First Tech Federal Credit Union Urban Plz, Kirkland

First Tech Federal Credit Union Reviews

• E

  Erik Jensen
  3

  Note that this location is cashless. Having been a user of the previous Kirkland location that closed, I was eagerly awaiting this one to open. However, I recently went in to make a withdrawal, and was told the branch was completely cashless and I had to go to Redmond to make a withdrawal, which is significantly less convenient than the visiting the 85th location had been.

  Response from the owner

  Hi Erik, That is correct all cash transactions need to be performed with the ATM at this location. If you need cash services outside of what an ATM can provide, we have other locations such as our Redmond location as well as shared branches in the area that can help. You can find these by searching on our mobile app or on our website at firsttechfed.com/locations.

• B

  Brian L
  1

  I've been a FirstTech customer forever, and even though it was a little far from home I used the old location in Kirkland when I needed to. Now most of the locations are cashless. I called FirstTech customer service and they couldn't figure out where I could go to make a cash deposit. Chase is a short trip down the street and can handle cash and my online banking. No reason to stick with FirstTech any longer.

  Response from the owner

  Hello Brian, I’m really sorry to hear you didn’t receive assistance from First Tech when you inquired about a cash deposit. The Kirkland location is cashless, however we have several branches in that area that accept cash. If you visit https://www.firsttechfed.com/locations and click the + sign for each location, it will advise if its a cashless branch. I’d like to find out who you spoke with so we can provide coaching. Please send an email to [email protected] with your contact info so I can determine who you spoke with and follow up. Thank you!

• T

  Troy Braswell
  1

  Available parking on street is difficult to find. As others have said, this is cashless banking. Unbelievable! Place is tiny, cramped, and confusing. This is far worse than the previous location on 85th St. Looks like they are trying to lose customers.

  Response from the owner

  Hi Alan, I am sorry to hear we didn't exceed your expectations. Not all of our locations are designed the same and many shared branches are designed differently as well. If you would like to locate one of our other locations or a shared branch in your area please visit our website at https://www.firsttechfed.com/map or on our mobile app by selecting Locations under the More tab. We also have options for virtual appointments. You can find more information about these on our website at https://www.firsttechfed.com/bank/digital-banking/appointments. We appreciate your membership. Thank you!

• P

  Proper Zen
  1

  Cashless so don’t send anyone here to cash a check. Difficult to park given this is an ATM with First Tech employees just kinda hanging out. Wasted space.

  Response from the owner

  Thank you for providing us the opportunity to hear and respond to your concerns regarding your branch experience. Please email [email protected] with your contact information so we can document the feedback and share with our management team. If you were directed there to cash a check by a First Tech employee, we would like to address that as well. The cashless information is listed under the Lobby Hours on the Kirkland Urban location page for reference. https://www.firsttechfed.com/locations We appreciate the feedback and your membership!

• s

  sateesh sivaraju
  1

  This is worst experience ever, stopped by for multiple services: The people are lying with out any hesitation, so lazy to work. They said charging for the printer statement for past 2 years, same very person helped me with out any charge on Dec, and did not mention anything For Notary: he helped in December with the validity till 2023, now he is lying no notary available at this location. Avoid this branch.

  Response from the owner

  Hi Sateesh, We are sorry to hear you didn't have a great experience at this location. Your feedback has been provided to our management team for review and to follow up with our staff. We appologize for any misunderstand that took place during your visit. To clarify, there is a fee applied when you request copies of your prior statements. This fee is not applied to the printing of your most recent statement. You can find all of our rates and fees on our website at https://www.firsttechfed.com/rates. We confirmed this location does have notary services but one may not be available at all times. We request that you make an appointment to meet with one of our notaries to ensure their availability. Information regarding the services provided at each of our locations can be found on our website https://www.firsttechfed.com/map by searching for the specific location. If you have any additional questions or would like to make an apointment please do so on our website by visiting https://www.firsttechfed.com/help/contact or call us at 855.855.8805.

• N

  Nolan Weight
  2

  Small and cramped. Staff were friendly but they told me that they no longer print temporary checks, which conflicts with the information on their own website (We recently opened a new checking account).

  Response from the owner

  Hi Nolan, we do provide temporary checks for new accounts and I'm sorry you were not helped with that. Your experience was shared with the branch leadership. Please email us at [email protected] with your account and/or contact information and we can follow up with you regarding this. Thank you!

• K

  Kyle LeGrow
  1

  Beware this is a branch that only offers half of the services of a regular bank - Would not recommend. Terrible idea from first Tech.

  Response from the owner

  Thanks for taking the time to leave us a review, Kyle. Very sorry your experience wasn’t what you’d hoped. I'd like to understand what services you needed to use at that location and determine the best way to assist you with that. Please email [email protected] to let us know and include your contact information. Thank you.

• K

  Kevin Dunlap
  4

  The First Tech ATM is inside the building in the lobby outside the First Tech branch. If you enter the building from the 400 Urban Plaza entrance you have to go up one floor via stairs. If you enter via the 400 Central Way entrance the ATM is on that floor to the right. After hours and Sundays entering via Central Way is different. The revolving door is locked and the regular door does not have a handle. Press the button with the universal handicapped symbol and the door opens.

  Response from the owner

  Thank you for providing this additional information on how to location the First Tech ATM!

• A

  Amy Lai
  1

  Doesn’t carry cash. Only uses ATM for withdrawals.

  Response from the owner

  Hi Amy, Thank you for submitting your review. You can find other First Tech, and shared branching locations in your area along with information about the services they provide by visiting our website at https://www.firsttechfed.com/map. Thank you for your membership!

• M

  Mария Клишина
  1

  Their debit card printing machine was broken and you can’t take cash from your account at this location.

  Response from the owner

  Mария, we apologize for the inconvenience as our card machine was experiencing issues at the Kirkland Urban location as we were not able to print you a new card. As this location is cashless, the only way receive physical cash is to withdrawal it from one of our local ATMs. Thank you for your feedback and continued membership with First Tech.