Eagle Pawn & Jewelry W Battlefield Rd, Springfield

Eagle Pawn & Jewelry Reviews

• N

  Nicholas German
  1

  Always had a bad experience when ffl transferring. Tried multiple time. They straight up stole a 100$ pair of vintage scope rings. Tried telling me that was all the shipper included. Called the place shipping the item. Rings was included. When confronted about them taking my rings they came up with excuses for losing them and they ordered me a new pair. A new pair of 20$ rings. What happened what dude seen a quick buck and pocketed my rings when they came in knowing their value. Will never use them again. Was already not going to use them again because they are shady and I definitely won’t be now that they stole from me. Never have I asked for anyone to do anything for me. Iv abided by all laws. I know all steps and procedures for purchasing and owning a firearms. I also have no trouble following them laws.. my first firearm was a disaster. Someone said they had to take my gun apart to check a serial number when you could clearly see the numbers where on the other side. Some one took it apart and played with it and put t back together wrong actually. It was insane to get apart because some one put the bolt spring in backwards. Also These rings are for a m77 the package you gave me clearly states m77. not the fire arm that I own. They do not even make rings for my firearm anymore. My rings where from 1991. 27 years old. You can’t replace the significance of that and anymore if you look up factory rings on gun broker for my rifle they go for 100$. I was wronged. I’ve bought plenty of guns from other company’s an have much more pleasant experience. The ffl is 10$ for a reason I guess folks.

  Response from the owner

  I'm sorry you did not have a positive experience with us. As I explained to you, we did misplace the scope rings that came in with you firearm, and I apologized once I knew that it was our mistake. We do about 2,500 gun transfers per year, and this is the first time that we have lost an item and not been able to find it. I did everything that I could, which was to order you a pair of brand new factory Ruger rings as a replacement. They are the exact same rings that were with your firearm, which retail for $56.99. Yes, we made a mistake and I'm sorry. As for your previous problem with our transfer service, I'm sorry that you aren't happy that we strictly follow federal laws when it comes to firearms and background checks. You expected us to break an ATF rule regarding proper procedures with background checks, and that I will not do for anyone.

• s

  stephen Tripicchio
  1

  The people here have a serious attitude problem and need to learn alittle something about customer service what kind of circus are you running to treat your customers like this

  Response from the owner

  Please reach out to me and let me know what happened. Thank you John 417-823-3984

• J

  James Edwards
  5

  Do business with this store quite often. Knowledgeable staff. Good prices on the items. Sometimes they might even deal on a price here and there... can't complain about that. Very happy when dealing there.

  Response from the owner

  Thank you for supporting us. We really appreciate your business.

• T

  Terrance Horinek
  1

  Went there to pawn a month old Hitachi screw gun (79.98 at Lowe's), a 169.99 Porter Cable belt sander, and a 29.99 Porter Cable grinder. $270.00 in retail value and the best they could do is $55.00 screw them next time I walk in their store I will pay no more then 20% of retail value.

  Response from the owner

  We loan approximately half of what items will bring pre-owned based on condition. Some items such as power tools bring significantly less pre-owned than what they cost new. I'm sorry that the amount we could loan on your items wasn't what you were expecting or hoping for.

• L

  Lisa Blackmon
  5

  I bought a gun from them. They shipped to me for free. They forgot to send the case but they are shipping it to me too. They apologized several times for not sending it with the gun. I was impressed with their honesty and work ethic. I would definitely do more business with them.

• S

  SonofLiberty1990
  5

  Free FFL transfers and a diverse inventory of goods makes this one of top gun shops in town to deal with. I've dealt with John, Cory, and Dave back when they were at Loftis and they are top notch in customer service. Ignore the haters, and check it out for yourself.

  Response from the owner

  Thank you for coming in and supporting a local business! We appreciate it.

• T

  The Aardvark
  5

  I bought a cordless drill combo pack from these guys and couldn't get the charger batteries to work. I panicked and took it back the next day ,asked for my money back. They didn't bat an eye- I had my cash in moments and was on my way, only to find I left my Bluetooth in with all the drill stuff bag!!!!!! I called the following Monday and these champs knew about it and set it aside with my name on it. One thing is for sure , you can trust these guys 1346% I will definitely use them again.

  Response from the owner

  Thank you for coming in and supporting a local business! We appreciate it.

• E

  Eric Summerville
  5

  Eagle Pawn has changed the way you look at pawn shops. Corey Loftis' business model of a clean and professional atmosphere reaches new levels of customer service. You can tell by entering their doors that they have more to offer than other places and the knowledge of their staff is really polite and encouraging.

• B

  Bob Parmley
  1

  Went there to purchase a pistol they had advertised online. When we got there, we were informed they were out of stock, and had sold out last night. When i asked the guy why he still had it posted online, the answer was a salty "you know we just opened 10 minutes ago".... Rude. And unacceptable. If you sold out last night, pull the advertisement right then. As a result of the failure to do this we wasted a trip from ozark to west battlefield, an hour to drive there & back. To be greeted by a unprofessional and rude man. FAIL!!!!!!!!

  Response from the owner

  I apologized for the mix up and tried explaining that the last one we had in stock had sold after we had closed the previous night, and thus had not been removed until the next morning. I was met with anger and hostility. You can't be rude and disrespectful and expect to be met with kindness.

• J

  Jesse Stjohn
  1

  Well I went into this pawn shop to pawn some tools untill payday. Which I have the receipt to these items. I just wanted to borrow a few dollars like I said. Well without my consent or knowledge they did a background check. I have a few things in my past I am trying to get past. Well becouse of this they said no. I felt so embarrassed. That is sooo wrong of them . Thanks alot for making me feel like you can't change . I have though and this is just a bump in the road. Also on another review he says he trys to give 50 percent of retail. Such bull they TOLD me today they can only afford to pay 25 percent of retail . So which is it really. Businesses are suppose to give it straight to ya, at least good businesses.

  Response from the owner

  We used public data to determine that we did not want to make you a collateral loan. I do believe people can change as well, but we must use caution when making loans. The percentage of what we loan can vary from item to item. The percentage can also change based on inventory needs and economic trends. We wish you the best.