First Service Credit Union Park Ten Pl, Houston

First Service Credit Union Reviews

• L

  Luis Chavez
  5

  I was helped by Michelle Ryba. I absolutely recommend her to anyone. A 10 out of 10. Fast and timely replies back with any concerns an questions. Always kept me updated with any changes. She made my whole car loan process and purchase so smooth and simple with her professionalism and it closed out within 3-4 days. She is an excellent staff member to have on their company. i definitely will keep her in mind for future transactions. thank you!

  Response from the owner

  Hi Luis. Thanks for choosing First Service for your auto loan, and we're glad to hear it went so smoothly thanks to Michelle! She's pretty great like that!

• r

  ruby bautista
  5

  I obtained my vehicle loan at FSCU and my agent Michelle was such a delight. She went above and beyond to assist me with how to explain to the dealer I was getting funded by them. I was at work so her time efficiency was amazing. Wonderful service throughout the process!!! 👍👍

  Response from the owner

  Hi Ruby, thank you for the review! Michelle works hard to provide the best service possible to every member she meets. We are thrilled to hear how she helped you obtain your loan.

• C

  Connie B
  2

  I was very disappointed when I tired to apply for home refinancing. I got a call from a representative. She was courteous but unfortunately, I was occupied and unable to talk. I asked her to call me back at 4pm on 02/8 Tuesday but never got the call back. So I decided to call back and spoke to another representative. I wish they could pull the call and hear our conversation. I was told that escrow was not included. That alone being said was a deal breaker. Later that week celeste the rep who gave me that info called me back and said I misunderstood her. Well, Maybe she didn't explain herself well to be understood. I just told her "ok that's fine". By then to be honest I just didn't want to continue a conversation with her. I said thank you and that was it. Now, I will not say she was rude. She was courteous but maybe requires a little more training.

  Response from the owner

  Hi Connie, thank you for contacting us about refinancing your home, and we’re very sorry for the confusion when explaining the financing terms. We know that the mortgage process can be complicated, so we want to make sure that we explain it well from the beginning. Our Mortgage Operations Manager will be reaching out to you to hear more about what happened and see if there’s anything else we can do to help.

• A

  Adrian Bautista
  5

  I recently applied for a loan. Michelle Ryba was the representative who helped me with the application. She was pleasant and had a great attitude . Michelle YOU ARE A GEM. Your employers should be lucky to have you. Thank you! I will highly recommend you to everyone in need of a loan.

  Response from the owner

  Hi Adrian, thank you so much for the wonderful review. We are so glad you had a positive experience with First Service Credit Union, and we appreciate you sharing your positive experience with us and others.

• c

  carlos bautista
  5

  My wife and I were helped by Michelle at First Service Credit Union and she made the loan process a great experience. She was very efficient, knowledgeable and very courteous. Definitely a five start kind of service.

  Response from the owner

  Hi Carlos, thank you for the kind review. We take great pride in our member service and are thrilled to hear that you had a pleasant experience with Michelle.

• I

  I Go
  5

  Applied for an auto loan and was reached out by Blanca Ruiz with FSCU. She slam dunked it with helping me every step of the way and getting a great rate along with communicating with the dealer. I highly recommend her and FSCU - glad to be getting my loan from them.

  Response from the owner

  Hello, Thank you for your feedback! We always strive to provide exceptional customer service, and we’re so glad to hear about your positive experience working with Blanca on your auto loan. Thank you for choosing First Service, and we look forward to your continued membership.

• S

  Shannon
  1

  I was assisted by Suzanne via phone while filing a dispute, this was my second time dealing with her and I absolutely hated this experience more than the first time, she’s not friendly, helpful or professional , our interaction was more like an interrogation I can’t believe a member was treated so poorly while trying to resolve an issue that I had no control of, she’s condescending and rude, I wonder if she treats every member this way, we went back and forth basically arguing because I wanted to make a dispute about my money! Love FSCU as a financial institution absolutely hate having to deal with someone like her she’s a piece of work to say the least…

  Response from the owner

  Hi Shannon. Thank you for your review. We’re sorry to hear about your experience calling into our Contact Center, and we’d like to look more into this. Please email us at [email protected] with the best way to contact you, and we’ll be in touch.

• T

  Texas Pride
  1

  These guys deserve negative stars and should rename to Last Service Credit Union. I applied for a personal auto loan and I clearly explained to the lady that I have other vehicles which are tied to my business and could prove they’re being paid from my business account but they’re either too stupid or lazy and whichever one it is its unacceptable. Avoid this bank and go to a real one.

  Response from the owner

  Thank you for your review, and we’re sorry to hear about your experience applying for a loan with us. Our goal is always to provide a smooth and transparent loan application process, so we'd like to hear more about your experience and find out what happened. Please email us at [email protected] with the best contact method to reach you.

• C

  Cheryl H
  5

  I have never left a review before but I was so amazed by how Arieal and Celeste jumped through hoops to get me a pre approval so that I could make an offer on a house before end of day on Friday. I have not experienced this type of service from a CU in the past and I have been a member of 2 others. Service at its best.

  Response from the owner

  Hi Cheryl, Thank you for the five-star review! We know the home-buying process can be stressful, and we’re thrilled Arieal and Celeste took such good care of you and got you pre-approved in time to make your home offer. We appreciate you choosing First Service, and we look forward to your continued membership.

• J

  Jonathan
  5

  Michelle Ryba helped me with purchasing a new vehicle. From beginning to end she was there to answer questions and break down the car buying process and what to expect from dealers which help me prepare to deal with them. I recommend asking for her if you are looking to get a new car.

  Response from the owner

  Hi Jonathan, thank you so much for the kind words. The car buying process is a tough one, especially with the market the way it is at this time. We are so glad you had this call with Michelle, and we hope to continue to serve you for years to come!