The Family Credit Union W 53rd St, Davenport

The Family Credit Union Reviews

• J

  Justin Mendoza
  1

  Went to try and cash a check and was met with attitude. I was told by the other bank that I needed my wife who was also on the check with her ID and there would be no problem cashing it. Explained that to the blonde teller and she hit me with attitude and said something about different tellers and different banks. Don’t they have standard? Apparently not. She then said she would put a hold on the account. I asked why the other bank didn’t mentioned that. She gave more attitude, stormed off to the back to have someone else come out and explain that they would put it on hold which would screw up my daughters account. I won’t bank here anymore I only have an account there because I helped my daughter open her first account there for her first job in high school. I’m going to have my name taken off of the account. If anyone asks me I will tell them to stray far away from this bank. The one at the bottom of the hill is good I’ve never had a problem with them and don’t get me wrong the second lady who I assume was a manager I spoke to was very kind but she needs to coach and control her employee.

• A

  Angela Mendoza
  1

  Rude counter worker giving attitude for no reason, giving attitude when we asked questions. No wonder my daughter is planning on leaving this bank. I never have an account here.

• S

  Scott McConnell
  5

  Been hear something like 20 yrs Have had probably the most loans or dam close to the top for cars and trucks etc. The staff is always very welcoming and there for your needs.. Great credit union here for life

  Response from the owner

  Thank you so much, Scott. We're so glad to hear you love being a member.

• S

  Shala Chase
  5

  Rick, Nicholas and everyone there are extremely polite and knowledgeable. They are always willing to work with you and go the extra mile to make things right no matter what we are doing with our accounts. That’s why I absolutely love banking with the family credit union ♥️

  Response from the owner

  Thank you very much, Shala! We're very glad that you've had such a positive experience with us.

• K

  K. Nguyen
  5

  I've been a member since I was still in Iowa. I left the State more then 5 years ago but still continue banking with them even though they don't have any branches in my current State. I couldn't be happier with their excellent customer services and their interest rates on loans. Keep it up TFCU.

  Response from the owner

  Thank you!!

• M

  Micheal Grabosch
  5

  If it was not for Gail working there, it'd just be another normal bank. Ask for Gail and you'll leave with a smile. Even if you have nothing in your account.

• c

  cinclaration c
  1

  They stole $160 from me while I was trying to close my account, and denied to help me when I was trying to start building credit. Never banking through them again.

• K

  Kindsey Johnson
  1

  How am I supposed to get into contact with someone at an open location if all of the places have the same phone number, but not the same hours. It’s 8am, says a location is open, I can’t call because it’s the same number for every bank and that’s stupid. I have a major problem.

• K

  Kelsey Hartman
  1

  The worst customer service from a credit union/ bank I’ve ever experienced. Will be refinancing all of our auto loans through another credit union just so we don’t have to deal with them anymore.

  Response from the owner

  Kelsey, I'm very sorry to hear you have had a negative experience with us. Please email our support line and let us know any specific issues you have had ([email protected]). Thank you!

• M

  Mandy Gerhardt
  5

  I love the Bettendorf and Silvis locations! Nicole in Silvis is amazing! Sue in Bettendorf is awesome! The only place I'll do my banking and get loans from as well.

  Response from the owner

  We think our staff is amazing as well and appreciate your kind words!