Cyprus Credit Union W 4700 S, West Valley City

Cyprus Credit Union Reviews

• A

  Anastasia Mahlaefono
  1

  Setup my direct deposit with my employer 6 weeks ago to go through my Cyprus account. My 1st check got sent back to my employer and they have to re-issue another live paper check which have to wait for another long week. Long story short, my 2nd check did came through to the bank but was not posted into my account🤦‍♀️ I have to call the bank to confirm with them 5 times ( 2 Supervisors included) to see why it's still not posted. After been told and confirm by one of the supervisor that by 3pm it will be available in my account. It is now 17:45 and I am now been told by a different Supervisor that they can not give me a straight answer as to why it's still pending and not been posted yet. I am going to close my account with them after 5plus years of banking with them. Absolutely the worst Customer Service ever 🙄 in my entire life. I might call there Corporate too and file a complain with them. Ruin my Father's Day Weekend. Do not Bank with them.

  Response from the owner

  Hello Anastasia, our top priority is improving the future of our members, and we are truly sorry that we fell short of that goal. Your feedback means a lot to us, so would you please email us at [email protected] so we can learn more about the issue and work to find a solution? We look forward to speaking with you soon.

• I

  Itzmegloria duh
  1

  Came in to get my debit and credit card replaced, They said to take a seat while they get my new cards ready, waited for about 30 minutes for them to tell me the printer is not working. Waste of my time, never coming back again. I would rate them 0 stars if I could.

• T

  Tomas Hinds
  1

  This branch is soooooooo slow! Every visit is longer than 20 min. This drive thru is the WORST. This happens to be the only branch in the direction I'm going today. That is the only reason I ever stop here. No greeting whatsoever. When I pressed the call button, the response was short and sweet... 'Do you have a question?' That was it. Poor customer service

  Response from the owner

  Hi Tomas, we are sorry to hear that you did not receive the friendly and efficient service we strive to provide in every transaction. We will pass your message along to the branch so they can provide necessary training and improve in the future. We appreciate you taking the time to leave a review and hope you will allow us the opportunity to better serve you next time. Have a great day.

• D

  Derek Norman
  1

  No customer service at all. Requested multiple call backs with no response. They didn't change my address to my debit card so I couldn't purchase anything. They also blocked me from paying off my vehicle from another bank. Useless.

• G

  Gloomeh
  4

  Cheryl was absolutely amazing. The first location I went to had an issue with their card printer so I needed to go to this location. Cheryl C (I think was their last name) was very friendly with an upbeat attitude. While I was waiting for my card to print they were getting ready to close up and Cheryl was helping with the drive through. A customer needed a lot of quarters so Cheryl had the bank member come inside. Afterwards (I am still in the bank waiting for my cards to print) I hear Rob scolding Cheryl about helping the bank member. Cheryl tried to explain that she realized the moment she told them to come in that it was a mistake and she wouldn't do it again, and the whole situation felt very off. I'm sure there's some "inconvenience" in that because they had to do their closing procedure and find quarters, but regardless even after that bank member was gone I was still waiting in the lobby so it's not like they were able to leave( I was not trying to hold them back I was instructed to come to this location). I hope that this was just an off situation and that Rob is not treating people like this regularly. At the end of the day Cheryl went out of their way to help someone, and who knows what they needed that money for. Thank you Cheryl for having the attitude that you have !

  Response from the owner

  Hey Gloomeh, thank you for the review. We agree the Cheryl is wonderful! Please let us know if there is there is anything we can do to help you in the future!

• M

  Marnie Martin
  5

  This is a Fabulous place to work with! They are kind, caring and knowledgeable about their work. Most of all they are great with my Service Dog. I have always been treated great and my SD Bagheera loves to go and get a biscuit..

  Response from the owner

  Hey Marnie, thank you for the review. We agree the West Valley Branch is wonderful! Please let us know if there is there is anything we can do to help you in the future!

• L

  Luis Voluntaryist
  1

  I went to deposit a check and they treated me like a criminal as if I was depositing a fraudulent check. Manager wouldn't even release a half of a percent of the amount I deposited. I've been banking with Cyprus for over 4 years and have deposited checks many times and never has one had an issue. Very disappointed.

  Response from the owner

  Hello Luis, our top priority is improving the future of our members, and we are truly sorry that we fell short of that goal during your last visit. Your feedback means a lot to us, so would you please email us at [email protected] so we can learn more about the issue and work to find a solution? We look forward to speaking with you soon.

• M

  Maria Dominguez
  1

  DO NOT go to this credit union for a mortgage loan or any loan at that.The customer service is horrible. No one calls you back or emails you back. When you ask about information on different types of loans they tell you they will call you back and they don’t. They keep pulling your credit even after the 30 day period and after you tell them to stop. Definitely WOULDN'T recommend!!!! Wasted my time with them.

  Response from the owner

  Hi Maria, we are sorry to hear that you had to deal with that. We would like to do our part to make it right. Would you mind emailing [email protected] with some insight into what the issue involved and your contact information? We hope to hear from you soon and look forward to finding a solution for you.

• P

  Phil Peterson
  1

  Been a while since I have used this branch. Will be even longer before I do it again. Went in to replace my card because someone tried using it for charges which they caught and stopped. They were busy and I ended up with the gal that was covering the drive through. She said she couldn’t do it but go stand by the desk by the door and someone would help me. Watched 6 other customers get helped with no one asking me what I needed and obviously the gal that I had started with didn’t tell her colleagues about me. When the gal working the window right next to me finally finished with her customer she turned to the line and took the next person even though I hand been standing there over 15 minutes. Guess I will go without my debit card the rest of the weekend.

  Response from the owner

  Hi Phil, we are sorry to hear that you had to deal with that. That is not the kind of experience we want to provide in any of our branches. We have forwarded your review to the branch manager so he can provide his team with additional training so this doesn't happen in the future. Thank you for giving us your honest feedback, we hope you will give us the opportunity to do better next time. If there is anything else you would like to suggest, please email us at [email protected].

• A

  Angie Masse
  1

  Came to the branch to make a deposit in my friends account. I asked for a deposit slip and was told that I would have to order deposit slips. I told them that im making a one time deposit in my friends account so is there a blank deposit slip i could fill out. After 10 minutes he came back and said well you can order deposit slips AGAIN and I asked him AGAIN for just a blank deposit slip. He then said they didn't have them.i ended up just writing the information on a piece of paper and sent that in with the money. After sending in the deposit Ryan came back on the intercom and stated again that deposit slips need to be ordered.

  Response from the owner

  Hey Angie, thank you for the feedback. I have passed your review along to the branch manager so they can provide some additional training to their team to avoid this issue in the future. We hope you will give us the opportunity to improve your experience next time.