First Virginia Kempsville Rd, Virginia Beach

First Virginia Reviews

• K

  Kelly Mcarthur
  1

  I did two loans with them, first loan was a rapid pay and everything went smoothly. And when I needed a second loan for a slightly higher amount, set to pay once a month. BUT what I DIDNT know was the interest rate is 264% A DAY!! I got the loan in Feb! And to date I still owe 600$ even after paying between 201$ and lowest payment 158$ a month! SO BEAWARE of the fine print or make sure you ask questions, I did my loan over the phone,, and didn't see or maybe miss heard what was going, regardless this is one money grabbing hole I can't afford to keep feeding. This is my experience, but staff is wonderful just like family.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• T

  Tambra Martin
  1

  I went in for a interview when I walked in I did not feel welcomed. Neither one of the employees spoke they all just gave me a look. I then said hello and told Donna what I was there for. The interview was very awkward and unprofessional she interviewed me in the lobby while customers came in and out. I just felt out of place like I was too black for their little rude establishment.

  Response from the owner

  Your review is very concerning to us. We would appreciate it if you would contact our customer service team by calling 1-855-920-9800 about your recent experience.

• J

  John Dow
  5

  Very professional, Donna answered all my questions which were about 20. Friendly read out the contract addressed any concerns I had. Wonderful experience overall. I will be doing business with them again. Thank you Donna and thank you First Virginia for your great customer service

  Response from the owner

  Thank you for your feedback! Your shared comments are appreciated. If there is anything else we can do to make your experience better, please let us know. Thanks again for choosing First Virginia!

• S

  Stacey Gemberling
  5

  I had a transaction I needed that wasnt your average type of transaction. On top of that we were in a time crunch. ( Parent life and all ). Mary Beth provided us with great service and did everything she could to make sure we walked out the door taken care of. The whole staff at this location has been very accommodating and they have definitely earned my business ( see review for indian river location as well). Really impressed not your typical check casher type of feel. Its welcoming and you get the sense they truly care about you.

• N

  Nathan Tillett
  5

  I was worried about this place but after walking in I felt like I was visiting friends. Staff is awesome and they walk you through everything so that you truly get it. If you need money definitely stop by, you won’t regret it.

• M

  Mamie Edmonds
  5

  Thank you for all your help excellent service great environment.

• B

  Beck MacRae
  1

  They have no idea what they are talking about, and insanely high interest rates.