Desert Financial Credit Union N Gilbert Rd, Gilbert

Desert Financial Credit Union Reviews

• N

  Natalie Satterthwaite
  5

  This has been "our" credit union longer than I can say--back to the 80's, at least? They've always been great. I do virtually all my transactions with them online now and have never had a single problem. Did a home equity loan with them, a car loan, and a personal line of credit. Don't need the loans anymore, but still pleased doing checking and savings.

  Response from the owner

  We are so pleased to hear about your excellent experience with us, Natalie! Thank you for being a life-long member.

• W

  William Fay
  5

  This has been my go to branch for probably the last 20 years. My banking needs are fairly simple but I'm always able to get in easily without any fuss without any fuss and get out quickly. On those few occasions when I do need a more complex service service I've never had to wait more than a few minutes to let's to get somebody in management to do something.

  Response from the owner

  We are so happy to hear about your amazing experience with us, William! Thank you visiting our branch and for being a member.

• D

  Dylan Messal
  1

  We had made an appointment a day in advance as we were considering moving our business account. We arrived, the bank was not very busy. There was no one there to greet you, nor could you see anyone other than the teller behind glass. When we found an employee at her desk, she jumped up and asked what she can help with. We informed her we had an appointment and her response was "a lot of people have appointments." She ran to the back to try and find someone. Another employee came out of the back and proceeded to her desk. We continued to wait until we realized this bank is incapable of basic customer service.

  Response from the owner

  Hi Dylan, we are so sorry to hear that you didn't have a great experience with us. If there is anything we can do to assist you, please send us an email at [email protected] and we would love to help!

• A

  Ashley Fowler
  5

  Love everyone I've dealt with, and their rates are better than most others I've found for loans. I've been with them for probably 20 years now, had my first "new car" loan with them, free checking for ages, and now will probably be doing our second-ever car loan with them as well. Not crazy about how they award "points" for having tons of cash in savings and loans with them, it sort of tries to incentive something that may not be in an individuals best interest financially.

  Response from the owner

  Ashley, thank you for your long-lasting membership and your kind words! If you have any recommendations on how to improve our reward system, feel free to send us an email at [email protected].

• J

  Joyce Knoll
  1

  My Dad has passed away and both the branches I have had to deal with are like a treadmill - just gives you the run around. People are nice enough but they have no idea what to do when someone passes. They froze his account even when we had a living will and talked to them and an employee ensured us they wouldn't. Causing several drafts to bounce. We want the account left open and now they atte trying to transfer it to me - terrible experience for a large credit union I would expect more in this day of "solutions" employees can all access. The financial company (Raymond James) they recommend is even worse- can't even get anyone who carn find his account. All around a terrible experience. BTW, I would have understood if they told us this would have happened...I get they have processes and procedures my concern is their employees seem to not follow their procedures. PS thanks to Matt for spending a quantity of time to unravel things

  Response from the owner

  Joyce, we are sorry for your loss and apologize that your experience has been disappointing. We truly appreciate you sharing this feedback with us so that we can improve our processes and procedures in these situations.

• A

  Alex and Tara Wilson
  1

  So sad that the local credit union we all knew and trusted has turned on its members. They are only about collecting fees even if it means placing a hold on a check from another member and not being able to "verify funds" from another desert financial account for 3 days and letting transactions that were made 3 days later go threw before releasing the funds just to make sure they can steal money. How horrible, seriously thats only the start. How do you sleep at night. Billie jo garland took it upon herself to open an account in our name without our permission after she refused to file a dispute for us against a fraudulent gym account. We still wait to be reimbursed as they blatently continued to let money be stolen from our account for years after I originally notified them. When I said I did not open this gym account I was told by billie jo yes you did and there is no way to stop it. I even filed a claim with the bbb but somehow Billie Jo was adamant that I signed up for this account. We left the branch and in the mail a couple of days later we get an account statement with a new checking and savings account both with a zero balance that we did not open. Somehow the payments stoped but we still have not been reimbursed all that money we are out by the fraudulent gym and desert financials negligence. Billie jo had said she wouldnt be able to help me because I did not have my id so how was she able to open an account in my name? Its a good thing I keep copies of everything because this does not seem legal.

  Response from the owner

  Alex and Tara, we would like to get to the bottom of these issues and assist you in whatever way we can. Our branch staff has reached out via phone and has not heard back as of today. You can contact us via email at [email protected], or can call us back any time within business hours. Thank you.

• w

  warren ellison
  5

  Professional atmosphere. All employees are nice to deal with. I always feel welcome. Great job guys and gals!

  Response from the owner

  Thank you for your kind words and for being a member, Warren!

• K

  Karen Watson
  5

  My husband and I had a list of questions, and Ms. Garland gave us some good advice. Whenever I had a question in the future, I'll be sure to contact Billie Jo.

  Response from the owner

  We are so pleased to hear that we were able to assist you with your needs! Thank you for stopping by.

• S

  S M
  5

  From start to finish Michael R is the most professional home loan agent I have ever dealt with. Great interest rate, courteous and friendly service, I would highly recommend this branch of Desert Schools for your home loan needs. Thanks Michael!

• B

  Big Jake Stud
  1

  What a joke you are. Trying to buy an airline ticket in Europe. Called, transferred 6 times to India and back. Asked to verify myself 6 different times. Over 1 hour on the phone only to be told to call back Monday. Incompetence at every corner.

  Response from the owner

  Hello, we sincerely apologize for the inconvenience we caused. We would be happy to reach out to you directly to assist with your purchase, just send an email with your phone number to [email protected].