U.S. Bank Branch Northwest Blvd, Davenport

U.S. Bank Branch Reviews

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  Aaron Regan
  5

  Excellent customer service. Most times I am in and out in minutes. It does get a little busy sometimes but it is normally all the business accounts trying to drop off deposits on the way home. Still doesn't take more then 5-10 minutes.

  Response from the owner

  Hello, Aaron! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments so they know how much you appreciate them. We hope you have a wonderful day - thanks for being a loyal customer. The U.S. Bank Social Media Team

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  Austin Travis
  1

  Kevin a loan officer at this branch is who I was working with on financing my home. After running my credit & reviewing everything he tells me he's %90 sure he can get me done. Then tells me shortly after that I think were good everything is looking great you should be a home owner. Calls me hour later says I'm sorry but I can't get you bought. Idk what %90 means to some people but %90 to me is %90... thanks for wasting my time. I do not recommend you use kevin @ us bank on purchasing your home.

  Response from the owner

  Hello Austin, I'm sorry we were unable to get you approved for a home loan with us. I understand why this has been frustrating for you. If you would like to discuss your concerns regarding how this matter was handled, please email your phone number and reference #1898 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your experience. ^Kim

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  Aretha Williams
  5

  I love these ladies. They are so friendly and helpful. Sometimes the branch does get busy and it takes a little longer than expected to complete a transaction(s). But in those instances they are always very apologetic.

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  Sierra J
  2

  Most of the time, I get really good service at this branch. Today, a woman was working I did not recognize. She had long brunette hair and about 25-30 years old. She was so rude and condescending. It left me feeling bad the entire day. I will be contacting a corporate office.

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  Jane Adams
  1

  Worst customer service ever. I'm not showing an ID and filling out a form just to make a bank deposit for my employer. No one needs my SSN or anything else to trade cash for a receipt. If I were running a money laundering operation would I be depositing small amounts of cash to an established business account? I don't think so.

  Response from the owner

  Hello Jane, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. Our customer care team is here to listen. If you would like to reach out to them and provide any additional details regarding your recent experience, you can do so by emailing [email protected] and a representative will follow up with you. Kind regards, The U.S. Bank Social Media Team

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  Mike Sarver
  1

  Slowest drive through in Davenport. Two cars in front of me in Business deposit line and took 35 minutes. Regular occurrence.

  Response from the owner

  Thank you for sharing your experience, Mike. We're sorry to hear you experience long waits when you visit this location. We understand time is precious. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9901. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Sheryl Figley
  1

  Worst experience ever. Waited 30 minutes in drive. 1 teller working with over 10 cars. People leaving because of the wait. Why do you not have more than 1 teller.

  Response from the owner

  Hello Sheryl, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you’d like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 6882. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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  Mary Richardson
  5

  I have been using this bank for many years and have never had a problem. This location is my go to bank and I have had them go above and beyond to give me the help that I need.

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  Sophia Campbell
  1

  I found it unprofessional and odd that the teller asked me “where is this money going” in a rude tone when I made a large withdrawal.

  Response from the owner

  Thank you for sharing your experience, Sophia. Regulations require us to understand and monitor the source of transactions. Cash is especially difficult to monitor which is why this process is necessary. I'm sorry you felt uncomfortable with the question and hope this helps explain why we asked it. All the best, ^Kim

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  Blakelan Dawn
  5

  I’ve only been to this location about 3 times however the employees are always super kind and understanding when I go in there. They seem to be always willing to help in any way they can.