Credit Union 1 - Midtown Branch Eureka St, Anchorage

Credit Union 1 - Midtown Branch Reviews

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  Tara Carter
  4

  I have really like banking with CU1. Employees are professional. The wait here can be a little long. Especially the drivethru (took a year before I figured out how to get to it). There can be a group of transient people milling around after hours. Usually the same couple people every time. They are friendly and seem harmless. I’ve never had issues with any of them but could make some avoid ATM after hours.

  Response from the owner

  Thank you for the feedback, Tara! We'll share this with our branch teams to continually improve your experience.

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  Christina Collins
  1

  Terrible service every single time. Longest waits. Literally don’t know why I bank here at all anymore. Completely fed up with this place.

  Response from the owner

  Hi Christina - We're sorry to hear about the wait you encountered! Your feedback has been shared with our management team, to help us better serve you in the future. We look forward to seeing you again soon, so we can improve your experience!

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  Taunja
  1

  I've had this account for more then 45 years. Let me tell you about my HORRIBLE experience on Saturday October 23rd 2021. I went through drive up for a simple transaction to break down $120 for one's and ten's on my way to work. The Gal at up drive up was very nice and ask me for my account number which I provided. She came back and inform me that my account was dormant. Her manager MARGARET said we were unable to help me with this transaction unless I came inside. How bloody RIDICULOUS ‼ What a slap in the face after all the decades I've been with them. All I needed was change💲💲Guess this is there idea of customer service. I went to Key Bank and got my change there. That's customer services.

  Response from the owner

  Hi Taunja! Thank you for your feedback, and we're sorry to hear about this frustrating experience. We would love to help you with your account so we can serve you better in the future. Can you please give us a call at 907.339.9485 or stop by your local branch at your convenience?

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  Ana Wickman
  1

  Slowest drive thru ever , go anywhere else. No body else in drive through and 4 cars in the parking lot . Waited 10 minutes in drive thru just to be talked to.

  Response from the owner

  Hi Ana! With the current surge in COVID cases statewide, certain CU1 locations like our Midtown Branch may have reduced staff that can affect transaction times in branch or drive-up. We value your feedback and appreciate your feedback on this matter, and we have forwarded your response to the branch manager so they can look into this further. Thank you for your patience as we work to keep one another safe and healthy during this time!

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  K P
  3

  For starters, I couldn't figure out how to get to the drive thru for the longest! And the wait to use it, well, is too slow for convenient. Location of the bank and customer service is great! Wait times inside and out- not so great.

  Response from the owner

  Hi KP - Thanks for sharing this feedback with us. We're glad you've been happy with our service, but sorry to hear that the wait time was long! We've forwarded your comments and will use them to improve.

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  Angel Thao
  1

  Went through the drive thru to pay for my auto loan with my debit card. Waited in line for a while which Is fine, to be expected. The gal told me that there cash advance was down and I would need to go inside to withdrawal cash and see a teller inside. Ok w.e. I go inside and there ATM is down. It would great to post a sign of some sort so people are not wasting there time waiting in the drive thru. Also, the gal should've at least known ahead of time that there cash advance was down or unless it went down right when I got there and should know that the ATM is down as well so im not running around wasting my time.

  Response from the owner

  We're sorry to hear about this, Angel! We appreciate your feedback and have shared it with our management team, to improve your experience in the future. You're a valued member of our credit union, and we hope to serve you again soon.

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  Samuel Deering
  5

  Just set up my account with Kathleen G.! She was very helpful and was able to answer all my questions and help me meet my needs and was able to go above and beyond to help me save money by switching over all my accounts to CU-1! I would highly recommend CU-1! Support local! Thank you Kathleen for all the help it’s very appreciated!

  Response from the owner

  Thank you so much for the awesome shoutout, Samuel! We passed along your kudos to Kathleen and the Midtown Branch.

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  Jason Williams
  1

  They always have a line out to the lobby. When one teller is done with a customer they either run to the back or do some sort of paperwork hoping that another teller will take the customer. This particular Friday morning which I'm sure are banks busiest time because of people getting their paychecks, they only have 2 tellers working the front counter. Really?!! ______________________________________________ Came in a different day because I have to deposit my mortgage into an account otherwise I definitely wouldn't come here. Same thing that's happening! Seriously they need a lot more Tellers and help!

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  Theresa Klover
  1

  CUSTOMER SERVICE IS VERY POOR AND SHONDA WITH CUSTOMER SERVICE DOES NOT KNOW WHAT SHES DOING!!! Without asking for my personal info, she jus assumed that my pending acct will be posted at 9am!! I had questioned her if she knows who she was talking to and then she had asked for my info. SMH & to top it off she said that I had to wait til the branch store opens at 10am...ughhh very frustrating. Maybe this is a good chance to look for another bank!!

  Response from the owner

  Theresa, we’re sorry to hear you’ve been unhappy with our service. Our credit union strives to always provide the very best in care for our valued Alaskan members, and feedback like yours helps us to continually improve. We look forward to serving you in the future!

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  Thomas Larabee
  4

  Great service and cooperative Staff. They're open longer hours than my last bank. Definitely customer friendly. Lobby service was a bit slow, but it was almost closing time.