Credit Union of Texas Lyndon B Johnson Fwy, Dallas

Credit Union of Texas Reviews

• J

  Jejaw Bayeh
  5

  It was Great service what I get by Franklyna Tumbay help me get approved for a credit card

• K

  Kasidy Brooks
  2

  I’ve been a member for over 20 years. I lost my job back in March due to the virus and my daughter also has leukemia. They refuse to waive overdraft fees. At first I was told only 3 a year but with the virus they could possibly waive more. I was able to get 10 waived total but was told that’s all they could do and it was a one time offer. They like to try and come across as “helping their customers” but bottom line is they don’t.

  Response from the owner

  Thank you for your rating. We're sorry your experience did not meet your expectations. We invite you to help us improve by contacting us at 972-263-9497 and choosing option 4 for Member Services, or emailing [email protected] at your earliest convenience so we can address your concerns.

• A

  Auntie Msoo-mbig
  1

  Those young men they've employed in there will check your account and if you don't have money they'll give you stares and giggles to make you feel bad and embarrassed. They should be retrained and taught to learn that life is a cycle, today your customer is broke and tomorrow it's you. Have fun:)

  Response from the owner

  Thank you for your rating. We're sorry your experience did not meet your expectations. We invite you to help us improve by contacting us at 972-263-9497 and choosing option 4 for Member Services, or emailing [email protected] at your earliest convenience so we can address your concerns.

• s

  shakia dorsey
  5

  I called to get an auto loan for the first time ever and was surprised at how fast i was helped. DT was extremely professional, credible, and really went out his way to assist me in financing my very first car. He throughly explained all of my options and benefits. I was so impressed with his service and dedication to serving the members of CUTX. Thank you so much DT (10/10 would recommend)

  Response from the owner

  Shakia, thank you for sharing your positive feedback! Your experience is always top priority for us. We look forward to seeing you again! And thank you for leaving a review about DT. We think they're pretty great, too! We are happy to hear they were able to assist you.

• J

  Jason Servillon
  5

  FANKLYNA TUMBAY was really helpful with my first time application and explained everything very cleary it was such a smooth process

• V

  Vito Rizzo
  5

  Google reviews are only when I'm mad and want others to understand that if I took the time out when I was mad then it must be bad. But this is exactly the opposite. The branch manager is Roy and he is probably the best manager at a bank I have ever dealt with. I just love my new switch to a credit Union. He has taken time to sit there several times and call as many people as it takes to get me my answers and has gone above and beyond. I called him at 5:59pm today and he actually called me back at 6:03 to tell me it was resolved. They close at 6pm. Try getting any other bank to even call you before close let alone after. I told him I was just calling to thank him. I feel like these people are my family the only difference is if I give my family money to hold I won't get it back!!

  Response from the owner

  Vito - Thank you so much for your feedback. It means so much that you would take the time to write about your positive experience with us. We are so happy to have you as a member and thank you for your trust in us.

• N

  Nicky Zález
  2

  Didn't have allot of issues with this bank until they did an "update" to the credit card portal. The new site is straight up horrible and confusing, it honestly looks like it was coded in 2005 by a college student. I have no idea why the previous site is no longer in use, it was honestly one better experiences I've had with online banking and card management. If they don't fix this soon I may be closing my account.

  Response from the owner

  Hello Nicky, We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing a great user experience through our online banking portal and we would like to resolve any issues you may still be experiencing. Please call 972-263-9497 and choose option 4 for Member Services, or email [email protected] at your earliest convenience. We want to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.

• J

  Joe Youngblood
  1

  Great interest rate on my auto loan, absolutely horrific experience after getting the loan. Their website and payment system is a train wreck, they refuse to mail or email payment instructions, and the loan officer who sold me the loan ghosted me immediately after. If you get lost or can't remember anything only solution is to call them and spend 30 minutes on the phone instead of reading a quick tutorial on how to make your payment correctly. Member Services just told me on the phone it wasn't their job to help me figure out how to use their system, but it was up to the members to figure out on their own. Do not recommend unless you enjoy being stressed out all the time.

  Response from the owner

  Joe - Thank you for your feedback. We take these reviews seriously and I am forwarding your comments to our leadership team so that they can look into this further. We try to make our processes as easy as they can be for members so this feedback will help us get to the bottom of the issue.

• s

  sjtke25
  1

  Got approved to refinance our house and told it would be 45 to 60 days to close.After over 100 days of Brian Salazar and Michelle Cope not responding to our emails and phone calls, we were told that the refinance couldn't be done. The absolute worst communication I've ever experienced from a company.

  Response from the owner

  Thank you for your rating. We're sorry your experience did not meet your expectations. We invite you to help us improve by contacting us at 972-263-9497 and choosing option 4 for Member Services, or emailing [email protected] at your earliest convenience so we can address your concerns.

• N

  Natasha Primus-Smith
  1

  During a time of crisis and my wedding, the manager at the McKinney location denied my request to release MY own money stating that I already had funds released. They put a 7 day hold on my bonus check and are currently issuing it to me in increments. Thanks CUTX! When my money is released...I’ll take my business and my money to a customer friendly credit union.