Franklin First FCU Newton St, Greenfield

Franklin First FCU Reviews

• S

  Steve R
  5

  I originally went in for a truck loan and was going to be about 3000 short of what I needed. After talking with them a bit the agreed to give me the extra I needed and was able to buy my truck. Would highly recommend franklin first to anyone looking great people to work with. Did I mention I have awful credit

  Response from the owner

  Hi Steve, thank you for your genuine and honest feedback, we truly appreciate it. We're happy everything worked out and glad to help our members with their financial needs. Thanks again for your feedback and being a member!

• g

  gayle harris
  5

  Jacob is wonderful to work with. He is knowledgable, expedient and friendly!

  Response from the owner

  Hi Gayle, thank you for your feedback we appreciate you taking the time to share your thoughts. We'll pass along your kind words to Jacob and see you soon!

• D

  David Clark
  2

  This was a great CU and as far as friendly tellers they are great on the other hand the loan department needs to work on their skills and business practices. I have an excellent credit rating however I will be seeking another place to do business soon.

  Response from the owner

  Hi David, Thank you for sharing your thoughts, we appreciate your feedback. We're always striving to do better and we are taking your review into consideration enhancing our member experience.

• A

  Angel Rivera
  5

  I've been a member at Franklin First for a few months now and up till now, all my experiences have been warm and humbling. Great team and definitely a credit union I would recommend to anyone. Especially now that they're helping me build up my credit when no other banks/credit unions would. I hope to stay a member for many years to come. Thank you.

  Response from the owner

  Thank you for the positive feedback - we're so happy that we are able to help! If there is ever anything we can do to assist you - please don't hesitate to reach out to our team :)

• B

  Barbara Campbell
  5

  Have been a Member since it opened its doors as my Husband worked for 40 years at GTD plant 1 and 2. Now Kennametal. Wonderful People and Service. Most of My Children and Grandchildren are Members.

  Response from the owner

  Thank you so much for your feedback Barbara! We're happy to help and we're happy to see generations of members. Looking forward to seeing you soon!

• L

  L H
  1

  Mortgages through franklin first are horrible, not the act of getting a mortgage but accessing it. You cannot access your mortgage account details online. You cannot pay it online. Your only option is auto pay through some other company that never answers the phone. If you care about how you make payments or looking at your mortgage details, payments, extra payments etc in real time this is not the place to do business. Sorry but true.

  Response from the owner

  Hi LH, Thank you for your feedback. We take all feedback seriously and would like the opportunity to discuss your situation. Please call me directly at (413)-774-6700 X109 and we'd be happy to discuss your unique situation. Michelle Dwyer, President/CEO

• J

  Jared Nimtz
  1

  I wouldn't do any sort of business from this bank whatsoever, my fiancé was pre-approved for a car loan up to a decent amount. She found a car she liked where the dealer even cut her a good deal on it where the price would be $11,000 below the max pre-approval rate and according to Kelley Blue Book the car value was $2,000 less than the average cost of the vehicle from other dealers. This bank had the audacity to tell my fiancé that they would only go up to $10,700 when the vehicle was $14,000 (including brand new tires, battery and complete break job) and when she found a cheaper vehicle they still wouldn't do the full value of the vehicle even when my fiancé would cover a portion of the costs for both vehicles. The senior loan advisor Linda Kendrick-King of which my fiancé and I did our business with (I'm the co-signer) was snarky and came off as rude when it came to addressing the low value of the loans and specific details. This is the last time either of us will deal with this bank.

  Response from the owner

  We value your feedback regarding your experience. We always strive to provide the best experience and customer service possible, and are sorry we missed the mark with you and your fiancé. We will use your feedback to help us improve our service in the future.

• V

  Virginia Newell
  5

  Staff are: 1) always friendly; 2) always knowledgeable; 3} always helpful...all requests are met courteously and with aplomb. This is a wonderful home-town bank.

  Response from the owner

  Hi Virginia! Thank you so much for your kind words. We strive to make each of our members feel special and very welcomed. We appreciate your honest feedback and look forward to seeing you soon!

• J

  Jean Wellman
  2

  I've been with FFFCU for many years and have had few issues. However, when I refinanced my home through them, they did 5 credit checks, which brought my credit score down about 100 points! The last credit check was a total fluke that they admitted should not have happened, but they did not remove it from my credit rating despite this. I went from good to fair credit solely because of this.

  Response from the owner

  Hi Jean, We're sorry to hear that you may have had a negative experience with us. We've been known to be confused with other Franklin First institutions before, was it Franklin First Federal Credit Union in Greenfield MA that pulled these credit checks? We would be happy to speak with you directly to try and resolve this matter. Please call the branch at (413) 774-6700 to speak with our loan manager. We look forward to hearing from you.

• J

  J Starzyk
  5

  They believed in us when no one else would. Made a huge difference in our entire life. Our credit score has greatly improved. It is more convenient and the staff is alway a pleasure to work with. If you really need to help yourself go see Bill at Franklin 1st I highly recommend it.

  Response from the owner

  Thank you for sharing your story! Franklin First tries to do what we can to support our existing members and future members. Sometimes all someone needs is an opportunity to run with. We are so happy to hear that you were able to improve your financial health! We appreciate the shout out, but you did the work, so congratulations to you! Also, we agree, Bill is pretty great!