General Electric Credit Union (Evendale/Reading Road) Reading Rd, Cincinnati

General Electric Credit Union (Evendale/Reading Road) Reviews

• L

  Lori Repp
  5

  Always receive excellent customer service! Have had several loans with GECU and will continue to do so in the future due to their competitive rates and great service!

  Response from the owner

  Hi Lori! Thank you for taking the time to leave these nice words about our service and loans. We hope you have a wonderful day!

• D

  David Stockwell
  1

  Had a car loan that got paid off 22 months ago, was never released because the departments in this company can not talk, and cost me $1200 this passed weekend with me not being able to sell my car. They had no one able to fix this on Sat. And the person who was to call me Monday never called. I had to call today to get the car loan released not even a sorry about the issues, not recommend to use this company.

  Response from the owner

  Hi David, thank you for taking the time to leave us this feedback. It is only by hearing from our members that we're able to address service concerns and improve in the future. Your comments have been shared with members of our management team. We also would love the opportunity to discuss your experiences in more detail; would you please contact us at: [email protected] with attention to Jared? We hope to hear from you soon!

• F

  Frontosa King
  1

  I have 2 car loans thru the credit union. I got laid off because of the Corona virus so I applied to miss 3 months of payments till my unemployment started. Ive never been in this situation before and have always made my payments in full and on time. They approved me to miss 3 months and then the next thing I'm getting collection letters in the mail for my vehicles and on top of that they messed my credit up and trying to make me pay late fees. Talk about hitting you when your already down. Very unprofessional in my book smh

  Response from the owner

  Hello, thank you for taking the time to leave us this feedback and we sincerely apologize for your experience. Our team has reviewed your comments and we’d like to discuss with you further. Will you please contact Jared at: [email protected] at your earliest convenience? Thank you!

• E

  Ed Hoffmann
  5

  Great full services bank, with the best rates, lowest fees, and customer-centered approach. Local branches with a great free ATM network makes access easy. A breath of fresh air if you are coming from a regular bank.

  Response from the owner

  Hi Ed! Thank you for taking the time to leave this kind feedback. We're so happy to hear of your great experience from the services, rates, service provided by our team, and ATM network. Hope to see you again soon!

• C

  Chuckles O'Donnell
  3

  GECU has complicated, time consuming Practices and procedures. But they are old time "careful" with our money. Changing banks is not anymore an option I would want to consider...so I'm stuck in this marriage.

• M

  Mike Shirley
  1

  I've been with GE Credit union since I was a teenager, I am currently 59 and bank several other credit unions. Over the year and currently GE has given me the most terrible experience and ser. Currently today I was locked out of there mobile while I was trying to track down information about two separate payments i made yesterday. I'm so frustrated with them and the horrible customer service ive received to resolve these issues.

  Response from the owner

  Hi Mike, thank you for taking the time to leave us this feedback. Your comments have been passed along to members of our management team for review. In the meantime, we’d appreciate the opportunity to speak with you. Would you please contact us at: [email protected] with attention to Jared? Thank you!

• H

  Henrietta Brown
  5

  I have been a of GE Credit Union for a very long time. Over the years as a member I have received different types of services, everyone has always been very helpful, very professional and always friendly.

  Response from the owner

  Hi Henrietta! Thank you for taking the time to leave this kind of feedback. We're so happy to hear of your great experience. Hope to see you at our General Electric Credit Union (Evendale/Reading Road) branch soon.

• J

  Jennifer Kelley
  4

  UPDATE: The last time that I contacted the credit union about my insurance, I was lucky enough to get someone that listened to my concern about this issue and looked at my account. It turns out that something was set up incorrectly in my account and they fixed it and now no more notices!! Yea!!! Do NOT get an auto loan through GE Credit Union. They will treat you like a criminal every six months when your auto insurance needs renewed. They send you threatening letters stating you have to jump through all these hoops to show them that you are not a criminal and if you don't they will gouge you with adding insurance at a HUGE cost to your loan. I have NEVER been treated like this from a credit union or bank for that matter. I pay my loan payments on time and I re-up my insurance when it expires every six months. I don't need more hoops to jump through in my life. I'm pretty busy as it is. I don't need my credit union to treat me like an irresponsible person. If they think so little of me, why did they loan me money????!!!!!!!!!!!

• R

  Rebecca Combs
  4

  I love this bank it is great the people are wonderful they're very helpful I was recently there and was helped by Dasha M. She was wonderful the only thing that made it lose like a half a star if possible was the fact that they had a branch open at Mercy West hospital and when Kevin hit they closed it down now I have to drive all the way down to evendale which is the closest one for me to deposit money into my account if I have cash I wish that they had an ATM around montford heights to where I could go and deposit money but other than that it is a great Bank/ Credit Union.

  Response from the owner

  Hi Rebecca! Thank you for taking the time to leave this kind feedback about our service. We're so happy to hear of your great experience and hope we can reopen our Mercy West location soon for your deposits. Hope to see you again soon!

• S

  Sara Davis
  2

  With AmEx and many other credit cards, customer service is immediate and the first person you speak with has access to see your account and to provide assistance. NOT THIS VISA CARD. Otherwise, my experience with general banking is great. In regards to the visa card, customer service is NOT available 24/7 as indicated. I've had constant issues getting ahold of card member services, both in US and when traveling abroad, when its outside of "normal business hours". I even had the total run around and endless apologies from a team outside the US who claims they can only help if reporting a card lost or stolen. When they connect you back to credit services, the same number on the card, the automated message claims its outside of normal business hours and to try back when it is normal business hours, then disconnects. No other help is available, which is absolutely disgraceful. In addition, there was a refund that I needed the visa card services help with a while back. While it was finally resolved, the time and energy it took to track down a HUMAN who could actually look at my account was so draining, I decided to only use the card for a short period longer. Lack of customer service for a credit card isn't worth it. I can get better customer service, points and perks opening a visa elsewhere.

  Response from the owner

  Hi Sara, thank you for your feedback and we're sorry to hear about the issues you experienced when contacting after hours support. We'd like the opportunity to speak with you so we can better understand what happened. Can you please reach out to [email protected], with attention to Jared, who is on standby to assist you? Thank you!