Acura of Springfield S Campbell Ave, Springfield

Acura of Springfield Reviews

• M

  Michael Oberstar
  1

  Oh how I wish I could leave a no star review for this place. Today I went in with hopes of taking part in the 10 cent down program. After 3 hours of bad customer service we finally left without a vehicle. Pushy sales people who after you don't qualify for this program then could care less if they wanted us to be their customer or not! I would never recommend this place for a car, new or used! I went down the road to Reliable Chevy and walked out with a beautiful car that I can call my own!!! Reliable Chevy is the way to go!

  Response from the owner

  Michael, I do apologize about your experience. I would be glad to talk further with you. You can reach me at 417-883-1550. Thanks, Lucas

• J

  Jinkster
  5

  This was my second car buying experience. The first one was down right bad and I went into Acura of Springfield with very low expectations. The wife and I have mild credit and didn't expect to be approved for anything or even have time spent on us after the initial walk through with a sales person, as we have at several other dealerships in town. Brooke Harvill met with us that day and walked us through some great vehicle options and had pretty good knowledge of what she was showing us. There was no pressure to try and sell us, but she did try hard to get us approved and taken care of and get us in a car we would like. I was surprised when Brooke told us that there were some option we could look at as her financing department approved us for. So $500 down my wife and I walked away with a very nice car, with warranty and the price range we were looking for. Needless to say I spent the whole day being negative and saying no way they would accept us, but in the end Brooke and Tara Getman and their team got us approved and driving off the lot that day. I will recommend everyone to show up to this lot even if you think you can't. Worse thing they can't accept you at that time, but they will try very hard to get you into something affordable and nice.

  Response from the owner

  We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

• T

  Timberlie Wright
  5

  I have to say, I was skeptical on getting a car from a dealership. However being in desperate need after just flipping my mini cooper the night before, I went in without high hopes.... my credit isn't the best and I though it was a for sure no on the car. I wound up walking away with a 2016 Cruze, affordable payments, and a sence of hope that things will be ok. The sales and finance team did everything in their power to make this happen for me and for that I am so grateful. Thank you so much.

• D

  Darin Lee
  1

  Watch out for bait and switch. The vehicle I was told I had been pre-approved for wasnt even on the lot. I am glad the attorney general takes this as serious as I do. Shame shame shame

  Response from the owner

  Darin, we apologize for the inconvenience. It seems there was a technical issue with the website which effected the inventory. We'd love the opportunity to make things right. Please reach out to our General Manager, Lucas Hart. Lucas Hart [email protected]

• V

  Valley Bernhardt
  3

  Ask for Lilly if you need a new vehicle! Edit note: 3 stars reflect several title and communication issues, outside of that I was very pleased with my vehicle and Lilly as an ally.

  Response from the owner

  Valley, thank you for your feedback. I'm happy to hear that Lilly was helpful. Please reach out to me directly if you ever need anything going forward. Lucas Hart [email protected]

• J

  Jason Harlow
  1

  Even if you buy a car from here, they charge you for a diagnostic. And don't plan on the dime down if they can get you a loan. Even if it makes your payments unaffordable.....!

  Response from the owner

  Jason, I apologize and would like to try and help. You can reach me at 417-883-1550. Thanks, Lucas

• c

  cassidy Barnard
  5

  We went in yesterday to look for a new car for myself! I desperately needed something reliable! Chip was our sales man! And he was amazing! Not pushy at all like you get at some car lots! He wanted to make sure we got into something we would love! We ended up with a 2017 GMC Acadia! And I love it! Thanks Chip for the amazing customer service!

  Response from the owner

  Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

• R

  Robert Griffin
  5

  Fantastic service on sales and for servicing the vehicle afterwards. Their staff is not only helpful but go out of their way to make you feel like part of the process instead of just another customer. The service department is top notch. Knowledgeable and fast. The waiting area while your vehicle is serviced is accommodating and pleasant. They even have a staffed concession area for snacks and coffee. The dealers here did all they could and more to get me in a vehicle not once but twice and at a good finance rate. Couldn't recommend more.

  Response from the owner

  We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

• b

  brandon finkelstein
  1

  Completely unprofessional. The dime down offer is a scheme. The credit amnesty is a ploy to get you in their doors and then they hit you with the classic used car salesman pitch. They tried to get us in a Cadillac SUV that had been in a major accident, then almost put us in an MDX with oil and transmission leaks, and gave us the ring around on everything else. I would recommend everyone to take their business elsewhere. They will lie to you and tell you what you want to hear but it will be a waste of time and money. Tanner Stephens is a puppet, Leon doesn't know how to look you in the eye, and Ken has no idea about cars. You never get a straight answer out of anyone. We will take our money and business elsewhere.

  Response from the owner

  Brandon, I apologize about your purchase experience. I would greatly like to correct this. Please give me a call at 417-883-1550, so that we can help make things right. Thanks, Lucas

• D

  Dylan Combs
  5

  Worked with Alex today and he was the best completely understanding and answered all questions that I had and boy was there a bunch

  Response from the owner

  Glad Alex was able to help. Thanks, Dylan!