Genisys Credit Union S Washington St, Oxford

Genisys Credit Union Reviews

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  RACHEL DOWNS
  5

  I did a home equity loan with Ellen Wiseman and it was a pleasure & very fast!! I had to go inside to open an account, dealt with Jamie White and again it was a pleasure!!

  Response from the owner

  It's a pleasure reading this review, Rachel! Thank you so much for sharing your experience with our team and Happy Monday!

• A

  Aaron Kuykendall
  2

  Why is the ATM always unable to accept cash deposits? Every time I go through, cash deposit is unavailable...

  Response from the owner

  Hi Aaron, we understand you've had the chance to speak with a manager regarding the ATM. We are working diligently to fix this for good and we thank you for your patience! Have a great day.

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  Elizabeth Carrillo
  5

  Not crowded at all inside, the tellers quickly take care of my transactions & Im happy with Genisys. I have my car loan through them as well. Thank God they added gap insurance into my vehicle because I was not even aware until my car was totaled ! The gap insurance through them covered what my insurance didn’t and also assisted with covering a down payment for a new vehicle ! Thank God! Get that gap insurance I would highly recommend that!!

  Response from the owner

  Hi Elizabeth! We are happy to hear that you are happy with us since we are happy to have you as a member! Thank you for sharing your story and recommendation, have a great day!

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  Robert Keller
  5

  I have had a great experience at Genisys CU every time I have a need a loan or a mortgage or a home improvement loan. I highly recommend them to everyone. Low fees, usually no fees, and super easy to apply for a loan and the mobile banking means I never have to go to a branch, unless I want to. So much better than a bank!

  Response from the owner

  Hi Robert. How nice of you to share your experience with us! We strive to ensure our members feel exactly as you do. Have an amazing weekend!

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  v Van Meer
  2

  I have been charged over draft fee even though my check shows being deposited the day before or same day. Had to argue this 3 or 4 times. And there bill pay will take out if the billing company is listed. They say it has to be removed when clearly there is a hold payment.

  Response from the owner

  Hello Victor, we are having a manager reach out to discuss this with you. We apologize for any inconvenience! Thank you.

• d

  dan bishop
  5

  We continue to have a great experience at the Oxford location of Genisys Credit Union. Yesterday that notarized our signatures we needed. We were in an out in no time and we are always treated so nicely! Thank you!

  Response from the owner

  Hi Dan, we appreciate this so much! Thank you for taking the time to share your experience with our Oxford branch. We will be sure to pass this along to the team :) Have an amazing day!

• A

  Amy Simko
  5

  Genisys has been wonderful for my son's youth accounts and our loans. We are getting ready to move all our accounts to them.

  Response from the owner

  We're so happy to hear this, Amy! Thank you for sharing and have a great day!

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  Ines Cardillo
  5

  I love this credit union. I just joined this year. The staff are helpful, friendly, welcoming, and professional. I have both a checking and savings account with Genisys.

  Response from the owner

  Hi Ines, we are so happy to have you as a member! Thank you for taking the time to leave us a review. Have a great day!

• L

  Lakisha Gregory
  1

  I was totally unhappy with the customer service I received at this location. I was inside the drive thru as I was speaking with the teller Jamie she walked away mid conversation and did not return to the teller window. I pushed the teller button several times and no one came back to the window. She didn’t like what I had to say about the customer service she was offering after I was told she has better things to do than to address my concerns. I was then told the card machine was down so they couldn’t make me a new debit card. The gentleman Phil was very rude and laughed at everything that was happening until the Branch Manager Daniel walked up who I asked to speak with at the beginning of the conversation and was told he doesn’t work on weekends. I will be closing my account. I will not do business with any business that doesn’t value customer satisfaction.

• S

  Shelby Adams
  5

  The team here is incredibly nice and is quick to resolve any issues and explain overdraft fees. I really appreciate the time the management team took to help me out.

  Response from the owner

  Hi Shelby, thank you so much for taking the time to update your review! Have a great day!