Cinfed Credit Union Kennedy Ave, Cincinnati

Cinfed Credit Union Reviews

• A

  Angela Beatty
  1

  If you like to commit fraud or unwillingly give your money away THIS IS YOUR BANK! I'd take stars away if it were an option. I don't even bank here but my boyfriend does. Within the past ONE year he's had 3 checks deposited into wrong accounts (no exaggeration!), and one joint-check cashed without his signature AFTER warning the bank that his ex would be attempting such. If you have the same last name as anyone else who banks here expect to deposit your money into their account(s) at least a few times a year! ("But, I write my account # on my checks." Yeah, so does he!) Also, if you deposit a check into their ATM expect that money to be on hold for 4 business days. But, you CAN deposit ANY check by taking a photo of it and they will process it into your account, despite the name(s) on the check, no questions or verifications needed!

• L

  Leeann Stockman
  5

  Shawn was amazing to work with and honestly I had never heard of Cinfed before!! She was great to work with and definitely has all my banking business. She truly cares about her clients and the service she gives them.

• p

  patrick beyer
  1

  Devastating what they did to us. I had to lean on them a little more cuz our chase account was unavailable due to hackers and I over drafted with my debit card with 10 different charges. I rectified it the next day with a cash deposit and they didn’t just charge me 30 dollars like I thought was the case. It was 30 dollars for each charge. They credited one charge back but after talking to April and the branch manager Denise there hands are tied I guess and there absolutely nothing they can do. They don’t need my 270 dollars to keep the lights on. But my family does and we are devastated. Zero stars.

• p

  pierre ross
  1

  I only gave one star just to activate the Post!!! THIS IS THE MOST UNPROFESSIONAL BANK IN CINCINNATI!!! IM TELLING ALL MY FRIENDS AND FAMILY TO PULL THEIR MONEY OUT OF THERE. Who closes a loan with an attorney to later say "hey we 're sorry we can't loan you the money" Cinfed does. Dwayne Holt you should be ashamed of yourself.

• A

  April McCants
  5

  I have been with Cinfed Credit Union for over 8 years and although the hold time have always been awful, (small price to pay for OUTSTANDING service) from the VERY START they have been NOTHING but good to me. Thank you for many years of great service! :) (The one on reading rd is great too)

  Response from the owner

  Hi April, thanks so much for your 5 star review and for being a loyal Cinfed member all these years! We appreciate your feedback!

• s

  smart guys do good
  1

  Never an answer at ANY branch so “This isn’t the norm” is false because it’s been the norm in my experience the last two years. And Reading Rd atm never works EVER please refrain from attempting to cover for the TWO good employees there. If there’s more I’ve NEVER seen them there’s always “a meeting”. I live next door and I’d rather drive elsewhere

• D

  D Couch
  5

  Tried to get better car loan rate. Called my current credit union and after a week of no return calls, contacted Cinfed. Spoke to Eden and she was responsive, prompt and courteous. Immediately knew she got me and my needs. I am now a client of Eden and Cinfed. Proof that bigger is not always better! Thank you Cinfed for an easy transition! Highly recommend! Bye Bye big credit union with your call center, and no follow up!

  Response from the owner

  Welcome to Cinfed! Thank you for taking the time to leave a review! We are so happy to hear about your good experience with Eden. We think she's pretty great too! :) We will pass this info along and let her know to keep up the good work!

• S

  Sylvia A Hill
  5

  I Love My CINFED Credit Union. No matter where I am and what branch I use I always get the highest quality of customer service that I know of and like to feel. You can’t find a better source of financial experience in a corporation that service people and their life savings. The quality of Service and Customer Relations is OUTSTANDING.

  Response from the owner

  Hi Sylvia, Thank you so much for your review! We are happy to hear that you receive high quality member service each time you stop by a branch. Thank you for being a loyal Cinfed member and spreading the word about us!

• J

  Judy Russell
  3

  I have been a member since 1984. For many years they had stellar customer service, but over the past few years it's taken a steep decline. Phone inquires require leaving a call back number, which may take up to an hour to receive a return call. This has been happening for years, ever since they 'updated' their phone system. As of now, lobbies are still closed for business due to 'Covid' and drive thru window hours were shortened. While it seems they do what they can to avoid dealing with customers, when I do interact with employees they are always kind and helpful.

  Response from the owner

  Hi Ms. Russell, thank you for being a Cinfed member for so many years! We deeply value and appreciate your loyalty to us. It is long-time members like you that make our organization so strong! We also want to thank you for your honest review. We passed along your feedback to our upper management. We want to apologize for the inconvenience you may have experienced over the past year as we navigated through the pandemic. We are working to get our branches fully reopened and back to normal operation. Our staff misses our members and are ready to welcome you back soon! If you would like to send us an email at [email protected], we would love to supply you with a direct number to a representative so that you can get through a bit faster. You can also utilize the Message Center in Digital Banking. We check this frequently throughout the day so you will get a response back quickly. We hope this helps and we certainly hope to see you soon in-person! Thanks, Ms. Russell and we hope you have a wonderful day.

• J

  John Tieke
  4

  Not a bad option for banking or loans. One thing to note is that they hard pull your credit history, even for something like a checking account which isn't exactly normal.

  Response from the owner

  Hi John, thanks for your review and rating! The reason for the hard credit pull is to make sure we are offering the best account to fit your needs. We offer a couple of checking account options including our Fresh Start account for people who have less than perfect credit. Feel free to contact us with any other questions or concerns.