Gate City Bank Fargo

Gate City Bank Reviews

• L

  Lawresha Northern
  1

  Response To Owner: Yes, I am aware that I can not wire money over the weekend, I asked to simply file my request. I called a gate city earlier that day, when I was informed that I can come in and submit a request that wouldn't be filed until Monday.That was perfect for my situtation. I tried to explain to Lisa that I was not going to be able to get to a gate city bank location Monday, and the money needed to be sent asap. I ask to file a request when she began to speak in rage. There is no excuse for the way she treated me. Especially now that I got the wire sent off and noticed that it only took 10 mins or less. She spend 10 mins going back and forward with me about not doing the wire transfer because it takes too long. Well I hope you all address the fact that she said she "pretty much is the manager" because that was not what anyone should tell someone who ask for management. Thank you

• L

  Lawresha Northern
  1

  Lisa is so rude, worst gate city bank experience ever. I went into this Gate City Bank location to send a wire transfer. I walked to the counter where Emily was standing. I asked for her assistance with the wire transfer when Lisa very rudely interrupted and said come back Monday. I asked can I please send it today or at least put my request in. She said No, I asked why not, she said because we close in 10 minutes. I asked her isn't it her responsibility to assist the customers as long as they are in the branch before closing. She said it takes to long and she's not going to do it. Everything she said was with attitude. I can tell she was either unhappy with her job or ready to go home. I asked Emily can she do it. She basically ignored me and looked at Lisa for answers. I then asked to speak to a manager. Lisa said I pretty much am the manager. Lisa said just leave all the wire information and I will do it Monday. I felt so uncomfortable at that point I didn't want to leave my info with her. Lisa is really rude and unpleasant.

  Response from the owner

  Thank you for reaching out to us Lawresha. Our Assistant Vice President of Retail Banking will call you to assist with the wire transfer. We're sorry for the trouble you experienced. Unfortunately, we are unable to process wire transfers on the weekends. We appreciate your feedback and look forward to helping you further today!

• B

  Bruce Slavick
  1

  After reporting my card lost/stolen they issued me a new one immediately which I could not use because it was a reissue of the cancelled card thus I could not use it for transport, leaving me stranded numerous times. Calling their office is futile as they only offered excuses, no solutions. I've encountered much difficulty with this company before and their incompetency compromised my safety and security.

  Response from the owner

  Thank you for reaching out to us, Bruce. We'd like to continue to help you through this experience. We have a few options to help and we can find which one works best for you. We hope you'll connect with us to help you further at 701-293-2478.