Credit Union West E Dunlap Ave, Phoenix

Credit Union West Reviews

• A

  Adem Said
  1

  Came into this place last week to do a $38,000 refinance on my vehicle was told I will be receive a call back nothing go back in today they say they’re going to take my number down and call me back again, why is it that I can get no help here even in person??? I have great credit and everything I’m sure their bosses would be mad to miss out… smh

  Response from the owner

  Hi Adem, I'm sorry for your frustration. Your feedback is important and I'd like a team member to follow up with you. Please give us a call at 800.621.0287. Thank you!

• M

  Matthew Ferrick
  5

  When I need to go into a branch I usually use the North Mountain location and seem to always get Christopher. He handles my issues quickly and professionally I'm happy to be a customer.

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  tim gabbert
  5

  I've been a member of credit Union West for 4 years now. I have had nothing but outstanding service from everyone I've come in contact with at credit Union West. Yes I've had a couple issues over the years but all of my issues were handled and taken care of to my satisfaction and in a timely manner. I just received my second loan from credit Union West and I would like to thank Victoria and everyone else a credit Union West that made my loan possible. Highly recommend credit Union West

• A

  Arrion Cooks
  1

  About a month ago I started working for my second job which is McDonald’s and a few days after I started working for McDonald’s I’ve gotten paid from my first job which was Amazon for which was $234.52, I used the app Earnin to get some funds so they took off there Little bit of money which left me $70 which I had used to pay a portion of my car note off, the next day I’ve gotten paid from McDonald’s for a check of $380 dollars which I put $300 into my savings and $80 into my checking account and spent $59 on my remaining balance for my car note which left me $26 on my remaining account balance. A few hours later I go and I check my bank account again and it’s -$80, so I call and make an appointment for 12:30pm I talk to an representative named Amy Freeman and she was highly unprofessional, and rude to other customers, I waited for about 30 minutes before I met with her and I explained my situation to her but for some reason she didn’t see the problem and she technically blamed me for my account going negative but in a more formal way, she removed the $35 NSF fee which I shouldn’t have gotten in the first place. She told me that she removed it out of Generosity even though there was a mistake on there end and did not own up to it, so it got to the point where I wanted to close my account with them and take my business elsewhere. But if you get Amy Freeman I recommend you see someone else because she’s very rude and highly unprofessional. one last thing she doesn’t even dress professional either

• M

  Me Are Awesome
  4

  OK, I've changed my rating on here. It was at 1 because their lobbies (and the entire branch I use) were shut down for a loooooong time. They're now reopened and, while still not the most convenient credit union I've ever used. There are no drive thru tellers at this location. BUT, I did recently lose my wallet and they were able to get me a new debit card the same day I cancelled my lost one. Definite thumbs up for such a convenience👍

• M

  Mike Casillas
  1

  Most unhelpful bank ever. I have to have an acct to break a $20. I am a member but didn't want to sit dn and go through a process for two $5's and a $10. Hate my bank!

  Response from the owner

  Hi Mike, I'm sorry for your frustration. Your feedback is important and I'd like a team member to follow up with you. Please give us a call at 800.621.0287. Thank you!

• L

  Lisa Lisa Jamm
  1

  Went to location 2nd St & Dunlap, was 9:15a and the employee's car were in their parking spaces. Knowing they be open, but their doorbell had a paper over it without any words. Not one employee came to the door to say if there was a problem. No consideration towards their customers! Plus, the ATM was out so called temporarily. I give this place zero but gave a one star for parking space available.😏

• s

  sergio diaz
  1

  They are a bunch of crooks! Starting June 1 2018 they are not accepting any payments over $500 dollars on card to be processed! They only way to do so is if you have a routing number of your bank or checking account ! I now have to go show up at the branch office just to pay because I loaded my pre paid card up with the right amount and it’s over $500 ! Thanks for making it more stressful credit union west ! Not everyone trust banks to hold there money ! I know I don’t. I will never recommend anyone here ! I hope you go bankrupt or better yet let’s just say out of business

• S

  Suna Solie
  5

  Very friendly people ,helping what I ask without hesitation. I like to go this bank.

• A

  Adam Young
  1

  I'm very disappointed and dissatisfied with this company right now. I was approved for a loan to buy a ATV at Superstition Motorsports. After several days of getting all the required documents I was suddenly informed Credit Union West does not due business with Superstition Motorsports. It would have been a lot quicker and easier if I would have been told your company only deals with specific dealers before I spent several days getting documents for no reason! This company completely waisted my time!!!!!!!!!!!! Horrible service!!!!!!!