Lou's Jewelry & Pawn S 69th St, Upper Darby

Lou's Jewelry & Pawn Reviews

• C

  Chase Gilyard
  1

  My experience was unpleasant, the guy I dealt with smelled like alcohol and it was 9:45am. He told me my stuff was to outdated but it doesn’t match the website saying they buy your stuff. I had a 4K blu Ray player and he said no it’s to old. However it’s still valued at $300. So i don’t know what he was talking about. From my first experience i probably wont go back. I say if you need to “try” and pawn something see if your luck is better the mine.

  Response from the owner

  Thank you for the feedback Chase and I am terribly sorry about your experience. We try very hard to provide our customers with a first rate experience but clearly missed the mark on this day. A staff meeting was held to address this incident and I can assure you it will not happen again. Thank you for your understanding and I hope you will give us another opportunity to earn your business. -Mr. Lou

• J

  John Hartsough
  1

  Every time I go in there it's not packed but busy. And I have to raise my voice to get attention from a employee! Then I get attitude then denied even though I have good equipment . Famous words always from these guys" I have a ton of them in the basement." I hate going in there it's never a good experience.

  Response from the owner

  Thank you for the feedback John and I am terribly sorry about your experience. While we are typically busy, we try very hard to see each customer as quickly and as attentive as possible. We try to buy everything that comes into the store, but simply cannot purchase items that we already have overstock. We are sorry for any inconvenience or misunderstandings during your time with us.

• v

  vincent damico
  1

  Happened to stop in the store on Jan. 9th. Had 2 items to sell and was insulted by the offer. Was told that $8.00 was the amount that would be paid. 1 item was a Bounty Hunter tracker iv metal detector and the other item was a pin pointer. Granted, these items were not new, used once, but that offer was way out of line. Was also told that these items don't sell, well, if they don't sell, why buy then!!

  Response from the owner

  We are sorry about your experience with us. We research items on Ebay and amazon for pricing and popularity. We try to buy everything that comes into the store, but simply cannot pay a high amount for any item that we can only sell for a very small or no profit.

• M

  M I
  1

  These guys are a joke. Came in with an authentic, collectible 1972 Fender Stratocaster and somehow ended up with some prick who knew nothing about what I had and after a few clicks on the old inter-web this guy came up with an offer below $1000. I picked up my things and walked out went to a reputable music shop and got $2400 on the spot. I won't mention the ass backward pricing they gave me for jewelry.

  Response from the owner

  Customer did bring in a 1972 Fender Strat. I researched the item on Ebay & showed him that this item has been selling at an average price of $1600. He claims he was offered $2300 and I advised him that, based on current resales on Ebay, I was only able to offer $1000. I then advised him to take the $2300 offer. We try to buy everything that comes into the store but simply cannot pay $2300 for an item that we can only sell for $1600. Apologies for any inconvenience.

• K

  Kim Sanders
  5

  My experience was wonderful I came in with a lot of unanswered questions a little unaware of what to do or how it works. There was a gentleman named Mike help me out tremendously very knowledgeable and I thank you guys for having him as apart of your team there thank you so much. I did walk away very satisfied.

  Response from the owner

  We appreciate your review and the kind words, Kim. We are pleased that Mike was able to assist you, thank you for your business!

• Z

  Zena Kay
  1

  Guitars and music gear there are completely overpriced.. Sometimes $100-150 over used value. They have decent stuff but they ask way too much. I would be surprised if they ever sold a guitar to anyone who knew anything about guitars. Don't show me an Epiphone Sheraton for $500 and tell me "it's a good deal that's cheap"... They go for $350 used.

• R

  Rob Williams
  5

  Always professional, courteous and expedient service. I love this place.

  Response from the owner

  Thank you for the 5 star review, Rob! We love customers like you!

• V

  Video King
  1

  Definitely ZERO stars for this establishment. Tried to cash my payroll check and was abruptly and rudely informed by red bearded man that since I did not sign the check in front of him I could not cash it. "Too much fraud going around." I was treated as if I were a criminal and not even given a courteous explanation as to why he could or would not cash my check. I will never patronize this establishment again!!!!

  Response from the owner

  We are terribly sorry you did not receive an adequate explanation regarding your signed payroll check. Our store is very busy so, in an effort to service all of our customers in a timely fashion, we occasionally are too abrupt. We wanted to take this opportunity to explain the situation to you thoroughly. In the last 2 years, there has been an increase in fraudulent checks being cashed due to banks offering online deposits. We have lost thousands of dollars due to this scam with no recourse. After discussing this situation with our bank, we were told our ONLY protection was to physically watch all of our customers sign their own paychecks. In NO way are we suggesting you were attempting to cash a fraudulent check. However, in an effort to protect our business, we have to follow the guidelines our bank has provided. We recognize the inconvenience this causes but simply do not have a better solution. We hope you will accept our sincerest apology and thank you for your understanding.

• J

  John Ross
  5

  I pawned a video camera there I didn't get much and it was quick and painless at least and so was the pick up of said item.

  Response from the owner

  We appreciate your 5 star review.

• A

  Anthony Kowalko
  1

  I've went there multiple times with power tools to sell. They go onto eBay, use the filters to check for the lowest price the item you bring was sold for and tell you they can only give you so much, because of that price they find. Does that make any sense? They will most likely sell the item you sell to them in their store for about 30% off the retail price. I was offered 10 dollars for a Ryobi drill with battery and charger in good condition that was not even a year old , because they use those filters and find someone who sold it for whatever low price on ebay for. This is such a rip off tactic to decide an offer price to their customers looking to sell something. Had another kit with a drill, circular saw and flashlight, was offered 15 dollars because of that rip off ebay search. I don't reccomend selling anything here, they will try to pay you nothing for something they will make much more for. I know they aren't going to sell it in their store for that price they find with their rip off price search tactics, I've seen my items being sold for alot more than what was offered to me by them in their store. I feel disrespected. Make this pawn shop your last option. Why else do you see that they have the lowest review rating out of all the pawnshops close by?

  Response from the owner

  We are sorry about your experience with us. We do in fact research items on Ebay and amazon for pricing and popularity. We use the lowest price filters because that is the lowest price of our competition (other sellers). We try to buy everything that comes into the store, but simply cannot pay a high amount for any item that we can only sell for a very small or no profit once the competition is also factored in. We are sorry for any inconvenience.