Flagstar Bank Home Loan Center Ballantyne Corporate Pl, Charlotte

Flagstar Bank Home Loan Center Reviews

• J

  Jess Maloni
  1

  Terrible. My loan is currently with them and I was considering refinancing. They refused to send me an estimate without pulling my credit. Why would I let you pull my credit before I can see what your offering? This was probably the easiest sale ever too, perfect credit, low DTI and you already have my loan.... Fees are low, but rates are high.

  Response from the owner

  Jess, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• D

  Dwayne Shifflett
  1

  Ive tried multiple times to get clarification on when my home owners insurance would be paid through escrow. My insurance company has sent 2 notices already and it is due in 8 days. Every time I call i am told it will be released this month for payment... except if its not released and paid before the due date I am the one screwed. It would be great if you can actually pay my homeowners insurance out of the money you already have in escrow BEFORE the due date and tell me that instead of it will be released this month.

  Response from the owner

  Dwayne, thank you for taking the time to leave us a review. We apologize that we provided a less-than-ideal experience. Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET