NuMark Credit Union Caton Farm Rd, Crest Hill

NuMark Credit Union Reviews

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  vice apostolovski
  5

  Came in this morning with my son to deposit his first paycheck and to get a debt card. This was such a huge deal for him. I want to say thank to your head bank teller for taking the time to explain everything to him. She really went above and beyond with him! Thank you for the great service!

  Response from the owner

  Thank you Vice for your kind 5 star review. We are happy that we could provide you and your son with exceptional service. Please let us know if there is anything else we can do to assist you. Thank you for being a part of our NuMark Credit Union family.

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  Mike Serdar
  5

  Susan was the absolute best to work with. She made the entire process of my refinance a breeze and was there to answer every single question. I cannot say enough positive things. If you want to feel like a person instead of a number choose NuMark and choose Susan!

  Response from the owner

  Thank you for your kind review. We are so happy you shared your experience with us. Please let us know if there is anything else we can do to assist you. Thank you for being a part of our NuMark Credit Union family.

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  Lisa Eklove
  1

  Wanted to switch credit unions and tried to reach branch with questions. Received call back from rude individual at a call center who wanted personal information from me and refused to get me to Crest Hill. Way to loose a customer before they even have to chance to become a customer.

  Response from the owner

  Thank you Lisa for reaching out to us. We apologize that we have fallen short of our service expectations. Our top priority is to provide exceptional service and we would like the opportunity to make this right. Your feedback has been shared with a manager and they will be reaching out to you directly.

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  Jim Nicklas
  1

  So I went to Numark Credit Union today open open a small business account. Unfortunately I was unable to do so. I currently have a temporary driver’s license due to my last getting destroyed. I was told I need either a drivers license, passport, or a state I’d to go with my SS card. The temp license won’t pass an audit. I ask if my veterans Is will work and I am told no. My new license will not arrive for about 14 days and to apply for any of the other items they require will take longer. I have plenty of item to identify who I am which all have photos, but that in not good enough. So, I either wait two to get my business rolling or I take my business to another institution. I have recently moved to the area and it was suggested to me that Numark was a good Credit Union. I have three accounts at Illiana Financial Credit Union, although it is farther away, I am sure they won’t turn down new business. SMH!!!

  Response from the owner

  Thank you for submitting your feedback. We are sad that we were unable to assist you today. Protecting our members and our credit union is critically important to us. When new accounts are opened, there are federal regulations that all financial institutions must follow. Once you receive your new ID, we would be happy to talk with you about opening a business account.

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  Sean Sullivan
  1

  Numark was nice enough to give me a loan for a truck.... Had I have known if I was late on a payment I would be harassed my cosigner would be harassed they've been calling places neither of us have worked at in 10 years all for 700 dollars when my payment is 500 almost so I was a little over a month behind due to personal reasons and I get letters calls everyday. So I already know I'm broke and feel bad but on top of that they got a call and make me feel bad. I have never not paid even if it's a 100 bucks I give them something. long story short I'll never get another loan through these people as long as I live!

  Response from the owner

  We are sorry to hear that you are having a difficult time. We understand that things can get difficult, and that is why we reach out and work so closely with our members to help in any way that we can. The most important thing is to return our calls and talk with us.

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  Rosemarie Tatar
  5

  Tina and Martha were so amazing! They helped me with everything I needed and also took the time to show me how to update my account password. Thank you so much ladies! Tina has my vote for Mayor of Crest Hill!

  Response from the owner

  Thank you for your kind review. We are happy that we could provide you with exceptional service. Please let us know if there is anything else we can do to assist you. Thank you for being a part of our NuMark Credit Union family.

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  Lisa Tadej
  1

  So disappointed. I was given a loan thru them via the dealership I purchased my "lemon" of a truck from. Anyways, I liked them at first, even opened up a checking and savings account and was going to transfer everything over from Chase. Glad I didn't. Took forever for my debit cards, online banking was a joke. I called and went in no less than 8 times trying to get help to get it working, to no avail. I ended up closing my personal checking and savings and just kept the loan account open. They aren't exactly close, so times when I need to pay in person (either because of where payday falls or because I just spaced) I have to travel because, yes you do offer check by phone...at an $11 fee, and I refuse to pay it. The drive up wait time is exhausting. It takes FOREVER. Even with no one in line. The final straw was finding out that they will not let you refinance your vehicle loan if you already have a loan with them. I guess years of on time never late or missed a payment is not to be rewarded with a possible lower interest rate? Ok, point taken. I am already looking at other options. I thought a credit union was to be more personal and helpful for it's local customers. Not so much Numark, not so much. Sad. I can only give 1 star because of the employees. They have always been nice and friendly. I do appreciate that.

  Response from the owner

  Hi Lisa, We are so sorry that your experience was unsatisfactory. We strive to treat everyone like family! We are confident that we can help. We have many options to make loan payments easy, including access to 5,200 Shared Branching locations. As an alternative to refinancing, we are proud to offer a Credit Score Enhancement program for our members who have improved their score over a period of time. Borrowers must meet certain criteria in order to qualify. We will continue to strive to exceed the expectations of all of our members. ~NuMark Team

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  RJ Toth
  4

  Been with NuMark for a little under a year now and honestly it's not bad. Location is weird, but the building is very clean and welcoming. Customer service has always been great when I go in there. They don't take electronic withdraws or deposits, but it's easy and quick to go in a fill out a slip.

  Response from the owner

  Hi RJ. We are glad to see that you are pleased with your service with us. We do offer Remote Check Deposit with our Mobile Banking. If you would like more information, please give us a call at 815-729-3211. We would be happy to assist you.

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  conrad ochotorena
  1

  Horrible bank never go, if you have a shared credit union they will not help you, first day I went in to withdraw money and they said I couldn’t because my bank doesn’t connect with theirs second day I go In I magically am allowed to fill out a withdrawal sheet for separate credit union but can’t get money because the address that I gave them wasn’t “right” I know the address to my own account. The tellers are lazy and don’t do their jobs and in my opinion should be fired.

  Response from the owner

  Hi Conrad. We are sorry to hear that you had a poor shared branching experience with us. Sometimes the shared branching transactions are tricky because the credit union name given to us does not come up in the system. On rare occasions the system might be down, but more than likely the name in the system isn't what was given to us. When that happens we ask for addition information like the routing number in order to be sure that the correct financial institution is being accessed. As far as the address given to us, that also has to match what is in the system. To prevent fraud, the shared branching network has a strict set of operating rules that must be followed to ensure we are all working together to protect each other’s members from fraud. Through shared branching we can only see what the other Credit Union presents to us, and unfortunately, if that information doesn’t match we do need to refer the visiting member to his/her home credit union. We understand that this can be inconvenient but it is so very important that we protect everyone from fraud and also make sure that all transactions are being made correctly.

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  Tina Hildebrand
  5

  We refinanced our home with Numark Credit Union and worked with Miranda Castillo as our mortgage processor. Since we were out of state, she was awesome to work with - she answered emails and calls right away and helped explain the entire process to us in regards to our options for the loan itself, interest rate, and closing costs. I highly recommend requesting her for the loan process since she is knowledgeable, friendly, and can explain things in the most simplest of terms for non-mortgage folks!

  Response from the owner

  Thank you for your review, Tina. We are focused on helping all of our members through the mortgage process by answering all of their questions and assisting them through the entire loan process. We are pleased to see that you enjoyed our service. Let us know if there is anything else that we can do to assist you. Thank you for being a part of the NuMark Credit Union family.