Fifth Third Bank & ATM S Weber Rd, Romeoville

Fifth Third Bank & ATM Reviews

• K

  Karl Olsen
  2

  All these bad reviews! Is that why there was an incident today? BTW this is a bank, not a police station. Don't go to the bank and request the police.

  Response from the owner

  I noticed you left us a two star review, Karl. We'd love to find out a bit more about how we can improve your experience in the future. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• I

  I A
  1

  Absolutely Terrible customer service! I had to leave after waiting 45 minutes. Very unprofessional the teller was not very helpful and after waiting 45 minutes for the personnel banker/ manager to cancel a simple money order. I was completely ignored by the personal banker/manger. She went on to help another customer that arrived after us knowing full well what we were waiting on and continued to ask the teller what I was waiting on. Not sure training can fix this problem! Looking to change banks!

  Response from the owner

  Hi there, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• M

  Madeli Vazquez
  1

  We have been banking for about 15 yrs with this bank. Started our Refinance and they just ignored our paperwork for about over 3 months. We were totally being ignored and the mortgage officer always had same excuses and felt as if though he must have placed our paperwork in the trash can. Anyway we kept insisting sending emails , calling him to check updates since he had no curtesy of keeping us updated. We are now so ready to find another bank and stop banking here! It’s time to move on!!

  Response from the owner

  Hi Madeli, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• L

  LILY HERRERA
  1

  She ruined my evening with her ignorance. I was assisted by the manager who has been transferred from the Homer Glen location. I was interested in learning more about the new momentum checking account and really wish I hadn’t wasted my afternoon doing so. She would speak over me and would not listen to my questions or concerns. Someone please speak to her as she mentioned she has over 10 plus years working for Fifth Third. It’s none of her business why I withdrawal “my money” from my account. I felt harassed and unwelcome. She was the manager so I had no one else I could potentially speak to at that moment about the situation. All my last experiences at this location have been pleasant. I normally bank at the Lockort location. I’d give it a zero star if I could.

  Response from the owner

  Lily, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• J

  Joyce Davis
  1

  I considered myself a valued customer at 5/3 bank, but not anymore. I am planning to close my account. I came into this bank on December 20 to cash the bonus check that I got from my job so that I could go Christmas shopping to buy gifts. I was told by the bank manager that the check could not be cashed because it did not look like other checks from my company. I was surprised and didn't understand why. The check looks exactly like all checks from my company which has been in business for over 50 years. Also, I have more than enough money in my account to cover the check, so it didn't make sense. I was embarrassed, because there were other people in line behind me. I told the bank manager, no problem, I will go to my other bank, and they will cash it. My other bank cashed it with no problem. 5/3 Bank has just lost my business.

  Response from the owner

  Joyce, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• W

  William Kibler
  1

  My son opened up a new checking account .was going to get $250. And then $350 for keeping 10000 plus a work direct deposit which he never received.

  Response from the owner

  Hi William, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• C

  Coralys Lara
  1

  They steal your License!!! Don't go to this bank!

  Response from the owner

  We're concerned about your message and would like to understand what happened. Please call our social team at (877) 833-9973 to discuss. Thanks.

• K

  Kyle S.
  1

  5th 3rd is worse than the worst bank in history: TCF They should change their slogan to "making banking painful"

• J

  Jesus Feliciano
  1

  Refuse to give me service unless I come in. Never had a problem with there drive thru. Would not go back most likely changing banks.

  Response from the owner

  Hey Jesus, I'm so sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss. Thank you for your business.

• P

  Pruska Lucani
  1

  They are so so slow, if you are coming here be prepared to wait, and the worst of all there is no people inside, just three of us, but still 25+ min waiting and still counting....

  Response from the owner

  Pruska - We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.