover and they're fully expecting him to keep up with his payments for this hunk of junk! When I reviewed his contract it only stated that gaskets weren't covered in the engine work, and when this was brought to their attention they claimed that wasn't the contract that my son-in-law had signed. What they didn't realize is he was recording the whole exchange and even recorded them going over the contract, which the salesman even stated that part as he read over it. Wouldn't recommend to my worst enemy.

• K

  Kisha Welch
  4

  in this world today there is so much negativity that can be said, but I choose today to highlight the good & the bad. When I first came to the Quad Cities last fall, my car was involved in an accident on the way up here. Pretty much it was totalled, but I didn't get a lot of help with the insurance company in this matter. Anyway fast forward, by me being new here and that loan still being on my credit I couldn't get another car anywhere, but Gold Key gave me a chance. Between Evan, AJ, and Chase it was great! Unfortunately, this past weekend due to a slight misunderstanding, and/or communication after being sick with Covid, they came and took the car cause I fell behind. That's ok, things happen, and well, make a long story short, after going up there to talk to them Ms.Megan, dealt with me very gently, humble and patient, and kind. At first one of the agents was telling me and my friend one thing, but anyway, I asked to speak with Chase and yes he was very, very busy after the weekend & personally he couldn't come out to speak with me. I asked them to please renegotiate the terms so that I can get my car back and as a customer it is a good practice for the manager and/or GM to speak with us, but Megan went back to speak with him, to see what they can do, and he did just that, renegotiated a way for me to get my car back! It was a HUGE Blessing! I know that he has a lot of customers and business to deal with, but he took care of me and I was able to drive my car home. They even worked out a special situation for me to make my next payment where it will help as I get readjusted to going back to work. Thank you Megan and Thank you Chase for working with me, cause I was very very sad, and need a car to get back & forth. God Bless you!

• A

  Amiee Beadel
  3

  UPDATE: The new VIP Manager, Justin, got my car into another shop to get inspected and repaired within a day of me getting in touch with him. Thank you so much Gold Key for making this right by me! Now THAT is what you call Customer Service!! :) _______________________________________________________________________ After my original vehicle was stolen by some punk kids outside my daughter's daycare in Rock Island and my credit was not good at the time, as I'm a single mother of 3 with no financial support and barely making ends meet, Gold Key was literally the only place that would get me into a vehicle. At the time, I was extremely desperate as I needed a vehicle to get me to and from work and my kids to school and they knew the whole situation and took total advantage of me! I was told by Brett that I could have the vehicle inspected by my own mechanic, which I did and I came back with a whole list of problems! They only gave me a 3 day grace period of exchanging the vehicle and since I went there on a Saturday and my mechanic was not open until Monday but couldn't get me in until Tuesday, I was unable to exchange it, so they were supposed to fix these problems at their shop on 4th St in Davenport. I literally had to call multiple times for the next several weeks to get my vehicle into their shop. Unbeknownst to me, they did not fix everything that was on the list like they said they would, just picked and chose what they wanted to fix. I was also told by Brett that should I have any further mechanical issues to let them know and they could help me get it fixed. Since about 2 months after purchasing the vehicle, I have had numerous issues and called a few times to seek assistance, but was denied. I am faithful with the routine maintenance of any vehicle I drive, but these issues were clearly from negligence of previous owner(s). I was also told by Brett when I bought the vehicle that after 1 year of making payments on time, I could upgrade into a nicer vehicle. (Obviously they knew this vehicle had problems!) I emailed Brett about a month before my anniversary date to see about the process of upgrading. I have made EVERY SINGLE payment on time twice a month for the entire year as it automatically came out of my account to receive a $5 credit per payment. He again went back on his word and now his story is I have to have the vehicle for 2-2.5 years before I would be eligible for an upgrade (again not what he told me). This vehicle will not make it another year! It has built up oil/oil leak in 2 places (they were supposed to fix), suspension issues (they partially fixed), hesitation/almost like it slips into gear sometimes (that they were informed, but told me it was normal) and it also has an antifreeze leak so I have to pour a bottle in it once a month. I have emailed Brett twice in the last month and he has failed to respond to me. I have been nothing but patient and polite with these people and get ignored because clearly they knew this vehicle was a lemon but they don't want to deal with it. It's very unprofessional in my opinion that you can't even have the decency to respond to me after I call you out on your lies. I am completely and utterly disgusted with their customer service!!! I would not suggest or recommend this dealership to anyone ever in this lifetime, no matter how desperate you are. This place scams people especially those in less fortunate circumstances and they do not care!! At first, I was so excited and relieved when they got me into a vehicle, but they have failed to keep their word on many occasions...it's completely ridiculous!!! This is not how you treat your customers!!!

  Response from the owner

  Aimee my name is Justin I am the new VIP Manager. If you could please give me a call at your earliest convience I would appreciate it, 563-323-5341. I am sorry for the inconvience that you have experienced. Brett is no longer with the company which is why you haven't heard back from him. Thank you and I look forward to hearing from you!

• R

  Rob Trees
  1

  They will straight charge you at least $12k for a car that is only worth $2k. And that vehicle WILL NOT last more than a day. They claim to have a mechanic on call as well but everyone I've talked to said you can't even get in touch with him. Save your time and your money and go somewhere like ziegler. At least then you're not being over charged for an absolute POS.

• E

  E Quinn
  1

  Did not hold up to promised repairs. Contract said engine and drivetrain were covered but when my water pump went out they said that's not part of the engine. Same with fuel pump. Was not covered. I definitely DO NOT RECOMMEND.

  Response from the owner

  We apologize for the confusion, yes the physical engine and transmission are covered under the warranty. If you would like to call the store we can explain it for you. Thank you.

• M

  McKinsey James
  4

  The staff were friendly and professional. I really liked the non pressured environment. They are honest and affordable.

• S

  Shea Davidson
  5

  I worked with Claudia to get me into a new car and she was amazing to work with! Very friendly personable and she got me exactly what i wanted! Thank you Claudia for all of your help!

• J

  Jerry Beckman
  4

  Excellent service!!! They helped us in a time of need, we still have the car we purchased, even though are car broke down a few days after we got it (nothing to serious) they were prompted in taking care of the car and us, I would not hesitate to buy from them again!! Thank You GOLD KEY

  Response from the owner

  Thank you Jerry! I'm glad we were able to get everything worked out for you! Thank you for the kind words.. we appreciate it!

• D

  Davon Hollingshed
  2

  So... twice I've called to test drive a specific vehicle within a week only to find out that it wasn't there due to employees actually driving the inventory vehicles home... adding mileage, wear and tear. They seem to think nothing is wrong with this and casually shared this information with me over the phone on both occasions! The vehicle is already overpriced and I was willing to still at least check it out due to it being specifically what I'm looking for.

• E

  Ekaja Hampton
  5

  Claudia was amazing to work with very upbeat and friendly got me into a vehicle right away and overall made the experience great and hassle free