BluCurrent W Sunset St, Springfield

BluCurrent Reviews

• H

  Heidi Marquith-Lyons
  5

  I recently refinanced my home mortgage through BluCurrent and deAnna was so helpful. The process was so easy and they helped me save a lot. I highly recommend them.

  Response from the owner

  Thank you for sharing your experience working with deAnna! We are thankful to have her as part of our team. We have shared your review with our lending team!

• V

  Victoria
  5

  Just had the nicest man pay for my clients groceries, i do home health care and i was doing my clients shopping and a man asked to pay for the groceries on behalf of blue current credit union. My heart is full and my client will be so thankful when i tell her.

• m

  mjohn2134
  3

  Sunset location> The staff is very friendly, My biggest issue is that the drive thru has always been understaffed (during normal times before covid) and closing the lobby has only magnified this issue, I've waited for over ten minutes multiple times. There will be multiple lanes full and only one teller working. As big of a hassle as it is to switch banks I feel I have no choice. Sorry Blue Current I hope you get it figured out.

  Response from the owner

  Good Afternoon: Our management team tried to research the wait time you experienced, but we're unable to find your account information. We would appreciate hearing more about your experience, to help us improve. If you can PM us your contact info or send it to [email protected], we will follow up with you directly.

• H

  Hannah
  1

  I've banked here for several years. The way that they apply overdraft fees is extremely unethical and unfair. I was charged 6 overdraft fees in the course of 1 week---all the outside charges that tried to come through were declined, but I was still charged a fee for every single one. My account was not overdrafted until 3 of the overdraft fees went through and put me into the negative. If the very first fee hadn't been unfairly taken out of my account all of the further charges would have been covered. I sent an email through Blucurrents website asking to discuss this with someone and never got a response. Sadly, this isn't the first time this has happened, and this is also not the first time that Blucurrent has completely ignored my attempts to get answers. This scammy way of leveraging fees and poor treatment of a long time customer speaks to the culture of this business and I personally will never be back.

  Response from the owner

  Hi Hannah, We would like to research this further. We aren't able to review your account with just your first name. Can you please email [email protected] with some additional details? Thanks for your assistance!

• H

  Hieu Dang
  5

  Deanna & Mandy are the best. Thank you for all your help and support!

  Response from the owner

  Hi Hieu - thanks for taking the time to leave a review. We're so fortunate to have deAnna and Mandy on Team BluCurrent! We will be sure to pass your kind words on.

• S

  Sarah B
  5

  DeAnna and the staff at BluCurrent have gone above and beyond to help us with a construction loan. She answered all our questions promptly and is a wealth of knowledge. I would highly recommend deAnna, Mike and the rest of the BluCurrent team to help with any home loan needs. Thank you guys for everything!

  Response from the owner

  Hi Sarah: Thank you for your kind words about our team! We will be sure to share this with our management team. Thanks for choosing BluCurrent!

• J

  Jennifer Parmalee
  5

  Our family went through BluCurrent for a boat loan and Justin Braley was our loan specialist. He made the entire process as smooth as possible which is especially impressive because the boat was from out of state and it’s prior own had a loan on it in a completely different state! Justin navigated the intricacies of it for us and explained every step of the process to us as we went. We can’t thank him enough for his hard work and for working with us. We highly recommend BluCurrent and Justin!

  Response from the owner

  We so appreciate your review! Thanks for taking the time to leave it. We will share your words with our management team. We are happy to have Justin on our team!

• J

  Josh Lamborn
  5

  I've been at Blucurrent for around 7-8 years now. They are by far the best bank/CU around. ALWAYS friendly, courteous, and helpful. I had accounts at 2 other local banks until yesterday. I finally consolidated everything to Blucurrent. They took a chance on me years ago with pretty low credit. They gave me a loan when NO ONE else would, except the predatory loan companies. In return I've faithfully paid every payment on time over the years. I've had at least 6 loans through them by now, and each time they give me a lower interest rate than I anticipated. They have treated me extremely well, and they have helped me and advised me to raise my credit. I'm now up over 110 points since I became a customer there. Highly recommend Blucurrent credit union! They absolutely go above and beyond.

  Response from the owner

  Thanks so much for your review! We have shared this with our management team. We appreciate your continued loyalty!

• B

  Brent Reagan
  1

  The lobby was closed for COVID. Understandable. Called to set an appointment. Called 3 separate times and no one answered. Let their phone ring over a 10 minute period and no one answered. I went to close my accounts because this is what Blu Current CU is. Poor customer service. I have been a customer since 1999. I will no longer accept the poor service they offer.

  Response from the owner

  Hi Brent: Our Branch Director is contacting you directly to get additional feedback on your experience. Please expect a call from Kaitlyn.

• R

  Roger R.H. King
  5

  After doing some research on local CU's and what they had to offer, we decided to open our new accounts at BluCurrent. Throughout the entire process all of the staff was friendly, informative, pleasant and efficient. I was placed in a private room with a large computer screen, and the whole thing went down "Star Trek style" with a very nice associate on the screen. It was all done in just under ten minutes. After finalizing everything at the counter with even more friendly, informative, pleasantness, the entire walk in to walk out was over in twenty minutes. While they do have some time constraints on when the accounts go fully active, I feel as they do, that this is important to building a solid and trusting relationship. If you're looking to try a CU, and don't qualify for one reason or another for some of the other ones (and even if you do), visit BC.

  Response from the owner

  Hi Roger, Thanks for taking the time to leave us a review. We are so pleased you enjoyed the video banking process. We will share your comments on the time constraints on accounts going fully active with our management team. We are happy to welcome you to the BluCurrent Family!