Wells Fargo Bank Conlan Cir, Charlotte

Wells Fargo Bank Reviews

• N

  Nherbusiness
  1

  This is a terrible branch. The tellers and managers tend to be condescending. They treat “certain people’s” transactions in a suspicious manner. I don’t get the impression that all customers are treated equally at this branch. If you don’t care to be left being shamed during a transaction because you are not the branches ideal color or class of person, then you probably should skip this branch.

  Response from the owner

  I’m truly sorry to see this, and thank you for bringing your experience to our attention. Please know we take incidences like this very seriously and want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, phone number, and address. Thank you very much for your time. -Casey, Wells Fargo HL Social

• M

  Mimi Hsu
  1

  Worst experience at a wells fargo yet. The branch isnt open inside due to covid which I understand. So if your interior isnt open, then at least you should be well staffed enough for your drive thru. I waited in the thrive thru for almost 30 minutes. Each of the three lines were 3 to 4 cars deep and moving at a snail's pace. Very very frustrating that this took up my entire lunch break when it should've only taken about 5 to 10 minutes. They need to get their act together and quickly.

  Response from the owner

  Thanks for your feedback on this location, Mimi. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• C

  Cindy Stewart
  1

  I arrived in drive thru with deposits and check to cash I was told no more deposit only must be signed. I signed and discussed my frustration with the increasing issues of Wells Fargo. I was switched off to another teller who went to work the front. All cars around me were waited on and completed 2 cars each side. They made me wait assume cause not happy with policy. It was not a busy hour that kept telling me they were working on it 15 mins later handed wrong stuff. Wells Fargo is not what it used to be POOR Customer service!!

• A

  Alejandra Estrada
  1

  Today was the second time that they get my deposits wrong. Last time they said I was short 53 dollars this time they told me I was short 36 dollars. Both times I counted the proper amount. And they still said it was not what I gave them. I know is short amounts, but I'm probably not the only one they do this to.

  Response from the owner

  Hello, Alejandra. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Jessica, Wells Fargo HL Social

• S

  Spara Dial
  2

  Wells made a fortune off my last mortgage!! I am trying to give them more money and NO ONE calls back!! On hold now for 20 minutes. For what they pay these people they should add much more staff. Not the staffs fault W.F is a cheap greedy corp. And I'm not with BERNIE!! LOL

  Response from the owner

  I'm truly sorry you haven't been able to reach this branch over the phone. To ensure I can forward your concern appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• T

  Tammy Tran
  1

  Employees are condescending and service sucks. I had to go to another branch to deposit a check and had no issue. I don’t know why this branch gave me a hard time depositing a check to pay the builder of my house.

  Response from the owner

  Thank you for your detailed review, Tammy. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• P

  Paula Watt
  1

  This is the SLOWEST branch I have ever been into. ONE teller? On a Friday? At LUNCH? And the manager just stands there watching us queue. It’s ridiculous! Terrible customer service.

  Response from the owner

  Thanks for your feedback on this location, Paula. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shaun, Wells Fargo HL Social

• R

  Rob Drumm
  1

  Terrible customer service. I sat at the drive-through window looking at the teller while she was on the phone for 3 1/2 minutes. No one came to help me. Then finally she got off the phone I gave her my check and she went off to help another teller on the other side of the bank and was gone for another five minutes. I pressed the call button a different Teller came up and snidely said "someone will be with you" and he walked away. Terrible customer service. I will not be returning to this location again. By the way the bank was not busy at all I was the only one in the drive-through and only one person on the inside.

• P

  Padma Marchant
  5

  I am with them since 2005. Excellent service by all WF Excellent location inspires me to drive and get my work done by experienced staff.

• J

  Janal Terese
  1

  we made a deposit at this branch and they bunched up the checks together so we can't see them online. Also they never answer the telephone.

  Response from the owner

  I’m sorry to see this, Jay. I want to make sure this is reviewed and addressed. Without sharing account numbers, please email [email protected] with your full name, Google username, phone number, and address. Be sure to mention you posted a review on a Wells Fargo location. Thanks. -Liz, Wells Fargo HL Social