Idaho Central Credit Union Overland Ave, Burley

Idaho Central Credit Union Reviews

• W

  WoofWoof World
  1

  Easy to find for travelers. Travelers note: this is NOT a shared branching credit union location. They do not honor other credit unions shared branching for any purpose.

  Response from the owner

  Thank you for your feedback. We will pass it along to our team!

• S

  Savannah Glenn
  2

  We have been satisfied with ICCU we have done several loans with them etc. But what was super upsetting to me is. With our MTG my husband asked me to print off the statement for him. I log in and well I can see my MTG, but can't print it. Not only that my name isn't on the statement once I was able to print it. When emailing them about this. The reason was insane. Since I am just a co-borrow and not the main borrow. I can't see statements and my name does not need to be on statement. This is the first for me. My mtg ties up my credit and I am required to pay it. So I want to be able to see my statement and be on the statement. Not to mention their reason is absolutely dumb. Do better. The mtg is joint so my name should be on the statement and I want to be able to see my statements.

  Response from the owner

  We're sorry to hear about this frustration, Savannah. We appreciate you taking the time to provide this feedback, and we have passed this along to our team to look into.

• S

  Shawna Garcia
  2

  Been waiting in line at drive thru for 20 minutes with only 1 vehicle ahead of me and a line behind. The day is way too short to be stuck in line!

  Response from the owner

  We're sorry to hear this, Shawna, and appreciate the review! We have passed this feedback along to our team.

• A

  Ashley Tolman
  5

  We love ICCU, they are always helpful and professional with any questions or concerns that we have. Lety is so professional and knowledgeable and quick to answer any questions. We have had her do our loans for our last two houses and we reccomend her to everyone we know that's in the market for a mortgage loan. We use them for all of our loans that we need, from auto to recreational vehicles to our mortgage. The app is so easy to use and manage our payments easily and paperless. When we have to use the drive thru the tellers are super friendly and efficient. We won't bank anywhere else!

  Response from the owner

  We are so happy to hear this, Ashley! Thank you so much for providing this review!

• K

  Kristy Herbert
  1

  Frustrating bank to bank with. Made my payment for my loans through the night drop because of the customer service at the Burley branch and they took two days to process it. Then, when trying to resolve it, the teller supervisor Lezly declined to credit the late fee without even researching the issue. I had to go to corporate and spend over three hours of my time to find out that it was the branch's fault. They had not checked the night drop in two days. So disappointing and this is only one example of why to not trust this credit union location.

  Response from the owner

  We're so sorry to hear this, Kristy, and really appreciate you taking the time to provide this feedback to us. We have passed this along to our team to look into. Thank you for letting us know.

• D

  Dax Greener
  5

  Best bank (aka credit union) I have used so far. I have tried a couple of the "bigger" banks out there and haven't had much luck with them at all. I get cards on my birthday, the tellers know my name when I come in and their mobile app is on point. I really would recommend them to anyone.

  Response from the owner

  Hi Dax, thank you for your review! We love our members and we are so happy you have had such a positive experience. We look forward to seeing you again soon!

• D

  Daniel Hayes
  4

  Just setup with them and they put the $200 dollars that I wanted in my savings account into somebody else's account and they want me to call my old bank to figure out why. To be quite honest the lady I signed up with was real nice but the bank left bad first impressions with me UPDATE: They called me and told me there sorry for the issue and they personally fixed the issue the next day my $200 dollars shown I'm really happy they fixed the issue

• C

  Christina Garcia
  1

  I went through the Drive-Thru to make a payoff and a payment on 2 other loans, when I was explaining what I was needing the teller interrupted me and I had to repeat myself, she then came back asking questions and I repeated myself a third time. I told her if she just would have listened without interrupting she could have understood from the start, she then had another teller provide me with my receipts so she didn't have to deal with me again. Now today more than 10 business days after the payoff, we still have not received the title. ------ Go figure, terrible service.

• M

  Mouria Phillips
  1

  An hour to set up an account.......what a joke! That's why I bank at First Federal. They are friendly, fast and customer service is ALWAYS number one. Not whenever they feel like helping you type of "service"

  Response from the owner

  We value providing excellent service to our members. We could not find your name in our records and do not know if you have worked with us before. If you have any further concerns, feel free to reach out and we can help.

• A

  April De La Rosa
  2

  Really disappointed that the Burley branch would rather lose business than try to match a lower interest rate we were offered at the dealership. Even though they said they could, but since the lower rate was offered from out of state, they wouldn't. Also annoyed that the manager automatically assumed that we didn't speak English because we have a Spanish last name..

  Response from the owner

  Hi April, thank you for your feedback. Since we are chartered in Idaho, we must meet local standards. We hope you may have a positive experience moving forward. We have shared your feedback with our team.