First Bank Olive Blvd, Creve Coeur

First Bank Reviews

• T

  Thomas Nold
  5

  To be honest I wish I never switched banks from here to US Bank who has done nothing but screw over my money. I’ve had fraud in the past and have been helped without hesitation to figure out the main issue. Instead I’d US Bank closing my accounts totally without helping me figure out what is going on, I get personalized care every time I enter the building. I will never switch banks again unless I move cross the country.

• H

  Hannah Sprengel
  1

  Terrible bank. Apparently on 7/1 my debit card was involved in a security breach and permanently suspended as a result. Absolutely nobody reached out to me thus I found out while in the grocery store attempting to buy medication for my sick kid. Called the bank, sat on hold for an hour only to be told that my card was shut down and could never be used again. Had to ask them to send me a new one because apparently they hadn’t done that either. Management failed to call me to discuss this as promised. Terrible customer service. THIS SHOULD NOT HAPPEN. I will be switching banks.

• L

  Linda Kottler
  4

  Except for paying for safety deposit boxes, which can not be done through the customer service center, my experiences have most all been good. To get a branch employee on the phone is difficult so i can not even find out if i can pay with a card over the phone. Annoying.

• S

  Sylvia Lord
  1

  Finance department is badly managed. Losing important papers that were mailed to them. Dispersing moneys by mail and 3 weeks later still have not received.

  Response from the owner

  Hi, Sylvia. Thank you for taking the time to submit your concern. We are sorry that you did not have a great experience. Your feedback has been sent to the manager to review and address. We appreciate your business.

• J

  John Michaels
  3

  Love the bank only giving 3 stars because of the atm. I go to the atm for speed and if I have to talk to someone during business hours it takes at least twice as long, might as well go inside.

  Response from the owner

  Thank you for your feedback, Mr. Michaels. We always strive to provide fast, timely service and apologize this was not your experience. We value your business and appreciate you voicing your concern.

• A

  Al Fargnoli
  1

  The Pros: they have branches in most Dierbergs and they haven't stolen my money yet. The Cons: they won't deposit the check from my insurance company. I have more on deposit than the check is worth. They want me to sign the checks over to them so they can decide when to pay the contractor who has begun work on my house. Don't use First Bank! Especially, don't get a mortgage from them.

• s

  samantha ferren
  5

  Every time I come and get Casey the banker it’s always a great experience she’s very well spoken & kind.

  Response from the owner

  Thank you for your kind note about Casey's service. Our clients are our most valuable asset and we appreciate you taking the time to provide your feedback.

• P

  Pam Gehbauer
  1

  I will be calling tomorrow to give you a chance. My parents banked here for sixty years. But I have had no good experiences at all! Honestly there is no one there who seems to know anything!

  Response from the owner

  Ms. Gehbauer- I am sorry to hear that you have not had a positive experience with First Bank. I am confident that we can assist you with your inquiries. A member of our management team will reach out to you soon. Thank you for your time and patience.

• M

  Michael Donini
  1

  Everytime I come to this branch, I think about closing my account. My main branch is far much better than this in all aspects...... 😔

  Response from the owner

  Hi, Michael I am sorry that you have not had a positive experience with a First Bank location. We would like the opportunity to address your concerns. A member of the bank will reach out to you soon. We appreciate your time.

• M

  MommaP BigPoppaRay
  1

  I have never been in this branch but I see it driving and you folks need to change out your flags they are stained ripped and very sad please spend the few dollars we know you have and respect your state and country.

  Response from the owner

  Hello, thank you for your feedback. The flags have been replaced with new ones.