Wells Fargo Bank W Military Dr, San Antonio

Wells Fargo Bank Reviews

• G

  Gloria Zapata
  1

  Waited in line behind ONE car at the drive through for 25 minutes to make a cash deposit. I called the branch to ask if the drive through was closed and was told “it sure isn’t” (after many, many rings). Miraculously, the line moved less than 2 minutes after that 🤔. I’ve been with Wells Fargo for over 22 years, and moves to different cities, so I’ve been to LOTS of branches, and this is by far the slowest one ever. I’ve probably written 3 reviews in my life for any type of business or service, so it’s that frustrating at this bank.

  Response from the owner

  Thanks so much for your feedback, Gloria. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• I

  Isabela Alonso
  1

  I’ve been waiting an hour through drive thru for commercial account! This is insane! There was only 5 cars ahead of me. You should treat commercial accounts with more priority, we don’t have an hour of the day to wait.

  Response from the owner

  Thanks for your feedback on this location, Isabela. I know how frustrating a long wait can be, and I hope you'll accept my apology for your experience at the drive-thru. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• C

  Cynthia Flores
  1

  Visited branch on Wednesday March 23 and was told I could not open a bank account as I have to set an appointment. Had an appointment today March 30th at 10am. I showed up at 9:50am and was asked to take a seat. I waited for 40 minutes and there still was no one available for me. I got up and left and at 10:34 was sent a messaged that I had missed my appointment. Can’t imagine banking at this place.

  Response from the owner

  Thanks for taking the time to share, Cynthia. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• P

  Pat Lopez
  5

  Always wonderful service and very nice professional people. Not a member but I make commercial deposits. Drive thru is always fast.

  Response from the owner

  This is great to see, Pat! Thanks for taking the time to share. -Casey, Wells Fargo HL Social

• R

  Rayner Velazquez
  1

  This is the worst bank location to come to do business. Nobody wants to do anything. I come here for make some changes to my account and they said they are busy. Nobody inside.

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• M

  Mario Torres
  1

  This Wells Fargo is either competing to take the DMV’s long wait reputation, or the person in charge of making the schedule ought to be replaced.

  Response from the owner

  Thanks for your feedback on this location, Mario. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• K

  Keeley Valdez
  1

  This is by far the WORST Wells Fargo to go to in the NW San Antonio area. If you can absolutely avoid it, DO NOT GO TO THIS BANK. Every time my fiance or myself have visited this location we have had terrible service. The tellers here are inexperienced and have no idea what they are doing when it comes to personal banking accounts. Twice, they have messed up on our accounts saying we dont have access to our own checking, or we cant cash deposit a check, and it also takes them the better part of 30 MINUTES just to cash a check. The tellers are also rude and inconsiderate, and the management is no better than their employees. I will never EVER go back to this location and I hope corporate sees this and makes some major changes at this establishment. I love banking with Wells Fargo but this location just plain SUCKS.

• O

  Opal Leann
  1

  I need a cashiers check but am unable to go inside. I called and was told to go through the drive through and there was no option for cashiers check. Waste of time and money because now I’m forced to get a money order.

  Response from the owner

  Hi there. I'm truly sorry your cashier's check request turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• F

  Fidelia Sandoval
  1

  The Commercial Lane is always slow. I spend 30 minutes to an hour waiting, while the non-commercial lane comes and goes in 5 minutes. Courtesy is a big problem for Commercial laners at this Wells Fargo Bank

  Response from the owner

  Hi, Fidelia. I know how frustrating a long wait can be, and I'm sorry you've had that experience at this banking branch. To ensure I can forward your concerns to the appropriate team, please mention your review on a Wells Fargo location and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• K

  Kris Serna
  5

  Nicer branches to deal with in SA ! No one outside acting as security telling you that you are unable to enter the building to access your own money like the Military dr location. Thank you for helping to make my day a little easier.

  Response from the owner

  Good morning, Kris. I’m glad to hear your experience at this banking branch has been so positive. I'm sorry you can't say the same about our other branch locations. If you’d like to discuss any concerns further, please feel free to email us at [email protected] (no account numbers). Thank you. -Shannon, Wells Fargo HL Social