Firstmark Credit Union N Loop, San Antonio

Firstmark Credit Union Reviews

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  Tere Ferrell
  5

  I needed help because my debit card had been hacked which Felicia at the Bitters Rd/1604 branch realized. She put me in contact with Sheri Ward at that same branch and Ms. Ward took care of everything for me. I'm so very thankful to them for their professionalism and understanding.

  Response from the owner

  Hello, Tere. We are happy to hear the Bitters location was able to provide you with top-level service. Thank you for your membership with Firstmark Credit Union!

• B

  Brian Young
  2

  Yes, my fault I lost debit card. Got a new one at this location. Tried to use later declined several places. Went to O'Connor branch and they said card was deactivated. Lady asked me if the card was the lost one. I said no, I just got it yesterday at the Blanco Road branch. They gave me a new activated card and having no problems. Love the O'Connor branch. Will think twice before using Blanco branch.

  Response from the owner

  Hello, Brian. We apologize for not properly activating your new debit card on your first visit. Thankfully everything worked out when visiting the O’Connor location. Please email us your phone number at [email protected] to discuss your initial experience. We appreciate your review and sharing your experience. Thank you for your membership with Firstmark Credit Union!

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  Mary Bohr
  5

  I have been a member for a long time and I have always received excellent customer service from the organization and this branch. I feel valued as a member and have received wonderful service. The employees are always professional, courteous, and very pleasant to deal with. As for the people complaining about being charged to cash a check, if you're not a member then banks and credit unions usually charge a small fee. I used to be a member of what is now called Credit Human, and even as a member, I was charged multiple fees for almost everything I did. Needless to say, I closed my account. Firstmark has been absolutely wonderful and a breath of fresh air to deal with. I absolutely recommend them, and this branch to everyone.

  Response from the owner

  Hello, Mary. We appreciate your long-standing membership and grateful for you taking the time to share your experiences with us. We look forward to continuing to provide excellent member service to you at the Bitters location or wherever you visit. Thank you for being a Firstmark Credit Union member!

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  Eddie Silman
  5

  Robert Longoria was very impressive. He was the key to making it a great experience. He was very efficient and thorough. Robert answered all my questions and continues to take good care of my loan application. Harvey Silman

  Response from the owner

  Hello, Harvey. We appreciate your review and glad Robert was helpful throughout your loan process. We are here to help! Thank you for choosing Firstmark Credit Union.

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  Mary Guerrero
  5

  Always glad to work with Firstmark! I've been searching for a car and wanted to check rates. Of course, Firstmark had the best car loan rates and were friendly and easy to work with, too.

  Response from the owner

  We appreciate the 5-star review, Mary. We enjoy working with you and look forward to your continued membership. Thank you for choosing Firstmark Credit Union!

• H

  Happy Buttles
  1

  I am not a member her, But I am a member of other Credit Unions and have never had to have someone that I write a check to have to pay for it to be cashed. I recieved a check from someone for service and this Back charged me $3.00 dollars to cash the check because I am not a member here with them. With what is going on in this world right now and having to pay for money that should be your is absolutely wrong. This is a credit union and not a Bank right?? This is just Unbelievable and if any member writes a check to a non member please add the additional $3.00 that your credit union charges so that person will get all of there money for there service.

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  Humberto Garcia
  5

  I can't say enough good things about this place and it's staff. I walked in with a financial burden, and I asked for the best way to go about it. The staff was very professional, knowledgeable and walked me through the steps to achieve financial stability. They made it happen for me, and know I can say, that if it wasn't for them, I would still be living paycheck-to-paycheck. I'm glad to be a member of FirstMark. I highly recommend them!

  Response from the owner

  Hello, Mr. Garcia! It is exciting to hear of the great service you received at our Bitters financial center. We strive to provide consistent service to all of our members. We appreciate you sharing your experience and glad we could help you attain financial stability. Thank you for your continued membership with Firstmark Credit Union! -Brian

• S

  Sherman Rodriguez
  4

  Due to bad weather every location is opening a hour late. A note on door would have been appreciated. Security was kind enough to inform those waiting in parking lot. Not a real big deal for more of a courtesy. Service is still fantastic overall

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  Hassie Lisenbee
  1

  Fees for everything. Their member wrote me a check and they want to charge ME to cash it? Remind me to never let FirstMark play with my money. ..not to mention rude and understaffed.. poor business practices

  Response from the owner

  Hello, Hassie. We charge for cashing checks to non-members because it’s a service we are providing to you. This is a fee common to credit unions and banks. If you would like to further discuss your experience please email us at [email protected]. Thank you for your review.

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  Raul Rodriguez
  5

  Kimberly patiently answered all our questions allowing us to choose the best loan for our needs.

  Response from the owner

  Hi, Raul. We are happy to hear you received the loan and assistance you needed! Thank you for choosing Firstmark Credit Union.