Umpqua Bank Central Way, Kirkland

Umpqua Bank Reviews

• M

  Marina Mel-Rinaldi C
  5

  I love Umpqua bank Kirkland branch. I have had a great experience with the professional staff! They always provide great support and advice! There is a very friendly atmosphere at the bank. My husband and I have been their clients for business and personal accounts! We have recieved so much great help and valuable financial advice. We definitely recommend you switch to this bank today.

  Response from the owner

  Hi Marina Mel-Rinaldi C, At Umpqua Bank, we take pride in our customer service. Thank you for visiting us in Kirkland, hope to see you again soon and thank you for the review!

• S

  Sharon GL Mittelman
  5

  I love working with Umpqua Bank, and especially with Anya and Rustam. Great service and follow-up. They have helped me and many of my business partners. based on my personal experience I have referred 8 people so far and will continue to refer more people to Umpqua Bank and specifically to Kirkland branch.

  Response from the owner

  Hello Sharon, Thank you for your kind words and review! Thank you for visiting us in Kirkland, hope to see you again soon!

• m

  michael shoyhin
  5

  The entire Umpqua Bank team is extremely knowledgeable and caring. Every time I enter the bank they are ready to help me with whatever I need wether it’s a simple deposit or a loan application. I recommend them for all of your banking needs!

  Response from the owner

  Thanks for the review, Michael! We're glad to hear about your positive experience.

• E

  Elena Kettlewell
  5

  Umpqua Bank Kirkland Branch is very professional and friendly , always there to help and educate the customers to give the best advice . My husband and I have been their long term customers and highly recommend this bank Elena K

  Response from the owner

  Hello Hailey, Thank you for your kind words and review! Thank you for visiting us in Kirkland, hope to see you again soon!

• K

  Keith Cutter
  1

  They deducted over $100 from my account in January because they said they had a discrepancy with one of my cash deposits in December (over a month went by, then they decide to adjust my deposit randomly without my permission...), and then they deducted $70 from my account randomly on a Thursday on 02/11/2021 because they are bad at math and have accounting errors. I don’t know how they are allowed to just deduct money from my account randomly each month without my permission. This is the second time they have taken money out of my account without my permission, and both times told me I couldn’t dispute it as fraud since it was their bank that took my money...

• R

  Robert Gershberg
  5

  Convenient downtown Kirkland location, with very professional staff. Alla helped me with all of my business banking needs and kept me well informed every step of the way. Thank you for a job well done.

  Response from the owner

  Hello Robert, Thank you for your kind words and review! Thank you for visiting us in Kirkland, hope to see you again soon!

• D

  Dennis Lichtchouk
  5

  Excellent customer service and financial help. Ask for Alla at the Kirkland location! She is smart and resourceful!! Will take care of all your business banking needs.

  Response from the owner

  Thanks for the review, Dennis! We're glad to hear about your positive experience.

• L

  LINDA NICHOLS
  5

  I used to work at this branch and I still would be. Unfortunately Umpqua had to downsize in April and I was let go. These people and this branch in particular are the best crew. They work together flawlessly. If there was an opening at Umpqua I would move here 1700 miles away. Great bank to work for and it goes without saying to bank with.

• H

  Hakuna Mattata
  1

  Onsite manager Russ Plenkin is unprofessional, rude and was condescending towards my wife and I. You have lost a loyal account member - I hope the Umpqua corporate office in Portland can work on hiring competent and respectful staff. I have already escalated this incident to corporate.

  Response from the owner

  Hello, We’re very sorry to hear about the experience you had at our Kirkland store. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. We are truly sorry if you didn’t get the chance to experience that for yourself.

• S

  Sergio Reyes
  5

  Anya is great, she is very professional and customer oriented, her staff is very helpful and the branch looks very professional, I have my personal and business accounts and love the service. I have recommended her to my piers and friends.

  Response from the owner

  Hi Sergio Reyes At Umpqua Bank, we take pride in our customer service. We're glad you thought the anya was great! Thank you for visiting us in Kirkland, hope to see you again soon!