Firstmark Credit Union Potranco Rd, San Antonio

Firstmark Credit Union Reviews

• A

  Angelica Ramirez
  5

  Ariana assisted us in applying for a loan. She gave us several options that would benefit our needs. We decided to go with a refinance of our existing loan with cash back. Ariana has always been our go-to person at Firstmark.

  Response from the owner

  Hi, Angelica! We appreciate your sharing your loan experience with Ariana. It's great we could provide you with several options for your needs. Thank you for your valued membership with Firstmark Credit Union.

• r

  rosemary campos
  5

  I just want to say thank you to Linda Sundell. She was very helpful and informative on my Auto Refinance. I am very pleased with the promotion they offered me. Thank you.

  Response from the owner

  Hi, Rosemary. Thank you for choosing Firstmark Credit Union for your auto refinance! We hope to provide you with helpful service for years to come.

• L

  Linda Bernal
  5

  Jeanette was so awesome. I walked in around closing time. I just needed a simple answer to a question but ended up discussing other options. I felt bad because it was late but Jeanette assured me it was fine. After we completed application she promised to follow up. She did exactly that! I had the best experience at the Potranco location. Thank you again Jeanette😊.

  Response from the owner

  Hi, Linda! We are happy Jeanette provided you with a stellar experience. Thank you for sharing and being a Firstmark Credit Union member!

• A

  Andrew - Joseph Blanco
  5

  Linda was friendly and easy to talk to. She helped me open an account for myself and my son.

  Response from the owner

  Hello, Andrew. Thank you for choosing Firstmark Credit Union for your accounts! We look forward to your continued membership. Let us know how we can assist you in the future.

• J

  Jesse Felan
  5

  Since dealing with Firstmark all of my experiences have been absolutely great! I’ve been able to accomplish all of my financial needs as of yet. The Staff has been very knowledgeable and helpful, we feel welcomed and very satisfied!

  Response from the owner

  Hi, Jesse! We appreciate your review and feedback. It's our goal to help our members along their financial journey. Thank you for being a Firstmark Credit Union member!

• R

  Rolando Dominguez
  5

  Opened a new checking & saving account, Zelma Garza was Awesome! Zelma ensured that my wife understood the credit union's policies, fees, and benefits. We never felt rushed through the whole process. She made us feel that we made the correct choice in selecting Firstmark Credit Union.

  Response from the owner

  Hi, Rolando. We appreciate you choosing Firstmark Credit Union for your banking needs! We look forward to your assisting you and your wife in the future. Thank you for sharing your experience!

• K

  Kevin Howard
  5

  Awesome experience, staff was friendly professional and very helpful. Love my bank!

  Response from the owner

  Hi, Kevin. We love to hear it! We appreciate the five-star review. Thank you for being a valued Firstmark Credit Union member!

• J

  Joe Gutierrez
  1

  First mark been a REAL let down lately. Called several locations to see if they had a change counter. Can’t get a hold of anyone. Left a call back # and got called back. Was informed ALL locations had a change counter. I went to the location on Culebra and 410. Turns out they don’t have one yet. Was advised to go to location on potranco. Upon arriving at location on potranco the power the power went out(I guess first mark didn’t pay electric bill). So I was escorted out and told to go to Culebra and 1604. No thanks. I wouldn’t refer my WORST friend to Firstmark! DONT SAY I DIDNT WARN YOU!!!

  Response from the owner

  Hello, Joe. We apologize for the less than satisfactory experience you received. Please share your phone number to [email protected] and we will have a manager reach out to discuss your review. It's our goal to provide you with a better experience moving forward. Thank you.

• H

  H Dawson
  3

  Spent 6 hours at the car dealer, most of which were waiting on Firstmark. Could have been 5 stars, however they just didn't get back in a timely manner.

  Response from the owner

  Hello. We apologize for the delay in financing your vehicle. We would like the opportunity to discuss your transaction to see how we could have improved your experience. You can reply or email us at [email protected] with your name and phone number. Thank you for your review.

• Q

  Quentin Hoover
  5

  Very professional and knowledgeable answered all my questions and questions I should have asked. The whole process never seemed rushed. It was great experience!

  Response from the owner

  Hello, Quentin. What a great review! We are happy to hear of your experience at our Potranco location. We appreciate your membership. Thank you for choosing Frstmark Credit Union!