Frontier Bank of Texas Burnet Rd, Austin

Frontier Bank of Texas Reviews

• M

  Marich-Inc2561
  5

  I and my husband went to open the new business bank account yester day at this Frontier bank at Burnet rood. we both love the good customer services from Christopher who is the branch manager and the staffs they so friendly and warm. .. this is the small bank but the services is great than any bank in Austin, I can tell. .. I am the new customer for them and we have good customer services banking in my country but i never seen any bank here have like this bank. I would like to convinces all of yours. if you need good services and with out any pitch off from the bankser services. pls use this Bank Frontiers . they are the best bank here in Austin. I dont want to deal with the big bank anymore. they give me a lot of frustration and services is really poor when comapre with Froniter. . Belive me.. we both happy and will confinue use them from now. :) Thanks Marisa and Richard Rucker

• J

  Jennifer Valenza
  5

  These guys are everything you would want in a banking partnership! I cannot sing their praises enough with how helpful, professional, and attentive they are. It has been a breath of fresh air as a small business working with Frontier. Their team is incredible knowledgeable and have worked so hard to help close my refinance with the SBA. Great people and a great local bank!

  Response from the owner

  Jennifer, Thank you for the glowing review! It is our truest of intentions to deliver superb customer service in everything we do. We are delighted to hear we have met the mark for you and your business. We hope to see you soon!

• E

  Ellie Squires
  5

  This is a people friendly bank of yesteryear! No big business stamping you with a number. They KNOW WHO YOU ARE! I opened an account., 4weeks later, I walked back into the bank, my banker, Christopher Knew me by my name! U will swear you are living in the 50’s with the customer service you receive upon walking in. You will know you’ve made the correct decision to do your banking here. Christopher, at the Burnett location, is about as nice and genuine as a person/banker gets! Go see him and tell him Elizabeth sent ya! U will be glad you did, and so will he, and you will know he appreciates you!

• P

  Paula Held
  5

  This bank truly means it when they say they have their customers (and non-customers!) concerns front and center. During the weeks following the federal government's small business Paycheck Protection Program (PPP) initial roll-out I found it really tough to find a bank to service my application. They put me on a wait list and once they serviced their banking customers they called and got my application started, even though the program had not made the needed funds available to them yet. They gave me prompt and compassionate service, returning or taking my calls the same day, and answering all of my questions with patience, professionalism and friendliness. I'm very grateful to have found them, and when they open a branch near me, I'll likely become a customer. They provided great service, and this branch is staffed with really nice people. Kudos to you for staying late and working overtime to get your long cue of applications processed quickly during a difficult time. Thanks so much to Megan and Tommy for the kind and personal attention. I've never received such amazing service from a bank. Brava!

  Response from the owner

  Paula, Thank you for very much for great review! We work really hard to take care of our current and future customers. We are happy our commitment to small business owners was reflected in your Paycheck Protection Program application process. I'll be sure to send Megan and Tommy the recognition of your kind words. Welcome to the Frontier Family!

• C

  Cary Laudadio
  5

  An excellent local bank. We've always been greeted with a friendly can-do attitude. A local, growth-oriented bank with a solid employee culture is a recipe for success in my kitchen. Keep up the great service Frontier Bank! Thank you!

• J

  James Regan
  5

  Great place, nice people. Chris was a great employee and told us about the history and what sets them apart from bigger banks. Happy owner of an account with this bank

  Response from the owner

  Thank you so much for your kind words, Aidan. We really appreciate you taking the time out to share your experience with us and we agree, Chris is an excellent employee to have on our team! We're happy to hear we hit the mark for you and look forward to working with you.

• F

  Francisco Reno
  1

  Wow, just don't know if it was my clothing or what, but no offer to become a customer. I call back and asked if they were looking for new customers and he said yes. I asked then why was I not offered 5 minutes ago. He literally said"That's a good question and I do not have a good anwser." Wow.

  Response from the owner

  Francisco, We’re sorry to hear about your experience in the branch. We’re usually known for our excellent customer service and we regret that we didn’t live up to those expectations by not inviting you to become a customer. We value your opinion and If you’re open to discussing this further, please call us at 512.402.6995 and ask to speak with Evelyn Franco, the Branch Manager. We’d love the opportunity to earn your business.

• M

  Michael Johnson
  5

  If you are looking for a friendly local bank, this is your place. Stop in a see the team to help with all your personal and business banking needs.

  Response from the owner

  Thank you for the great review, Michael! We take pride in our local roots and developing a close relationship with our customers. We're happy to hear we've met your expectations and look forward to working with you soon.

• T

  Tom Etheredge
  5

  A true community bank, with outstanding service and friendly people. Highly recommend them.