Founders Federal Credit Union N Anderson Rd, Rock Hill

Founders Federal Credit Union Reviews

• E

  Erica H.
  5

  I went to this branch to enquire about becoming a member so I could look into getting a car loan. I had been told they had excellent rates, which I can now say is very true. I was also pleasantly surprised at what exceptional customer service I received, which is not always easy to come by these days. Lantz was extremely helpful in explaining everything in detail and really taking the time to help me get set up with everything. My first experience was a great one largely in part to him. I hope this branch values him and all of the employees who understand how important customer service can be to their patrons. I highly recommend this location and will strongly consider using them for my other banking needs.

• B

  Brad James
  1

  If it could the score could be 0 it would. I had an account for 7 years, and all the sudden I was getting a bunch of fraudulent charges on the account. Instead of helping me, they just closed my account, and now my direct deposit was sent back to my company, and I have to wait for them to reissue a paper check now. Horrible...nonhelpful...useless credit union. Take your money elsewhere before it ends up happening to you to.

• T

  Tori D
  1

  Filled out an app to purchase a vehicle was thinking this was going to be smooth sailing. But then I came in contact with Trudy, at first I thought oh she seems pleasant then she showed herself by treating me as if I didn’t have the stats to back it up! Sad I was very disappointed and disgusted, I would definitely recommend a coaching opportunity for her on Customer Service 101!

  Response from the owner

  Hi Tori, Thank you for reaching out. We apologize that we were unable to provide the expected level of service to you at our Anderson Road branch. We are always looking for ways to improve and would appreciate if you would share your suggestions with us directly. Please call us at 1-800-845-1614 and ask to speak with Hope Powers Thank you and have a great day!

• T

  Taylor Dawkins
  5

  I love Founders on North Anderson Road in Rock Hill! Everyone in the branch is knowledgeable, friendly, and always willing to assist with any need. Also, everyone is smiling and greets you as soon as you walk in the door. The service is always fast and accurate! I could not ask for a better financial institution!

  Response from the owner

  Hi Taylor, Thank you for your review! Founders works hard to provide you with top-notch service for all of your banking needs. Nothing makes us happier than when a member can relax… with Founders! Thank you for being a member!

• C

  Carlos Gonzalez
  5

  They are great Waiting time when you need to get a loan may be longer than what you may want, but most banking institutions are about the same.

• A

  Amber Caldwell
  1

  First time coming to this particular Founders. Lauren the bank teller was extremely unpleasant and rude. She clearly did not want to be there. No hi ,no thank you ,no goodbye, no smile no nothing. All the other tellers seemed to be in a good mood. I will not be returning.

  Response from the owner

  Amber, thank you for your feedback. We apologize that our service did not live up to your expectations. We would like to know more about your experience in order to better understand your concerns. Please contact our branch manager Hope Powers at (800) 845-1614. We look forward to hearing from you.

• H

  Heather Lowery
  5

  Founders is a great financial institution! The staff is always knowledgeable and helpful & if you don’t have time to stop by an office, you have the option to apply online or over the phone with E Branch. Highly recommend!

  Response from the owner

  Hi Heather, thank you for taking the time to leave us your feedback. We're glad to hear you have enjoyed your overall experience with Founders Federal Credit Union and appreciate your review. We're looking forward to your next visit and to providing you with more of the same great service!

• J

  Jack Van Allen
  1

  Don't waste your time with these people. Customer service is non-existent! If you want to open an acc't, or apply for a loan, you'll be treated like a rock star. If you have any other request or account/debit card issues FORGET IT! Don't go by a branch to get service, either, you're better off waiting the 30 mins on hold. You'll be an hour + at the branch. Buyer Beware. update 4/28/2016. Thank you for your offer to speak with Branch Mgr at Anderson. Not sure why I would want to speak with one of the people who walked past the waiting area several times without acknowledging or speaking to any of the people waiting an hour +. But I did give your"exceptional customer service" a try at the S. Tryon branch this morning. Was waited on in less than 10 mins, but sadly, still no working debit card after 20 days. I must say, everyone I've talked to regarding this matter is consistent, in that they always tell me there is nothing else they can do.

  Response from the owner

  Thank you for sharing your feedback with us. We apologize for your disappointment in the quality of service you have received at one of our office locations. Our intentions are to always provide efficient, courteous and helpful service for our members. We endeavor to provide the highest quality of service at our branch locations or via our Contact Center. We do strive to improve our services and desire to fully understand the issues that you encountered. Please contact Crystal Christopher, Branch Manager at our Anderson Road Office at 803-587-4241, so that we may properly address your concerns. Thank you.

• T

  Terrance Manning
  4

  When ever I come here I'm always treated like founders family. They have been a big help in many ways for me . Never a issue

• G

  Guillermo N Kara Vasquez
  1

  Founders is horrible now. We barely make money and founders has been stealing money from us for months now. First it was a couple dollars here and there and now its $55. We are withdrawing our membership from here. Dont go to founders they used to be good but now its a big mistake. No better than wells fargo.

  Response from the owner

  Hi Guillermo, thank you for your feedback. Please know that we take your comments regarding theft very seriously. We would like to know more about your experience in order to better understand your concerns. Please contact us at (803) 326-1720 and we can work towards resolving any issues you may have. We look forward to hearing from you. Thank you.