First Harvest Credit Union Hurffville Rd, Deptford

First Harvest Credit Union Reviews

• C

  Charles Pence
  1

  Called this bank and they gave me information that I found out later wasn’t correct. Poor customer service the person that answered the phone had no customer service skills. Not wasting anymore time with them taking my business to USAA

  Response from the owner

  Charles, We apologize for not meeting your service expectations. We would like to discuss your call to learn how we could have improved your experience, and address your concerns. If you would reach out at your convenience, you may reach me at 856-232-9000 ext. 5060. Thank you, Sabrina White – Contact Center Leader

• R

  Robin Sanders
  1

  To bad that I couldn't leave it as a 0 star. I have had several accounts with this bank for many years. I realize that after they switch to first harvest,that I can no longer get on to my mobile app. I had no problems login in before they switched to a new name now all of a sudden when I login it comes up with an error message not allowing me to go further then the face page. If this isn't corrected. I have no other choice then to close all of my accounts and do business elsewhere.

  Response from the owner

  Robin, We apologize for the issues you are experiencing accessing our mobile app. We understand your frustrations, and would be happy to assist you with accessing your account. Please reach out at your earliest convenience, you may reach out to me directly at 856-232-9000 ext. 5060. Thank you, Sabrina White – Contact Center Leader

• H

  Hope Fitzgerald
  1

  My husband was deceased. On a day off, I presented at the bank with appropriate documentation to close out his accounts. There was NO ONE else in the bank. I was advised that I could not be helped because I didn't have an appointment. Never have I even been aware that any other bank even takes appointments, let alone REQUIRES them. She said she was sorry, but this service takes too long and she could not help me. I'm glad I already made the decision to consolidate my accounts elsewhere, but if I had been thinking about converting the accounts to my own, this would have solidified the decision not to do business at SJFCU anymore.

  Response from the owner

  Hope, First, please accept our condolences for the loss of your husband. We do not require appointments for most services. We did however move to an appointment scheduling system during the height of COVID for the protection of our members and staff. We do try and make appointments for individuals that have more complex services and this would not fall into that category. We apologize that we did not meet your service expectations and would like to discuss your experience with you and hopefully resolve any outstanding issues. I would be happy to assist you at your earliest convenience. You may reach me at 856-232-9000 ext. 3001. Thank you, Everett Scott – Deptford Branch Leader

• R

  Robert Kandetzke
  1

  Ease of doing business with this bank is the worst I've ever experienced! I wanted to set up automatic transfers into my savings with them. After numerous unsuccessful attempts to set it up on line, I went to their Nixon Drive, Mt. Laurel branch as listed on their website. Evidently this branch has closed as I drove around Nixon Drive and East Gate Shopping for 15 minutes and could not locate their branch. Called their 800 number and left several messages and never received a return call. At this point all I want to do is close out my savings account so I will not have to deal with the frustration.

  Response from the owner

  Robert, Thank you for your feedback. At South Jersey Federal Credit Union, we strive to set a high standard for our member experience, and we apologize for falling short of that standard. We are reviewing the information you provided, and would like to discuss your situation individually. A member of our team will reach out to you directly.

• S

  Steve Carpineta
  1

  I have been waiting almost 6 weeks for replacement debit card. Had to cancel first one after 4 weeks. Sent that replacement to Deptford branch. 15 days and counting. Poor and incompetent service. Should have sent FedEx to me. Held a business deposit 3 weeks without notifying me. Not happy. Luckily I still have second bank

  Response from the owner

  Steve, Thank you for your feedback. At South Jersey Federal Credit Union, we strive to set a high standard for our member experience, and we apologize for falling short of that standard. We have forwarded your message to our leadership team and will have someone reach out to you directly.

• g

  gabrielle S
  1

  Constantly reducing hours and days open, and the times they are open are inconvenient and i cant even stop to the bank without leaving work early

  Response from the owner

  Gabrielle, We apologize for not meeting your service expectations. We would like the opportunity to discuss your situation in detail and assist you in finding more ways to bank with us that may be more convenient. Please reach out to me at 856-232-9000 ext. 3051 at your earliest convenience. Thank you, David Storione – Deptford Branch Leader

• D

  Don Corporal
  1

  After 30 plus years have NEVER been treated so poorly. If I could give ZERO STARS I would. Hey Mr Hubbard hope you or someone reaches out and ask the most important question….. WHY !!!!!!

  Response from the owner

  Don, We apologize for not meeting your service expectations, and would like to take this as an opportunity to improve our member experience. Due to the nature of your situation, we are unable to discuss details in a public setting. I would like to discuss your concerns directly. Please reach out to me at 856-232-9000 ext. 5009 at your earliest convenience. Thank you, Erik Young – Regional Sales Leader

• R

  Red
  5

  I wanted to take a few moments here because I think it’s important to highlight excellence. (Especially in a time when unfortunately excellence seems to be the exception rather than the rule.) My faith in people and therefore the corporate world in general, has been restored after dealing with Deena at South Jersey Credit Union. Without going into detail, let me just say that there was a mixup conserving my loan application that could have easily been ignored; especially since I am not a particularly important nor well to do person. I’m just the opposite in fact. But because Deena was a rare executive who actually took the time to delve into the situation, find the misunderstanding and resolve the problem, I went forward with my loan. I left another completely adequate credit union to come here and I would highly recommend others do the same. Yes, they are busy and yes this results in longer wait times on hold etc than I have experienced other places, but I am guessing that’s because of the exceptional individual service they provide because they value each and every customer. Also, I’d like to mention Ranee who filed my application. She was extremely accurate and very patient with my many phone calls. And because she was willing to submit a unique type of loan on my behalf, this ultimately resulted in my positive experience with South Jersey Credit Union. I’d wanted to publicly thank them both because sometimes the little day to day things people do in the business world, have a big impact on people’s lives. This loan will enable me to breathe for the first time in a very long time.

  Response from the owner

  Thank you so much for your kind words and taking the time to provide us with a rating. We love serving our members as best as we can!

• Y

  Yareli Martinez
  1

  The customer service is the worst I’ve ever seen. Not even worth the headache of writing a review they are terrible

  Response from the owner

  Yareli, We apologize for not meeting your service expectations. We would like the opportunity to discuss your situation and address any concerns you may have. If you would reach out at your convenience, you may reach me at 856-232-9000 ext. 3051. Thank you, David Storione – Deptford Branch Leader

• D

  Debra Johnson
  1

  STAFF DOES NOT RETURN CALLS. I'M SO SORRY I GOT A LOAN WITH THIS CREDIT UNION! SOOOOO UN PROFESSIONAL! I FEEL I DON'T MATTER.

  Response from the owner

  Debra, Our goal is to always meet our members’ service expectations and we apologize if we have not met yours. We would welcome the opportunity to correct this short coming. I would be happy to assist you at your earliest convenience. You may reach me at 856-232-9000 ext. 5060. Thank you, Sabrina White – Contact Center Leader