FAIRWINDS Credit Union Arnold Palmer Dr, Orlando

FAIRWINDS Credit Union Reviews

• L

  Lori Saez
  5

  I was referred from my son and I am Very Happy and Excited.I Love there workers ,Great Customer Service, Great Deals,Outstanding Benefits.Its a Must .I Highly recommend Anyone to come.No Filter No Lies.Come see for yourself.You won't be disappointed. 🤗💯🤝.Thank you Joseph I Appreciate your Excellency.

  Response from the owner

  Thank you, Lori! We're proud to be your financial partner and look forward to helping you reach your goals.

• M

  Maria C. Mascaro
  5

  Of all the financial institutions I have dealt with all my life, this is by far the best, and staying a customer for life!! Staff is friendly, professional and willing to help with any questions. Clean, ample waiting area.

• J

  Jerry Walker
  1

  STAY FAR FAR AWAY!! Banking with this Credit union has been the most difficult and disheartening experience I've ever had in life as a customer. I have never felt so unappreciated in my life as a customer, and a hard working man. I don't feel like I have any value at all. I have gotten so much misinformation and poor customer service, it is almost depressing to even think about having a concen or issue becusse I know it will be a horrific process. The employees are rude at this branch and even more so calling customer service calling for assistance is like playing Russian roulette, hoping to get a rep who is knowledgeable and consistent in their efforts. I've had an issue, because I could not access my online banking, (Which is a horrible porcess in itself) . I talked to 5 different reps and they all gave up on my issue and said they would have someone call me (evry single one of them. , not exaggerating) on the 6th rep, the issue was solved immediately. The other reps were too incompetent to see that the information was assigned to the wrong category (Sparing the details) Currently I am STILL WAITING almost a week now, for a credit to be applied for a fraudulent issue on my account. I haven't heard anything back. It's so frustrating and depressing to know these type of people are handling my hard earned money. I'm very disappointed in this Union and I cant wait to close my account. P.S. If I could give this 0 stars I would not even give that the 1 star is for the amazing young lady who helped me with my issue after hours of calling and stressing, just to see how much money is in my accounts

• J

  Jeremy Casterline
  5

  I wanted to deposit a ton of coin rolls into my account and the person who helped me (I believe her name was Bibi!) was very friendly and helpful. I appreciate the customer service I got here!

• S

  Set Sail Cruising
  1

  If I could give negative stars that would still be too much. This branch, and this "credit union" are a absolute nightmare! Banked with them for years only to be charged hidden fees and given the run around by 3! yes 3 "managers" no one could explain why money was being withdrawn from my accounts! what a complete scam. avoid at all costs, because otherwise it will cost you!

• J

  Josiah Bear
  1

  Lobby closed. Taking forever to service people. This is ridiculous. Open the lobby. There are 20 cars waiting in line. This bank is really slow.

  Response from the owner

  Hello Josiah, Our crewmembers are able to provide full-service through the drive-thru. So in order to continue to serve our members when there are staffing issues, we close the lobby and operate through the drive-thru. We appreciate your understanding and thank you for your feedback.

• R

  Ruth Santiago
  1

  At this particular branch, the costumer service its horrible. No one smiles and they talk to you with an attitude like if you if are bothering them.I am in the process of closing my accounts with them.I rather go were I feel welcome and appreciated.

• J

  Josh Sledge III J Sledge III
  5

  Every time I go to Fairwinds Credit Union, the Staff is Always very accommodating, professional, friendly, courteous, and pleasant. Ariel, Jennifer, Bibi, and other staff members are the Best. I followed them from Pine Hills to Metro West.

• A

  Anghel Marty
  5

  The branch manager, Jennifer, provided EXCELLENT customer service. Extremely helpful and friendly. The teller, Matthew, was also extremely helpful as well. Best FAIRWINDS I've been to thus far.

• S

  Sylvia Torres
  1

  HORRIBLE experience overall. They do not go by there mission of "people helping people" The person in the collections department Rick talks down to you, belittles you, talks over you, condescending, laughs at you. My car was stolen and they have made this process extremely difficult for me. I hope anyone in the future who has a car loan with FW does not have to experience such horrible service.