D.L. Evans Bank N Overland Ave, Burley

D.L. Evans Bank Reviews

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  Christian Chesley
  5

  Chimene Smith is who I go to for all of my consumer loans. She is professional and competent. I have worked with Ben Nelson for a mortgage loan and he also did my refinance. He too is professional and competent. Everyone else seems super nice and they always take care of me whenever I go in to get money.

  Response from the owner

  Thanks for your kind words Christian. We are glad we were able to help you and we appreciate your business.

• K

  Kylie Honsinger
  5

  Chimene Smith has always been great to work with! Always provides great customer service and gets things done in a timely manner. Willing to go above and beyond to get you what you need. Highly recommend her for all your loan needs!

  Response from the owner

  Thanks for the positive feedback, Kylie!! We appreciate it!

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  Becky Parmenter
  5

  DLEvans is always very friendly and helpful. We love you DLEvans Bank. We had frauds on our debit card and then stopped it immediately and notified us on a weekend. Thank you for being so amazing and Johnny on the spot.

  Response from the owner

  Thanks for your kind words Becky. We are glad we were able to help you!!

• C

  Corinna Paz
  5

  Chimene has great customer service! She goes above and beyond to help her customers.

  Response from the owner

  Thanks for your kind words and review Corinna!!

• N

  N8 Smith
  1

  Service inside sucks and the ATM is always broken. Pretty sure it's intentional to force you to go somewhere else so they can charge the $3 fee. Switching to Idaho Central. They have way better service and treat you well. Unlike this bank.

  Response from the owner

  Hi N8 Smith. We are so sorry to hear you had a poor experience. Would you please email a good telephone number that we can call to discuss this further with you? The email address to send that to is [email protected]. Thank you

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  Nestor Lopez
  5

  North Burley branch has always been helpful. I call them on the phone, and they have my request ready to be worked on when I arrive!

  Response from the owner

  Thank you, Nestor! Your loyalty and kind words are greatly appreciated!

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  Gaby Gomez
  5

  Very Friendly People, Dan Gammon A Very Professional N Kind Man.. He Made Things Easy For Me N Make Sure He Explained Things..

  Response from the owner

  Thanks for your five-star review, Gaby! We appreciate it!

• N

  Naiomi reynolds
  1

  One thing DL Evans likes to brag about is "This is community banking". I would suggest changing your slogan. When comparing merrits betweeen ICCU, they lack up to date features, Like Tap to pay. When comparing to discover, they simply are the worst bank you can go to. Discover gives you free checks, gives you .40 APY no matter the balance, paid out monthly no service fee. All Discover Accounts have no fee, for anything. Now lets get into why I dislike DL Evans. I opened an account with them June, which I had used as my main account for a couple months. Then I switched to a better featured account, however keeping the local account as a just in case I need to cash a check (which you cant funds for 24 hours... "this is community banking")... I mainly used this account as a way to transfer cash on facebook, as Discover isn't accepted for these kinds of transactions. Anyway I keep the account open with a balance. I end up having some autopay thing hit the account and it overdrafted it. I didn't realize and I get a letter in the mail. I correct it the very next week (wasn't within the date of closure on the letter). I brought the account up to balance. Then I loose my job. So I pulled the $5 out for gas to get to my new job between checks. Well Short on cash I don't put anything in it that month. They close the account. No letter. No notice. Just closed. That same month I go to use the account to recieve payment via Facebook for something I sold. Said declined. I tried to log in. Cant. Strange? They really close your account for a $0 Balance within a month... (Keep in mind discover kept my checking account open with a $0 balance for awhile. I opened the Discover account back in 2018, and only just started using it August of 2020...) So then I started a company. I decided to give DL evans on last chance to retain me as a customer. I opened a Business Banking account with them. I was just wanting a bank account that I can deposit checks I recieve from a contract I was servicing. I needed to pay for a Background check that was $50. I overdrafted the account. I overdrafted extra to ensure if I need to pay for something else I wouldn't have to rerun the card. I get a call the following day asking when I would be paying it back. i informed them the end of next week. I then get a letter 2 days later stating they were disabling OD privileges because “Recent Account Closure” on the ChexSystems. This is a business account, and this was the only account opened by the business at the time. Oh well, Since I no longer have incintive to pay on time Ill just hold onto the cash until the 30 day mark. But then the very next week I get a letter stating pay or your account will be closed in 10 days. The account was over-drafted for 10 days... Their policy was 30 days, then your account od gets disabled. They would be paid in full on the day I said it was going to be paid but then they went and disabled OD with a bs reason. I get it this is a bank and they are taking a very safe approach to banking. But seriously, being this proactive is only damaging potential clients. If you did not want me to utlize this feature, within the terms stated, then Dont offer the feature. So I ask you, the Dl Evans employee reading this review, please inform your management that this shouldn’t be what “community banking” is. I remember reading about how they donated a bunch of money to a charity, which is great, but before donating spend a little on RND and stop banking in 2011.

  Response from the owner

  Hi Kyle, We noticed that your same review has been posted on multiple branches in the Mini-Cassia area. As we indicated in the other response, we have tried contacting you by telephone several different times. One of our Executive Managers has also contacted you and left you a voicemail. If you would please call us back when you get a moment, we would appreciate an opportunity to speak with you. Thank you.

• C

  Courtney Hodgerson
  5

  Fantastic service, fantastic staff, they’ve always been super helpful and knowledgeable.

  Response from the owner

  Thank you Courtney! Your feedback means a lot to us!

• J

  Jonah Davids
  5

  The staff is so friendly and knowledgeable. Would recommend to anyone.

  Response from the owner

  Thanks for your kind words and review Jonah!