Members Choice Credit Union - Katy Freeway Katy Fwy, Houston

Members Choice Credit Union - Katy Freeway Reviews

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  EzSnack Texas
  5

  There is no better bank to do business with in Katy. The office in 8951 South Fry Rd is way above expectations to every customer. Lauren, Calisha and Cheyanne are great! Fully focus on customer service. Great team with no comparison to other bank institutions. Definitively more than 5 stars!!!

  Response from the owner

  Thank you for your great review! We're so glad that you always receive exceptional service from our Seven Meadows team.

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  Elman Hajiyev
  1

  I got car loan here. All system is messed up. They charge me couple times on every monthly payment. Whenever I come here they don't even try to calm me. They don't care about customer service. Very BAD

• M

  Mr. Boris
  5

  I have been doing business with the credit union since 1980s. recently I got a loan and my loan officer provided me the extra ordinary service he was able to save me money with his expertise and provided me with top notch service. Kudos to Mr. Harry Satia. Thank you so much.

  Response from the owner

  Hi Mr.Boris we appreciate you for being a Loyal member for all these years and taking the time to share your experience with us. Harry is Amazing and we look forward to providing you with continued great experiences in the future.

• T

  Tawana Robinson
  5

  Received a warm welcome and top-notch, courteous service from Michael H. when opening my new accounts. He was very helpful, courteous, and he answered all of my questions and took the time to go over all of the policies with me. Job well done team! Very appreciative :) --T. Robinson

  Response from the owner

  We're so glad to hear that Michael provided you with a great experience! Thank you for being a valued member.

• H

  Head Of The Table
  1

  Man, times change. I remember when you were able to call and have someone instantly pick up the phone. Now, you have to navigate through 10 prompts, only to be put on hold for 10 minutes. And since when was it company policy to harass customers who walk in with sun glasses on? I've been a member for close to 10 years and up until now your idiotic security guards keep shaking me down to take off my glasses. Not going to happen. Oh yea, more bad reviews from me. Get a website that actually works. Once a week you guys are doing some kind of maintenance. I can't do my banking!!!!!!!!! Get with the times. I've had a website for over 10 years and it's NEVER been down. Update. Website is down again!!!!!!! You can count on their banking to be down at least once a week. And btw, their mobile banking is horrible. It takes 3-5 days to clear a check via their app.

  Response from the owner

  Hello, we would like to thank you for your patience while we worked through some technical issues as we grow. We hope that moving forward our new online and mobile banking app can make banking more convenient for you. As for removing your sun glasses and hats while visiting our branches, it is for your safety and not intended to harass anybody. The safety of our members while visiting our branches is a top priority for us. Thank you for being a member and we hope that we can improve your experiences moving forward.

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  tobe kolo
  5

  Harry Satia is the Best person to ever work with and the best customer service ever. I recommend him to all the customers. He make things work 100%. God bless him and the credit union. Customer service to the perfection.

  Response from the owner

  Thank you for your feedback and recommendation Tobe! It's great to hear that you received an outstanding customer service experience. Thank you for being a valued member.

• J

  Juan Garza
  5

  I was in there a few weeks ago on my lunch hour. I was greeted by Jesus Marrufo .Very helpful and respectful. Was able to make a deposit, get a money order and close one of my account I hardly use. Did all that on my lunch hour.(30 minutes) I also had a question about a loan for a house and he gave me information and who to speak to . Very great service. Thank you for great customer service ..

  Response from the owner

  Hi Juan, thank you for your feedback. We are glad that you were able to receive great customer service from Jesus! Thank you for being a valued member!

• E

  Emerald Lewis
  1

  This credit union is only interested in taking your money. Even when they were made aware of banking errors and incorrect fees they refused to make any changes. Going back to capital one. I’d rather bury my money in a hole, it’s probably safer there than at MCCU.

  Response from the owner

  Emerald, we're sorry to hear that we’ve fallen short of your expectations. If you’d like to share more details about your experience with us so that we can improve, please email [email protected] and mention that you are following up on a review you left on Google.

• A

  Amaury LM
  2

  Refuse their "CHOICE PAY" service! It is pretty much a scam that starts 30 days after opening an account, even if you set your parameters to forbid negative balance and lock your card when the account reaches zero. I opened my first US bank account at this Credit Union. I read my contract and asked about overdraft fees, I told them I have other bank accounts and will never need to go overdraft with them, consequently we agreed to lock my debit card if my balance reaches zero and to forbid negative balance (avoiding overdraft fees). One month after opening my account, MCCU unilaterally modified the lower limit from zero to negative 600 ! They sent me a letter saying this was available and it was a great offer and a privilege etc... I was not interested so I did not opt in. Actually it was not an offer to opt in but a notification and the changed was made without my approval! I ended up going overdraft, unaware that the limit was modified. They charged me several overdraft fees (28 dollars each) and refused to recognized that changing my lower without my approval was bad practice. I thought they were friendly and available, and they probably are nice people but now that I know how they change the settings of your account without your approval: I will never trust them again.

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  Adan Constante
  4

  I’m very pleased with the services provided by Mr Randy Longacre. He’s very thorough with excellent service and advice. I have financed my house with his assistance and are in the process of financing an investment property. I would highly recommend Mr. Longacre to any one who is looking finance or refinance. I’ve been with MCCU for 10 years now.

  Response from the owner

  Congratulations on your new home Adan! Thank you for your review and for being a longtime valued member!