Gateway Chevrolet Cadillac 38th St, Fargo

Gateway Chevrolet Cadillac Reviews

• K

  Kirsten Ann
  5

  I came into their repair shop to get a new "fob" entry key. The service is phenomenal!! The lounge was spacious and tons of seating. My key was ready in the blink of an eye, and I was happily on my way, new fob in hand!?!

  Response from the owner

  Thank you for the kind words, we appreciate your business and hope to see you again!

• T

  Tony Hanson
  1

  Absolutely, without a doubt, the worst service I've ever received. I was told my service would take one hour, It took three hours. I was told what the amount would be for the work I had done before entering the building, they had me pay $25 more than originally quoted. When I told the Service Tech about being their two hours longer than quoted, he just said "ya". They will never get another penny from me, think twice people

  Response from the owner

  We are sorry to hear about this poor visit, this is unacceptable and if you are to ever return here I would love for us to be able to change the outcome and make it a better visit next time around. Thank you for your time.

• J

  Jessica Schindeldecker
  5

  Kevin provided on point costumer service. I immediately got a great courtesy ride home and Kevin called as soon as my vehicle was serviced. When I arrived Kevin advised me all my concerns were addressed and was friendly throughout the whole process. I loved they even washed my very very dirty truck!

• L

  Luke Fuglie
  5

  Mike is a great service rep... He got me and rental car and a free tow in a very stressful situation. He always goes to bat for me and I feel that he truly cares about his customers. If you go to Mike, you will have a great experience.

  Response from the owner

  Thank you for such kind words regarding your service visit, we appreciate your business and it means a lot to us to hear this. Thank you again and we look forward to seeing you!

• k

  kathy klava
  5

  Dealership was great in handling a problem that shouldn't happen on a truck with only 8000mi. Very courteous and efficient.

  Response from the owner

  Thank you for the great review! We are glad to have been able to help you out and get your truck back on the road! We appreciate your business and hope you have a great week!

• R

  Ron Trottier
  5

  Great experience. My family received a very good deal on an awesome vehicle. Sales service was excellent. Huge thank you to Arthur Wood, (who personally delivered the vehicle to us) and Jason in financing for making everything so pleasant, easy and efficient. Thank you again!

• J

  Justin Oss
  5

  Dropped vehicle off, did not get to it at 0900 appointment. Got to it around 1300 and then dropped it off at my house for not getting to it on time. This was spectacular! Great turn around.

  Response from the owner

  Thank you for taking the time to leave us your review! We greatly appreciate you and your business and look forward to working with you again!

• M

  Marvin French
  1

  Trying to sell me a vehicle when the previous owner has not removed his/hers belongings vehicle yet. At least they could have done was let me have our dealerships mechanic do a inspection and then you can test drive it. Side note. We told them we had X amount of money to spend and then everything was that amount. Quincidence??

  Response from the owner

  I am sorry you feel this way, I hope we can correct this issue if you can get in touch with me at [email protected]. Thanks, I look forward to speaking with you!

• T

  Taylor Thurs
  5

  Chris Lehfeldt is a great car salesman. He really helped me get the car I wanted for a price that I could afford. He will be honest with you with pricing and with what will work best for you and he is always there to help even after the deal is made. Will recommend him to anyone who is looking for a new or used car.

  Response from the owner

  Thank you for the kind recommendation of our sales staff here at Gateway Chevrolet Cadillac, we appreciate your business and working with you! If you ever have any questions regarding your new vehicle please feel free to reach out to us. Thanks again and have a great weekend.

• S

  Spencer Roth
  2

  Made a service appointment 1.5 weeks in advance for a warranty recall, tire rotation, and the addition of tow mirrors on my pickup. Good communication ahead of the actual day confirming parts were all in and checking on any other needed work. I arrived at 7:15 the day of for an 8am appointment. I got passed between 3 service advisors. The final being Kevin, he confirmed the work to be done and asked when I needed it back. I said as soon as possible and he said by lunch would be reasonable to complete the jobs. I said that would be acceptable and went to work. I hadn't heard anything so at 2:30 and called in and asked for a status and was passed around twice before getting Kevin. He didn't know and would have to check and call me back. At 3pm Kevin called back and said it would be ready at 4pm so I made plans to get back there. I arrived at 4:15 to an unfinished pickup. I could see it back in the service bay without anyone working on it. I talked to Kevin and he made excuses as to the delay and said 30 more minutes. So I sat down to wait. At 5 I looked back in the bay again and nothing had changed, and still no one working on it. Frustrated I left the dealership again to get dinner. At 5:30 I got a voicemail from Kevin saying that I could pay the bill, but no mention of the pickup being done. At 5:45 I got a call that the pickup was done from someone else. So I headed back. After getting there, I found Kevin had left and no one knew where the bill was. Once the bill was located they noticed Kevin had wrote the bill to double charge me for the labor. Ryan (I believe his name was) in parts recalculated the proper billing amount and processed me out. He seemed to be the only knowledgeable person working that day. I finally left in my pickup at 6:15pm. The work seems to have been completed to a satisfactory level

  Response from the owner

  Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (701) 552-7512 to discuss your concerns, as your satisfaction is of utmost importance to us.