General Electric Credit Union (Oakley) Madison Rd, Cincinnati

General Electric Credit Union (Oakley) Reviews

• L

  Lauren Gallaway
  1

  Horrible customer service. My car is financed through them and it was a huge mistake. Something ended up going wrong with our car insurance where we were insured but they said we weren’t and charged us to insure the car and late fees. While trying to sort this mess out, they did not communicate well, we had to wait months to even get a response, and they don’t have any sort of dispute process. They have one person in the whole company where certain issues can be discussed and this individual is always out of the office. Steer clear for your own good.

  Response from the owner

  Hi Lauren, thank you for taking the time to leave us this feedback. We would love the opportunity to discuss your experience with us in more detail; would you please contact us at: [email protected] with attention to Jared? We hope to hear from you soon!

• L

  Les Hemingway
  5

  Best credit union by far. I use GE for all my CDs as they offer the best rates. Now that rates are finally going up GE Credit Union has a Bumb CD where you can bump the rate on time a year to a higher rate. Rates are going up so this is a great option. A fee weeks ago I had a bond due took it to USBank and they were so slow nobody even paid attention to me. I just go up and left put the money over at GE credit union at even a far better rate than US Bank offered.

  Response from the owner

  Hi Les! Thank you for taking the time to leave this kind feedback about our certificates and rates. We're so happy to hear of your great experience and chose us. Hope to see you again soon!

• T

  Tresa Lumpkin
  2

  I’ve been with them for years. I love everything about them but there overdraft process is ridiculous. They charge immediately and keep charging it’s crazy. Allot of my things automatically comes out of my account. I’m looking more for else where because it’s no help. They help sometimes but during the holiday this is crazy

  Response from the owner

  Hi Tresa, thank you for taking the time to leave us this feedback. A member of our team has reached out to you to help. Hope you have a great day!

• T

  Tekorah Terrell
  1

  This branch is horrible, they’re hard to get in contact with. You can’t reach a manager or even someone who works there. Customer service couldn’t even get in contact with them. Go to any other branch but them.

  Response from the owner

  Hi Tekorah, thank you for taking the time to leave us this feedback and we sincerely apologize for your experience. We'd like the opportunity to discuss this with you further. If you're able, will you please contact Jared at: [email protected]. Thank you!

• E

  Eileen Crowe
  4

  I have a loan account with GECU. I get great customer service from the human employees there. But the automated teller thing doesn't appear to understand what the heck a LOAN account is - like it's never heard of an auto loan, home loan, etc - so I can't ever use it.

  Response from the owner

  Hi Eileen, thank you for taking the time to leave us this feedback. It is only by hearing from our members that we're able to address concerns and improve in the future. Your comments have been shared with members of our management team. We also would love the opportunity to discuss your experiences in more detail; feel free to contact us at: [email protected] with attention to Lindsey. We appreciate your feedback!

• S

  Scott Goertemiller
  1

  I agree with George, I hate the kiosks. It’s ridiculously slow. If I had to regularly use them to do banking I would close my account and go somewhere else.

  Response from the owner

  Hi Scott, thank you for taking the time to leave us this feedback and your comments have been passed along to members of our management team. We would love the opportunity to talk with you. Would you please contact us at: [email protected] with attention to Jared? Thank you!

• A

  Anna Matthews
  5

  Great Personal Service! Friendly, Responsive, and Professional! All Staff Work Well As A TEAM TO MEET MEMBERS NEEDS.

  Response from the owner

  Hi Anna, thank you for taking the time to leave these nice words about our team members and service. We hope you have a wonderful day!

• G

  George Stiteler
  1

  Terrible way of doing business. No Tellers only kiosks. Takes me 3x longer to do my banking business. Would rather to go to another location but it's on my way to work. Waste of office space.

  Response from the owner

  Hi George, thank you for taking the time to leave us this feedback. We're sorry to hear of your frustrations with our ITMs and will certainly share your comments with members of our management team. In the meantime, if you would like additional assistance or to share additional feedback, please contact Lindsey at: [email protected]. Thank you!

• G

  Grant Garbacik
  5

  Really great service, was quick and everyone friendly!

  Response from the owner

  Hi Grant! Thank you for the 5 star review about the friendly, quick service our team provided! We hope you have a wonderful day!

• C

  Chayanne Tricoche
  5

  There is a boricua here she is very kind

  Response from the owner

  We love hearing when our team members provide excellent service! Thank you for the 5 stars, Chayanne!