First Tech Federal Credit Union Sw Boones Ferry Rd, Wilsonville

First Tech Federal Credit Union Reviews

• E

  Evan A Frank
  1

  This Branch absolutely sucks.. Every time you go to this Branch the only thing they have to ask you is do you have an appointment.. Can't get the most simple basic thing done at the First Tech branch in wilsonville. They have absolutely no drive through and they have no tellers. You don't have an appointment don't even bother showing up. This branch is a total waste of time. Don't use it for any reason.

  Response from the owner

  Hi Evan, We are sorry that your experience hasn't been all that you expected. We do offer appointment preferred banking so that we can provide the best possible service to our members. Additionally, we belong to a network of Co-op branches that may have a drive up service nearby. Feel free to call our contact experience center or check them out at our website at https://www.firsttechfed.com/map. Thanks for your membership.

• N

  NJhuskey5185
  1

  worst banks i’ve ever worked with, customer support is non existent, they ask to make appointments and doesn’t follow up on them.

  Response from the owner

  NJhuskey5185, thank you for letting us know, and we apologize for the experience you had. Your feedback has been relayed to our team. Please email us your information at [email protected] if you would like us to take a closer look at what occurred and get back to you.

• T

  Tay
  5

  I recently went to this location to get a new debit card. I was greeted by name by one of the lovely gals at the counter. I worked with Natasha, whom was very please, knowledgeable and nice. She helped me get a better checking account. Also, she printed out all of the useful services and offers that they provide, which I had asked for. She was more than willing to fully answer all of my questions. I very much enjoy this branch and had never had an issue with them. Thanks Ladies!

  Response from the owner

  Hi Tay - I'm glad you have had such positive experiences at our Wilsonville location. We will make sure to pass along your kind words to Natasha and the team!

• T

  Troy Cox
  1

  I have enjoyed being a member of this credit union for ~20 years now. I have had nothing but a good experience until I opened a heloc. For some reason I get every other FirstTechFed email or notifications but each year when I am charged a $100 account fee for the heloc, I get sent to their collections because I am not notified and had no idea the money was due. In addition I was told as long as I did not close the account prior to two years there would be not charge to close the account. I am now having to pay $120 to close an account I have never used and paid an initiation cost and $100/year. I will be closing my accounts and leaving this bank.

  Response from the owner

  Troy, thank you for you feedback. The $100 annual fee is correctly reflected on your Heloc statement. The $128.00 fee is a required Reconveyence fee the county charges to remove our name from the deed when a loan is paid off. I hope this helps explain what has happened with your Heloc. If you’d like to learn more please email us at [email protected] with your contact information and we can pull up your account and connect with you. Thank you.

• K

  Kat Choate
  5

  I have always had good experiences here and gotten a wide variety of products from this branch. The staff have always been very helpful and friendly. Big shout out to Natasha for having the best customer service.

• S

  Shiloh Steinhebel
  1

  Went in to withdraw my tax refund. The teller notified me that First Tech does participate in shared banking through other credit unions, but this branch in Wilsonville does not. I was notified by the teller that the ATM does allow it. Really? I know for sure this ATM will take my debit card, are you serious? I went to this branch specifically because my credit union stated they do shared banking here. Just because the ATM takes my card doesn't mean you offer shared banking. What part of "shared banking" do you not understand? If you are going to offer it, make sure it's the full capacity.

• S

  Sam Garner
  1

  Not the most knowledgeable and direct staff. Shared Branching and ATMs provide different types of transactions with different timeframes, maximums and minimums. Instead of being up front right off the bat and let you know they cannot perform shared branching txn's, theyll just say the ATM does it for them. That's not correct information, ATM networks and shared branching aren't the same.

• J

  John Bartley
  1

  The telephone agent Bbana was nearly incomprehensible, and refused to connect me to a supervisor when requested. Requiring a next day appointment to make a deposit is also untenable.

  Response from the owner

  Hello John, I’m sorry to hear you didn’t have a great experience on the phone. If you would like to discuss that call or the appointment process further, please email us at [email protected] with your contact info so we can review your accounts and follow up with you. Thank you!

• m

  marcus reaves
  5

  The banker I sat with was very helpful and got me all set up with an account. Good service, and I'm looking forward to doing more business.

• R

  Richard Decker II
  5

  Great people and great service. Usually in and out in minutes. Lost my debit card and it was replaced onsite in less than 20 mins.