U.S. Bank Branch N Division St, Davenport

U.S. Bank Branch Reviews

• R

  Rita Thompson
  1

  I would not advise banking here. I have had nothing but issues with the atm and withdrawals. They accused me of fraud and closed my account. My direct deposit was going in. They wouldn't allow me to get my money. They took money from me. Said they would send me a check of remaining balance. Been over 2 weeks.

  Response from the owner

  Hello Rita, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 1418. Once we receive your number, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris

• C

  Chelsey
  1

  This location is absolutely terrible. There is a younger brunette girl with shoulder length hair and glasses that has an attitude EVERY SINGLE time I come there and all I have ever done is drop off change orders for the business I work for. She makes a point to inconvenience me any and every time I come and has quite literally never given me a correct change order. Today after the THIRD time of her giving me zero one dollar bills when I asked for $100. Like come on we all hate our jobs but just do it right.

  Response from the owner

  We’re sorry for the poor service, Chelsey. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 2082. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jamie Estes
  1

  I went in to get a money order and the teller gave me a hard time because of my ID. I have had account there for years and they know me by name. I didn't get my money order. I had to leave with a large amount of money to go somewhere else to get one putting me at risk to get robbed. Horrible customer service.

  Response from the owner

  We're sorry to hear the service you received was less than desirable, Jamie. Please know it's never our intention to leave you feeling this way. If you'd like to discuss this further, please send us an email to [email protected] including reference number 4523. One of our Ambassadors will reach out to you in 2 business days. Thank you. ^Larisa

• H

  Hannah Torres
  5

  The ladies here are nothing short of amazing! So kind and helpful with everything.

• C

  Cliff Sexton
  5

  Good people to have a savings here great personality

  Response from the owner

  Thank you for your kind words, Cliff. I hope all your future visits meet the same level of service. Have a great day! ^Heather

• E

  Eric Curtis
  1

  So I just left this bank branch. This review is based off my experience with the teller today. I cannot give her name because she did not have a name tag or name plate. She is a heavyset blond woman, wearing glasses and a dark sweater. Probably about 5 foot six. This was on Tuesday, May 1st, 2018 at about 11 a.m. I was in the branch making a deposit for my roommate. She was very rude. And very slow. And even lied to my face. My roomie had spoken to me about opening a u.s. bank account because it would be convenient for us both to use the same financial institution. Not going to happen now. In fact I'm going to talk to him about moving over to my bank. I know we get good customer service there. With as big a company as US Bank is, I'm absolutely astonished they would put up with this level of unprofessional and rude behavior from their staff. This tell her is the reason I will never open a u.s. bank account.

  Response from the owner

  Hello Eric, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• S

  Susan Lockaby
  5

  Everyone was very kind, helpful and knowledgeable of everything I was looking for. Opened 2 accounts and a credit card all while there. They even got me set up online and mobile banking. So glad I switched to US Bank.

• B

  Brittany Martin
  5

  Brittany was very sweet and helpful. My account got set up right away and the best part about US Bank is that you get a temporary debit card right away!

  Response from the owner

  Hello, Brittany! Thank you so much for taking the time to leave this complimentary review for your local branch. We are so happy to hear you had no issues getting your new account set up and hope you have a great day! The U.S. Bank Social Media Team

• C

  Casee Richards
  4

  They're all very nice, smiles when you walk in the door. But if you're not walking up to the counter or directly dealing with them after that the tend to have sour faces. But generally sweet! ALWAYS willing to help!!!

• M

  Mary Richardson
  5

  I have been using this bank for years and have never had a problem. I have had them go above and beyond what I have needed.