General Electric Credit Union (Mason) Tylersville Rd, Mason

General Electric Credit Union (Mason) Reviews

• M

  Mark Kelley
  5

  Jim got us in 10 minutes ahead of appointment. Electronic signatures. Very knowledgeable regarding our requests. Office climate controlled, very comfortable. Out the door in 70 minutes. Product purchase came through on-line as promised.

  Response from the owner

  Thank you, Mark, for the 5 star review! We love hearing feedback like yours. Have a great day!

• J

  Jeremy Sparks
  1

  People are nice but the banking services are god awful. Can't see credit card charges. Had double payments go in and out at random. App is touchy. Signed me up for the wrong credit card (not the one I requested) Not a comfortable place to keep your money when this is going on. I've only been a customer for 8 months. This is a lot of problems for 8 months.

  Response from the owner

  Hi Jeremy, thank you for your honest feedback. We would love the opportunity to discuss your experience with us in more detail. A member of our team will be reaching out to you shortly to better understand the issues you've been having. Thank you!

• s

  sandra botkin
  5

  Have never had a bad experience whether it’s talking with a teller or a loan officer. Everyone is professional and very helpful. If you are looking for a banking place this is it.

  Response from the owner

  Hi Sandra. We couldn't agree more! Thank you for the 5 star review. We hope you have a wonderful day!

• S

  Stephen Reser
  1

  Customer service is extremely terrible. Vehicle was financed through here near the end of April. Im having issues with figuring out payment option last for the loan even after linking credit unions. I’ve tried getting in contact with this place all day and even scheduled for a call back. No representative tried to contact me. Worst customer service ever. Will be going elsewhere

  Response from the owner

  Hi Stephen, thank you for taking the time to leave us this feedback. We would love the opportunity to discuss your experience with us in more detail; would you please contact us at: [email protected] with attention to Jared? We hope to hear from you soon!

• J

  Jesse Pennington
  1

  Worst bank experience ive ever had. Zero customer service, on hold for an hour just to set up apple pay, and every call i make get me transferred to a third party. Insanely bad! You guys deserve negative stars..

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Jesse. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us if you need any further assistance.

• K

  Kevin Leonard
  5

  GECU offers a great service. I've been a member for many years now and have never been disappointed.

  Response from the owner

  Hi Kevin! Thank you for taking the time to leave us this great review and for your long term membership. We hope you have a wonderful day!

• V

  Viola Durr
  5

  I’ve always had good service at the GE Credit Union. One time I needed a check cashed and my other bank wouldn’t consider it. GE listened to my story and cashed it. I’ve always felt like I wasn’t just a number there. We also had our house loan there before we paid it off and they were great to work with and didn’t sell it.

  Response from the owner

  Hi Viola! Thank you for taking the time to leave these nice words about our service. We hope you have a wonderful day!

• m

  mark jennings
  1

  Customer service stinks. I called all 4 local branches and the same recording.......To busy.....Called got message and walked in and to my surprise no one was really busy. Just let phone ring.

  Response from the owner

  Hi Mark, thank you for taking the time to leave us this feedback and your comments have been passed along to members of our management team. Thank you!

• N

  Nicole Babyface &Tattoos
  1

  My boyfriend been a member since October 2020 at first everything was going good until they Introduce their Courtesy Overdraft Service which pays for debit card transaction if you don’t have money in your account. He has been charged 260 dollars in fees in a month period for OD fees . He withdrew all OD protection but yet are still paying items and charging fees for each one . He done told them not to pay for these items and they still do and they will not give back the fees due too their part of not listing. He closing his account soon. So beware of this . Bad banking Procedures.

  Response from the owner

  Hi Nicole, thank you for taking the time to leave us this feedback. We would love the opportunity to discuss your boyfriend's experience with us in more detail; would you please have him contact us at: [email protected] with attention to Jared? We hope to hear from him soon!

• D

  Debby Hartinger
  5

  I have been a member of GECU for over 10 years and will continue to use their services. I thought they were helpful, professional, and qualified to handle my money back then and am continually impressed by the advances they are making. GECU continues to improve, add resources and ways to be helpful.

  Response from the owner

  Hi Debby! Thank you for taking the time to leave this kind feedback about our helpful team and advances we've made to improve the quality of financial lives for our members. Hope to see you again at our General Electric Credit Union (Mason) branch soon!