Fifth Third Bank & ATM Cox Rd, West Chester Township

Fifth Third Bank & ATM Reviews

• M

  Mark C
  1

  Slooooooowwwwest 5/3 branch in Cincinnati! Drive-thru service is 10-15 minutes minimum. Appears this branch has only 1 working system which all tellers wait to utilize. Much better service going inside a Kroger mini branch.

  Response from the owner

  We're very sorry to hear about your experience at our location. Please know this is not the kind of service we strive to provide our customers. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us, Mark.

• R

  Robert “Bob” Staton
  5

  The people inside this bank are always very nice. They have been very helpful in the past with any issues that I have had. I like to bank locally, and this location is close to where I live. they take precautions to protect their customers and their employees from covid 19. They are also full service, offering all the accounts that you want to bank to offer even offering safety deposit boxes at this location.

  Response from the owner

  Robert, Thank you. We appreciate your support.

• M

  Michael Parthenakis
  1

  53rd proves once again that they are the worst bank to deal with. Sat for 10 minutes waiting for a manager at this location. Couldn’t even greet me or give me an ETA on availability to resolve my non profit being charge $12

  Response from the owner

  Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• F

  Ff Brock
  5

  After several years with a smaller bank the bank merged with a larger bank and the services was not the same. Went into the 5th 3rd Bank on Cox Rd to talk with the manager Rudi. We were so impressed with the way Rudi presented the 5th 3rd different plans and the services they had available. After 5 years with the 5th 3rd bank we are very happy with what the 5th 3rd has to offer. What ever you needs are they have a plan. The teller's are always friendly and willing to help. Thanks every one at 5th 3rd Cox Rd

  Response from the owner

  Thanks for the kind words. We're here to help and listen, so feel free to reach out.

• H

  Hi Hello
  1

  Yikes. Came in to close my savings and open a checking account. Person who assisted us (after insulting my handwriting on a deposit I made, even though my writing was legible) talked for about 5 minutes, then informed us that the bank was too busy, and that in order to open the checking account, we would have to go to the back of the line, and wait about 30-45 minutes to be seen. I just wished she hadn’t wasted our time.

• D

  Dave Langefels (Big Dave)
  1

  Horrible service. Waited over half an hour to payoff a loan account. Everyone acted like you weren’t there and just walked by. Did make it any better the place smelled like a nursing home.

  Response from the owner

  I'm sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

• T

  Tori White
  1

  The atm ate my money when I went in and deposited it.

  Response from the owner

  Tori, We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• V

  Vinh Ho
  5

  I like this brand the most. Everyone here super nice.