GEFCU Metric Blvd, Austin

GEFCU Reviews

• T

  T K
  5

  Best car loan rates I could find anywhere. I now have two car loans with them and the process has been incredibly quick and smooth. Excellent communication with their loan officer Veronica Perez. I would recommend them to anyone looking for an auto loan in Austin! BTW, I am not a government employee but you can qualify to join by making a small donation to Austin libraries when opening your account.

• F

  Fred Paul
  5

  I have had accounts and loans with GEFCU for over 50 years. They have always been friendly and responsive to my needs. The added branch locations have made it much more convenient to take care of business without having to drive all of the way out to the main location in north Austin! I'll be staying with them until I'm gone and it's time for my grown children, or grandkids, to carry on with my accounts.

• H

  Helen Brown-Kay
  5

  I have been a customer for many years. I've never been treated any way but courteously and respectfully by the people at GEFCU in Kyle, south Austin and north Austin. The online changeover has had a few glitches but anyone I have spoken to has always been very helpful. I feel very secure in my online dealings with this credit union. On top of that, credit unions far outweigh banks in their rates for loans and their earnings for those of us who are not wealthy. Thank you GEFCU!!

  Response from the owner

  GEFCU views member comments as an opportunity to improve the service provided to our membership. We hope you enjoy our new and improved home banking. Thank you for your continued membership!

• J

  Jamie Johnson
  5

  Vanessa Smith has been wonderful to help me with a tragedy that took place in my family. Her kindness and helpfulness has been so appreciated. I am in customer service, and you have yourself a "DIAMOND"!!! Please thank her for me!!!!! Jamie Johnson (John Smith Trust)

• H

  Hector Ramos
  1

  My card has gotten lost and so I called and the lady I spoke to said they cannot make me a debit card. Because they are not making any cards.... That's what I was told when I called the kyle location. When I called they lady from the kyle location was being sassy simply because I said it was bad service to not be making cards. Obviously this company is either lazy or simply don't care about their customers. Or who know maybe I don't have enough funds in my account to be of importance to them, that's how she and GEFCU made me feel. I once had 20k and I got "sirs", "let me how I can help you's".. seems a bit unfair when all I wanted to do is order a new card.... get this the after I called the GEFCU location in kyle and asked to destroy my card she replied with, "OK bye" not even a "OK sir, your card has been destroyed, is there anything else I can do to further assist you" some politeness at least..... The Austin location closes at 6pm yet they don't pick up their phones.... I often wonder WTH am I doing having this account with these people who are so unprofessional. I just need to close my account and I would suggest to anyone thinking of getting an account with this company, dont. Last year I was out of town and my card had been canceled by GEFCU and I called and they told me that they couldn't do anything but send me a new one and I should be receiving that in approximately 7 business days. I was stranded and they didn't care to call me and inform me that my card would be canceled or destroyed.... They don't prepare themselves. They don't take initiative to better assist you and make things easier.... Overall I am not satisfied with GEFCU. My sister had an account and she closed it. We got it because my mom and step dad had been with them for years and one day "LIFE" happened to my parents and they needed a loan and we're denied, even with the continously retirement heck and disability check that he receives they didn't want to loan him. I over drafted once for like $11.00 and they were calling me and sending letters even after I told them, it's gonna get paid in like 3 days (when I receive my reoccurring benefit I receive from uncle Sam, same day of the month, every month, or so it has been) "Okay we'll be calling you back till its paid.... Ask other GEFCU

• K

  Kassi Carruth
  1

  The hours for drive thru are not such that you can ever make it to the bank before working hours and actually speak someone. They do not open the drive thru until 9 am and I was told they do not have to check their night drop at any certain time as long as it's during that business day. I dropped a deposit in the night drop at 7:30 am (which I hate doing because I like to know it actually makes it to a person) that was not addressed until 5 pm. I would say this is not a customer orientated bank. The teller that I spoke to about my deposit was not overly friendly and explained they were very busy and could not get to the night drop until late in the day but that if needed I could bank on Saturday in person. They have 2 locations, neither of which are close to my home, only close to work. Now that I can't speak to a live person prior to working hours I will shop for a new bank. Banking with the the night drop that may or may not be checked until the business day has come and gone is not anywhere near this century.....

  Response from the owner

  GEFCU views member comments as an opportunity to improve the service provided to our membership. Your concerns have been forwarded to the appropriate departments for additional review. Please download our GEFCU mobile app that allows you to deposit checks from the comfort of your home. Please do not hesitate to give us a call at 512-339-9812. We appreciate your membership.

• L

  Lisha Fischer (My Home & Garden)
  1

  I had no problem accessing my account online, transfer money from accounts until they made these changes. Each time I attempt to access my online account, either my account number is incorrect or my password is incorrect. I had to change my password more than a dozen times. Now each time I god on it requires a access code and identify my computer, cell and tablet, which I did, but it still ask for this information each time. Now this STUPID SYSTEM won't acknowledge the access code I enters, states its incorrect each time. Now my account is locked for the weekend!!!!! I use my online account for POS bills to transfer amounts from accounts. GEFCU Online banking is USELESS!!! IM GONNA CLOSE MY ACCOUNT WITH THIS STUPID CREDIT UNION. MY LOGIN INFO IS SAVED ON MY COMPUTER YET EACH TIME I ATTEMPT TO LOG INTO MY ACCOUNT ANOTHER SCREEN POPS UP ASKING FOR MY LOG IN AND WHEN I ENTER IT IT SAYS ITS INCORRECT AND LOCKS IT. I STOPPED MY FEDERAL DIRECT DEPOSIT, REMOVED ALL MY MONEY FROM MY SAVINGS AND ONCE MY PAYCHECK GOES TO MY OTHER BANKS I'M CLOSING THIS ACCOUNT. THE OTHER REASON I'M CLOSING MY ACCOUNT IS BECAUSE WHEN YOU HAVE A DEBIT CARD DISPUTE, YOU CAN'T RETRIEVE YOUR MONEY. THE ATM'S WILL NOT ALLOW YOU TO DEPOSIT MONEY INTO YOUR ACCOUNT. THEY CHARGE A FEE FOR ONLINE BILL PAY. WHAT IS IT GOOD FOR? THEIR ONLINE IS APPARENTLY HACKED AND THIS SCREEN THAT POPS UP MAY BE HACKERS TRYING TO GAIN LOG IN INFORMATION. I DON'T TRUST MY MONEY HERE ANYMORE. THEY DON'T GIVE A HOOT IF A MERCHANT STEALS YOUR MONEY, THEY SURE AS HELL WON'T DISPUTE THE CHARGE. SORRY GEFCU, I'M MOVING MY MONEY ELSEWHERE TO A BANK WHO CARES ABOUT THEIR CUSTOMERS, WITH ATM DEPOSIT AVAILABILITY AND A SECURE ONLINE BANKING WITH FREE BILL PAY.

  Response from the owner

  We are sorry to hear your online experience was not positive. GEFCU views member comments as an opportunity to improve the service provided to our membership. Your concerns have been forwarded to the appropriate departments for additional review. Please do not hesitate to give us a call at 512-339-9812 for any additional assistance we may offer. We appreciate your membership.

• H

  Howard's House
  5

  The manager Vanessa Munoz is awesome! She helped me when everyone else said no! She is a nice person which is super rare!!!! THANK YOU MRS. MUNOZ

• C

  Charles Jones
  5

  A customer for over 60 years, always great, careing service.

  Response from the owner

  Thank you for your membership!

• L

  Lindz Martinez
  5

  I've been a customer over 10 years I'm going to continue banking here 😍

  Response from the owner

  So happy to hear this! Thank you for your continued membership!