DBS Financial Gilchrist Rd, Akron

DBS Financial Reviews

• B

  Brittney Sullivan
  1

  Honestly this is the worst experience I have ever had from a lender. My house caught on fire and they refused to work with me on payments. But will send you texts saying they can help you. Told them i would make a payment a week for 3 weeks so i could get caught up but they are unwilling to accept that. Darnell is so rude and so unwilling to help with financial problems .I will never again purchase a car through DBS financial and am so disappointed in their customer service.

• W

  William David
  1

  After nearly 2 years I'm going to detract another star. It should be considered a predatory lender at this point. There is no flexibility. No alternative options, no deferral of even a single payment. If you do you make up the difference on the next payment. The literal only good this lender has done is ach my payments for two years and raise my credit score. Part of my reasoning is the shop themselves quoted me at $1383 parts and labor. Not to bad. To get a service loan I was quoted over 2600 with 1k down required. Why not change the the business name to wdgaf just give us your money financial. Would fit a lot better.

• C

  Chris Snyder
  1

  The views expressed in this piece are solely my own. In my opinion, this has got to be the absolute worst company in the world. I feel like I have taken a loan from organized crime, and when you look at other reviews, it would seem I'm not alone. I have had nothing but awful experiences from day one, both in dealing with the terrible mechanical shape of the car and the rude, intimidating staff. I highly suggest you steer clear of these people or you will invite stress and anger into your life as well.

• T

  Torrence Courtland
  1

  THE ABSOLUTE WORST. Bought my car from ABC, a month later the engine light comes on..since November 2015 I've put over 2K in this car, the whole exhaust system was trash, wheel bearings went bad, ignition module went out, o2 sensors, and MAF sensors were bad. I understand its a buy here pay here but sheesh. Now DBS is even worst. First off if you're going to offer a warranty and have 3 year payments then make the warranty for both years not just one. The 12,000 miles or year whichever comes first is just stupid and a ripoff to customers. As for the account managers. They will call and harrass you two and three times a day. I was threatened for repossession for $40 back pay. Now that's beyond petty. I don't recommend this company or dealer to my worst enemy. THEY ARE HORRIBLE

• S

  Sydney Clayborn
  5

  I got into a car loan with them a year ago. Was paying on time for about 9 months then I lost my job because I had a baby and fell behind about three payments. Even though I was terrified about what they’d say I called them let me know what was going on and they worked with me to catch up on my payments. I’m all caught up . On top of that PAULA is AWESOME!!!!! Also, in the past year of being with them they regularly report to my credit and have helped my credit score jump over 100 pts in a year! If you don’t have the best credit and need to build it work with them!!!!! I’m saying my credit was TRASH and they approved me and worked with me and actually got my credit up!

• T

  Tanisha Williams
  1

  Dawn keeps hanging the phone up on me when asking how long will it be to get a loaner car. So the process so far made me miss a night of work because thats my only neans of transportation.. Transmission went out on my 2010 Dodge Journey haven't had it for 30 days.. They transporting the SUV to a transmission shop so obviously there's transmission problems so I need to get to work tonight already missed 1 night and had to pay for a tow to ABC Auto where the SUV was purchased... This is a terrible experience Im going through.Very frustrated missing monet and they want payments every other week.

• J

  Jaysuavemusic
  1

  They sold me a car with a rusted frame and couldn’t help me with it or put me in a new vehicle and I’ve never missed a payment with them in plus I’ve had to get the car fixed numerous times when it’s broken down with my own cash sty far away from this lender I’m looking to get out of my contract with them and I owe still 11,500 on the vehicle originally a 2011 keep patriot for 13,543

  Response from the owner

  Hello, we are sorry that you were disappointed with our service when you were trying to stay current with your loan. We are sorry that you were disappointed with your vehicle, as we are not the sales lot, only a finance company so we are not responsible for the vehicles. We will work harder in the future to improve, we are sorry for the disappointment.

• J

  JOHN FLETCHER
  1

  First off this deserves ABSOLUTELY 0 STARS.... DBS FINANCIAL!! is absolutely the worst..they try to accuse you of your payments being late all the time, even though your financial account tells you when your next payment is due. And when you show them they try to tell you that's wrong..umm sorry but when I check my financial account that is connected to the lousy loan and ridiculous high payments and interest rate IT BETTER BE CORRECT..cause that ain't my car your just messing with it's my life my credit ect: I bought a van from them as a gift for my fiancé for $13.000 which is only worth $5.000 if that. I purchased it on (New Year's Eve) and they have barley taken any payments and out it towards my LOAN so where's the money going. Cause their still trying to say i still owe them $10.000 which is crap!! As soon as I make my payments I screen shot my balance and financial account for when my next due date is andi continually check it through the month/s and they still try and tell me it's past due and your in repo! Hahaha HOW!? If it continues like this I will contact an attorney and have it handled that way. Oh and I've never been late on my payments I've always been paid up every time...and one time they tried to say I was 3 months behind and I would have to pay all 6 payments if I did not want my car towed. I've literally paid them $7800 plus since I purchased the car...Also when I make double payments which mine is ($227.00) every two weeks they try and say I've only made one payment...so yes BEWARE OF DBS THEY WILL ROB YOU, LIE TO YOU, TAKE YOUR MONEY AND POCKET IT AND NEVER TELL YOU WHERE OR WHY YOUR PAYMENT YOU HAVE THEM IN PERSON WENT OR WHY ITS ON ON THE LOAN!!! They trap you but in reality they trapped them selves by not doing their job correctly...so please DO NOT GO THROUGH ABC OR DBS FINANCIAL. If your not believing anything please personally email me and I can show proof of all payments worth more then the original loan I got, and them adding extra payments to my account.

• D

  Davon Reed
  1

  Transmission was going out in car and they wouldn’t fix it. They repoed the car in 2016 and has been garnishing my wages since. Ive paid 7700 in garnishments and they wont settle talking about I still owe 3500 in interest. Stay far away from these scammers!

• C

  Caleb Slusser
  1

  I have a FedEx receipt and confirmation number with date of delivery that my title was delivered to the office. The lady said they didn’t have it. I showed her the FedEx receipt and confirmation number and explained that from a legal stand point they are accountable for it. I asked for the manager. She said he was in a meeting and would give me no information about a name a contact number or when he might be back. I work at Burger King and we have more efficient filing systems and always have a memebet of management staff accessible. Fast food is ran better.