Sharefax Credit Union Inc Reading Rd, Cincinnati

Sharefax Credit Union Inc Reviews

• S

  Stroma Stockstill
  5

  I really like SCU always find tellers very nice and loan officer we had was awesome

• K

  Kim Schierloh
  5

  Sharefax Credit Union is awesome!! They go out of their way to treat you like you are one of the "family". They offer many great services to meet all of your financial needs. They listen and go to the next level to make your banking a positive experience.

• S

  Sean Maurice
  1

  DO NOT BANK with Sharefax Credit Union! My 10 year old son made a transaction using my iPhone that autofills my bank cards information that’s in the system of my phone. When he gives me my phone I notice the transaction, I call Sharefax to cancel the transaction as well as reached out to the merchant (which is some China company) 5 times without receiving any response. My card was canceled I was issued a new card and 2-3 weeks later the funds were sent back which I was told it takes 3 weeks for the investigation to complete. Well 4 weeks later I notice the disputed amount was taken back out of my account only to be told the merchant sent documentation stating I made the transaction and that they had 45 days to send that documentation in not the 3 weeks the dispute department told me it would be not to mention it wasn’t even my dispute in the first place. I have NOT received the item my son even ordered and Sharefax basically told me I have a day to send in a dispute letter that will take 45 days to be resolved. I’ve recently opened the account and I’m regretting leaving Fifth Third I ONLY switched because of the amount of people at my work who banks with them and them having representatives from Sharefax inside my job to sign up new members, I WILL BE LETTING EVERYONE I WORK WITH HERE AT FORD KNOW ABOUT THIS AND HOPE THEY LEAVE AS WELL!!!

  Response from the owner

  Hi Sean! We have strict deadlines for rebuttals so that is why there was/is urgency. A manager is reviewing your dispute.

• J

  Julian Crosson-Hill
  4

  I've been a member at Sharefax Credit Union for about 4 years. They provide services pretty much on par with any small credit union. The Evendale branch on Reading is my preferred branch as I've always found the tellers that work there to be friendly and helpful. I get the same services I'd get from a bank at a much lower cost and from a member based organization. I'm pretty happy overall. I would add that I only give 4 stars instead of 5 because there are some things about Sharefax that are inconvenient. Most of these have more to do with their size and the fact that they have to rely on 3rd party services for some of their features because of their small size. For example, the online banking feature is really quite poor. When it works, it meets the bare minimum for online banking and allows me to view my accounts, do transfers, pay bills, etc. However, as a previous reviewer noted, it is frequently down or not working properly. Another example is the fraud department for the debit card. Several times I've had my card frozen because i didn't respond to a fraud inquiry but I didn't respond because i never received a phone call, email or text about it. In many cases, I've called the credit union to get it resolved and received a postal mail letter about it a week or more later. I also attempted the mobile deposit application once on my Android phone and found it severely lacking compared to the one I have through another account at HSBC. I recognize that it's not really fair though to compare a bank the size of HSBC to a small local credit union. In the long run, I think the benefits of being a member of Sharefax far outweighs some of the pain points of dealing with a much smaller organization that lacks some of the capabilities of a larger banking organization.

• S

  Stephanie Mitchell
  4

  issue was fixed and money was reimbursed. better hope it wont happen again. original review: called Monday and Tuesday about my account. They said that they would look into the issue and contact me back. They switched my account without my permission and I then proceeded to have four overdrafts resulting in $116 in charges. I didnt sign up for courtesy pay and this isn't the first time. I would rather have my auto payments declined rather than get overdraft fees. Then contact the place and set up payment for Friday when I get paid. Now I have zero money and need to go to the grocery store but can't. I'm beyond upset and want my account fixed asap. I live paycheck to paycheck and have two kids, you are literally taking food out of my kids mouths.

  Response from the owner

  Tracey has responded to your issue. Please let me know if you have any questions. ~Lisa

• L

  Lyle Jordan
  4

  Not a Sharefax Credit Union member but was walking by on my way home. It started to pour down rain as I was walking by. I ran inside and asked the teller if I could hang out. She said no problem. I was there 45 minutes and never looked at as if they wanted me to leave. Thank you. Wish I caught your name.

  Response from the owner

  Thanks for stopping by! Glad you were able to dry off! :)

• C

  Crystal Kermos
  4

  Credit union employees and service are great. If you use their website for online banking, 5 times out of 10 it's either down, not responding, or just won't let you in. So do expect delays in getting your online banking done.

• B

  Be Kwiat
  1

  Terrible service. On a Saturday morning, with a line 6 people deep, and 3 of the 4 employees behind the counter are huddle around one computer, while the other moves at a snail's pace to work the drive-up window. Please, Sharefax, hire some folks who actually want to do their job.

• m

  michael messmoe
  5

  Great CU, highly recommend. Have rentals in area and commercial banks totally fail with rent issues, Sharefax works with tenants and landlords to make the experience easy and smooth. MM

• S

  Stacy Wene
  5

  The office hours listed are not correct. Sharefax Credit Union, Evendale is open: Lobby Hours Mon.-Thurs. 9:00am – 5:30pm Friday 8:30am – 6:00pm Saturday 9:00am – 12:30pm Drive Thru Hours Mon.-Thurs. 8:45am – 5:45pm Friday 8:15am – 6:15pm Saturday 9:00am – 12:30pm