Genesis of Loma Linda Redlands Blvd, Loma Linda

Genesis of Loma Linda Reviews

• R

  Robert Trevino
  5

  Jessica Herrera gave us excellent and professional service. She is a professional at all times. Jessica is courteous and thoughtful. She made sure we understood all aspects of the purchase, service your company provides, and all of the functions pertaining to the operation of our vehicle. She is a valuable asset to your company. She goes the extra mile for your customers. It was a pleasure doing business with Hyundai and all it's associates. We love our car! Thank you.

  Response from the owner

  Hi Robert, we're happy you found our staff to be so supportive during your experience here at Genesis of Loma Linda. We hope you have a great day!

• i

  inky kirksey
  1

  Love the car but getting it serviced is literally like jumping through hoops. They have successfully lost my appointment 2 times to where I had to reschedule and good luck getting a call back. Your constantly being transferred to the next person who is just trying to get you off the phone

  Response from the owner

  Inky Kirksey, We regret to hear that you had a negative experience with us. I am glad we we're able to get your car serviced yesterday after all. We are working with our team to ensure that all customer calls are handled properly going forward. Joe A. Borges General Manager [email protected] (909) 643-2040 https://www.genesisoflomalinda.com

• J

  Jerome Macht
  1

  It took weeks to get this appointment set up. Eventually I had to drive in to speak to someone to get the appointment set up. No return call after at least two messages left. I assume the service was done correctly and hope so. The loaner that was brought to my house had a giant crack in the windshield… Obviously I could not drive this car.

• A

  A Dennis
  5

  I have never been to a dealership where there is no pressure AND no competition amongst those working there. Genesis of Loma Linda was everything but that. They did not have the car O was looking for only a similar model and they allowed me to test drive it. They looked to see what they had arriving and my car was already in order. They kept me in the loop regularly through the entire process. Shout out to Bailey, Lawrence and Reza you all are amazing 👏

  Response from the owner

  A, Your review is very much appreciated and we thank you for taking the time to write one out. It helps us improve and lets us know where we are in terms of customer satisfaction. Have a great rest of your day! All the best, Genesis of Loma Linda

• E

  Erik Robles
  1

  I had some concerns with my vehicle a few months after purchase. Some of the add-ons I purchased were never installed or provided. I called to see if they could do anything for me and the sales manager told me “well, Carmax has a lot of vehicles right now and they are offering a lot for your G70 if you are not happy with it”. I love the car. I don’t love or appreciate being told to go @&$! Myself. I’m certain I’ll be purchasing another Genesis in the future but I’m also completely certain it won’t be at this dealership.

  Response from the owner

  Hi Erik, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (909) 643-2040 so we can work towards a resolution. Joe A. Borges General Manager [email protected] (909) 643-2040 https://www.genesisoflomalinda.com

• E

  Eric Robles
  5

  The entire staff was professional, polite and offered no pressure to make a purchase. We had a great experience and highly recommend this dealership. Very happy with our new Genesis!

  Response from the owner

  Eric, thank you for taking the time to leave us a positive review. I am happy to learn that our Sales Team was able to help you find a great vehicle and was able to make the overall experience at our dealership fun and stress free. If you ever need help with your vehicle, feel free to give us a call here at Genesis of Loma Linda! General Manager Joe A. Borges [email protected] (909) 643-2040 RUSNAK | Genesis of Loma Linda 25072 Redlands Blvd. Loma Linda, CA 92354 www.genesisoflomalinda.com

• M

  Melanie Butts
  5

  I’ve had my GV80 into Victorville Genesis twice for oil changes. First time, I sat for 45 min. and then was told they didn’t have the filter and I’d need to reschedule. The second oil change, I got home and there was damage to my passenger door! LL Genesis was timely on oil change, washed my car, and the people were very kind (Have a blessed day, from one of the managers)! I’ll spend the extra gas and time to drive back to Loma Linda Genesis!

  Response from the owner

  Hi Melanie, thank you so much for your positive comments about Genesis of Loma Linda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Joe A. Borges General Manager [email protected] (909) 643-2040 https://www.genesisoflomalinda.com

• J

  Jakia Brown
  5

  I called Genesis of Loma Linda looking for a GV70 and they had none. The got three in on Friday and and Howard contacted letting me know they had three available. I went to the dealer ship the next and worked with Howard and Reza to get the car of my dreams. They both worked with me to get the deal I wanted and could afford . I am so grateful for them. Excellent customer service!!! Thanks again Howard and Reza!!

  Response from the owner

  Jakia, thank you for your positive feedback! At Genesis of Loma Linda, our Sales Team always aims to provide quality and professional support throughout the purchase process. Glad we were able to assist you with your GV70 purchase, so please don't hesitate to reach out to Genesis of Loma Linda in the future. Happy driving!

• B

  Bob
  5

  Lawrence not only the best sales person. He takes care of setting up service for your car after the purchase.. Love that guy. Bob Snapper.

  Response from the owner

  Thank you for the great 5-star rating,Bob. We look forward to your next visit here at Genesis of Loma Linda.

• C

  Carlos Bellamy Sr.
  5

  This was the first time having my vehicle service at your facility. The service was very prompt. Person at the service desk was very cordial and respectful. My vehicle was returned to me in clean condition.

  Response from the owner

  Hello Carlos, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Loma Linda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!