First Interstate Bank W Francis Ave, Spokane

First Interstate Bank Reviews

• R

  Rune “Rune” Vatne-Williamson
  5

  I have been with them for over a year. They took care of me when homeless via not charging over draft fees and the monthly fee for checking. Though, not sure if they still do the monthly thing fee in general.

  Response from the owner

  Thank you for the kind review, Rune! We're so glad we're able to help you navigate a difficult situation.

• W

  William Zaugg
  5

  I wouldn't imagine banking anywhere else! Amazing staff! I gladly trust them with all my financial needs!!!

  Response from the owner

  Aww, thanks William! That means a lot to us :)

• V

  Valerie Ward
  1

  My boyfriend opened a business account at this branch and was told that there is a 24 hour hold on deposited chevks. Next check he was given 3 different reasons for th check not beimg funded. Inconsistent informatiom and poor customer service.

• J

  Jessica Messer
  1

  The staff at division is great. The bank itself is awful. I have banked with Inb forever never had problems with cashing checks now they want to put a hold on it. Very fee driven .I get charged for everything. They are using my money to make money but act like it should be my privledge to bank with them. I’m looking at other banks . Stcu looks like it has far fewer fees and seems more community oriented.

  Response from the owner

  Thank you, Jessica. We appreciate your feedback.

• B

  Bonnie Dennis
  1

  Since INB sold to First Interstate, who are fee driven brw, we are in the process of moving and closing our accounts. We really loved INB, customer service, and not fee driven. Today, I made three phone calls to speak with someone at this branch, and I only received a voicemail telling people to call back during business hours Monday thru Friday with times .I called at 10 this morning at three branches in Spokane. What the heck???

  Response from the owner

  Thank you for your feedback, Bonnie. We apologize for the voicemail mix up and any inconvenience it may have caused. We have fixed the issue and updated our messaging. If there is still something we can assist you with, please email [email protected] with the best contact number and the problem you're experiencing. We will have someone reach out to you directly.

• S

  SHAW PLUMBING SERVICES LLC
  5

  The people that work at this branch are great and always are very helpful when I walk in. The transition from INB to First Interstate has been seamless thanks to this branch. For a business owner this makes my life a little easier.

  Response from the owner

  Thank you, Hank! We appreciate your review and your business.

• C

  Cam Hiller
  1

  4 hours a day? 4 days per week? No check deposit on the ATM, and my phone app does not work. I understand the concern for the pandemic, but this is frustrating.

• D

  Dorothy Yeaw
  1

  Strung me out for 6 months for a construction loan. When I had finally had enough the loan officer said he was too busy and too stressed to finish my loan. I asked to speak to the bank manager who said I needed to start over because of the delay - which was totally their fault, I had all my documentation into them months previous. The loan officer told me he was too stressed out and too busy to finish my loan and he was taking a vacation. I will never step foot into this bank or recommend it to anyone!

• K

  Karlee Hope
  1

  I banked with INB for years and never had any issues! Since the day they switched to FIB I’ve had nothing but issues. Disappointed and sad to say I am now looking for a new bank.

  Response from the owner

  Thank you for your feedback, Karlee. We've shared your comments with the Spokane Market President.

• t

  trevor meek
  5

  My wife and I have had our business account at this location for just over a year now. Nothing but 5 star service and friendly employees every time you go by.

  Response from the owner

  Thank you so much for the kind review, Trevor!