FNBO - First National Bank of Omaha S Hover St, Longmont

FNBO - First National Bank of Omaha Reviews

• K

  Katelyn June
  1

  Would give 0 stars if possible. FNBO website does not update on Sundays, conveniently so they can justify slapping multiple $33 overdraft fees on your account on Monday. I have screenshots of my account never showing negative on weekends, then $99 in overdraft fees Monday when their online account catches up. Branch manager is also condescending and unhelpful.

  Response from the owner

  Katelyn, we appreciate you for taking the time to voice your concerns. We’re sorry your experience didn’t match your expectations, and we understand how frustrating fees are. We want to work with you towards a resolution. Can you please contact us at 303-926-6343 or [email protected]?

• K

  Katie Takacs
  5

  My husband and I are very satisfied with our business at FNBO! We worked with Amara and the branch manager Luke during the process of buying our house. They were able to help us deal with some issues that our Lenders were really struggling with. They expedited everything and made it so that we were able to close on our house as expected. Both Luke and Amara are highly professional and willing to go above and beyond. Amara was in contact with me outside of business hours to ensure that we got our finances in order so that we could close on our house on time and Luke made several calls to make this possible after our lender failed to inform us of numerous issues. I feel very confident and safe working with both of them and highly recommend them for you local banking needs!

  Response from the owner

  Katie, thank you for the 5 star review and trusting us to be your bank! We appreciate your business and loyalty. We will share this with the branch team to let them know to keep up the amazing work.

• C

  Clem Prado
  5

  Best service thank u Issac for the help best bank branch 👍👍

  Response from the owner

  Clem, thank you for your kind review! We'll be sure to pass on your feedback to the branch management team.

• G

  G. J. S.
  1

  Got a letter advertising a low APR for a loan to consolidate debt. I figured I would apply for it and move the small debt that I have with a high APR over to this loan if I got the loan. FNB called about two hours after I applied for the loan by phone and summarily declined me. They acted like I was a crazy idea to have applied for the loan and pointed out derogatory items in my CR that I have already taken care of. They talk to you like you are the only one in society that has experienced upheaval and stupidly have had that reflected in your CR. My question is this: Why do they send letters inviting people to bank with them when they are going to decline them. It's a waste of everyone's time and it only ends up hurting YOU. Really, the banking system needs to be overhauled to root out all of these nefarious banking practices. We need a banking system that truly respects the individual, helps them thrive, and treats them with decency.

  Response from the owner

  Thank you for contacting First National Bank. We apologize that the service you received did not meet your expectations. We would be more than happy to assist you and provide more detail. Please feel free to give us a call at 1-888-980-5840 between the hours of 8:00-5:00pm CST. We look forward to hearing from you.

• S

  Steven Detkowski
  1

  I will be moving my accounts as soon as i can. Dirring this disaster i have received NO help from my banking team after repeated calls in for assistance and messages left with no response. My business is going to die and i am going to loose everything thanks for the help.... NOT!

  Response from the owner

  Steven, we're sorry to hear about any inconvenience you may have experienced. We do have options for customers impacted by COVID-19. Please give us a call at 855-350-6482. Thank you.

• P

  Perry Phillips
  4

  yes nice people but why do they charge for cashing their own checks?

  Response from the owner

  Perry, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• S

  Steven “Property Pruners” Detkowski
  1

  Not very helpful during this crisis especially towards small businesses. Locations are closed everything is online why even have a branch!

  Response from the owner

  Steven, we're sorry to hear about any inconvenience you may have experienced. We do have options for customers impacted by COVID-19. Please give us a call at 855-350-6482. Thank you.

• J

  Jeff Crawford
  5

  Friendly people and no wait for me. No complaints.

  Response from the owner

  Thanks, Jeff! We appreciate the five star review and you for taking the time to leave it.

• B

  Benjamin Hershelman
  5

  This bank has always been wonderful to our family.

• J

  JuvenileAtom232
  5

  Very helpful in these times of chaos. Thank you all so much.