CommunityAmerica Credit Union W 135th St, Overland Park

CommunityAmerica Credit Union Reviews

• A

  Ashley Day
  5

  I have been a member of CACU for years and it's always been a great experience. I needed help opening a new loan so I stopped in and was quickly helped by Carol McQueen. She did a great job helping me through the process and made sure I was taken care of and satisfied after the loan was finalized. Great customer service!

• B

  Bob Johnson
  1

  I work late hours at my job, therefore when I want to deposit money late at night (I take home cash every shift), I go to the ATM at this branch location. Every week like clockwork the ATM has some sort of issue going on, whether that is taking my money and me having to resolve it later, or not allowing anything except for withdrawals. A bank exists for me to put my money into it and manage my finances in a timely manner. When you can't keep an ATM up and running as it should be, what am I even using the bank for? This issue is compounded with the fact I've called multiple times requesting to speak to a manager about overdraft fees I was dealing with during the worst times of the COVID pandemic, and being at the behest of our state government that couldn't make payouts at the times they were supposed to and instead gaslit people into thinking a certain date would warrant pay, yet it didn't. Still haven't ever gotten a call back and I gave up. All of this being said, as a bank it shouldn't be out of y'alls ability to fix your ATM or get a new one. It shouldn't matter when you are open or closed, I should be able to put money into my bank whenever it is most convenient for me based on my hours of work. I'll consider changing my review when all these things are rectified.

  Response from the owner

  Hi Bob. Member experience is our top priority, so we greatly apologize for any inconvenience and frustration. Blue Valley Branch Manager, Anthony, would love to speak with you to learn more on your experience and take a look at the overdraft fees you mentioned. Please feel free to give him a call at 913.345.5966 if you would like to discuss further. Thank you very much.

• J

  Jeff Dillon
  4

  Terrible customer service, toss my card on the table and was immediately yelled at that I was being rude?! Been banking with them for 10 plus years personally and the last few years with my business. They’ve been promising a better mobile website for years and it’s garbage. They can’t even take care of simple business needs that any other bank can. And I’d definitely watch out for Monica. Had a attitude since the second I walked into the building. Lost a customer of 10 years and I’m telling everyone I know to run for the hills Edit: Anthony, the branch manager had reached out via phone call within an hour of this review posting. Was very professional and apologetic, he had gone above and beyond with my needs, I’m changing my 1 star to a 4 star. However, I’ve already started the ball rolling with going to a different establishment and will continue to do so.

  Response from the owner

  Hi Jeff. Member service is our top priority and this is certainly not the experience we'd like you to have. We have shared your review with our Blue Ridge leadership team for awareness and branch manager, Anthony, would love to learn more about your latest visit. Feel free to give him a call at 913-345-5966! Thank you - and we greatly apologize again for any frustration or inconvenience.

• J

  Jacqulin Gracee
  5

  I recently opened an account through CACU online. It was very easy to do, and convenient since I had been stuck at home. I really like the app and it’s options for other banking, like online deposits. This branch location is convenient for me. It’s nice sometimes to have a face to face interaction when talking about financial issues. Every time I have stopped in, either inside or in the drive-thru, I have had excellent customer service.

  Response from the owner

  Good morning and welcome to the CommunityAmerica family! Thank you so much for the 5 star review - we are so glad you have had a positive experience with us thus far. We really appreciate the feedback, so don't ever hesitate to reach out if you need anything. Have a great day!

• J

  Jackie Dierks
  1

  The manager of this facility is one of the most arrogant, rude, incompetent persons in the Community America Family. I highly recommend, if a member of CACU, to avoid this branch unless you want to be subjected to a middle aged pretty boy who lacks manners and the best interests of the customer. Community America should certainly do a better job of choosing those in managerial positions!!!!!

  Response from the owner

  Hi Jackie - we sincerely apologize for any frustration or inconvenience. Member service is extremely important to us, so we are saddened to see this review. I have passed it along to the correct teams, who will be sure it's addressed. If you'd like to further discuss the situation, please reach out to us directly via email at '[email protected]'! Thank you.

• s

  s b
  1

  Very bad service on waiting for a loan officer. They use a “virtual” queue which permits you be bumped. I have no reason to follow up in contacting customer service as I am no longer a member. I closed my account based upon this experience. As Community America can not operate a simple and fair queueing system and one that doesn’t not depend on the customer to have technology, I found CU could no longer be trusted to manage my money. Problem solved!

  Response from the owner

  Thank you for reaching out! Member service is extremely important to us and we're sorry that this experience wasn't top notch for you. Please reach out to our contact center at 913.905.7000 and one of our team members would be more than happy to discuss the situation and learn more about what is going on!

• E

  Ease Mac
  5

  Nothing but good things to say about this branch. I never met a person, (no matter their position), that had a bad attitude. If you have something to work with, they WILL help you get what you need or want, and they don't waste time trying to 'figure' you out. They tell you what can or can't be done, period. You can also go back and make changes within the allotted time. I'm sure other banks monitor your account transactions, but I've banked elsewhere, and CACU has the best monitoring system I've been under. They are very respectful, caring, and friendly, even when there are issues that need attention from the main office. So, if you're looking for a different bank, give CACU a call. As stated they are all friendly, but I've been dealing mostly with Keith Carter; a good all around person. Lastly, I'm sure other banks have the same things to offer, but I like friendly people, and in a world of selfish pride and self-centered people, goodness in people goes a long way with me and gets my business.

  Response from the owner

  Wow! Thank you for taking the time to write such a detailed review of your experience. Keith is awesome and we're glad he took great care of you. We're downright honored to have you as a CommunityAmerican! -Carynn at CommunityAmerica

• E

  Elle Eff
  5

  I love this credit union! I left my old bank because they kept changing their story as far as fees and cards. I have the cash back checking which has rotating local stores and eateries where I can get money back! They also have this account option of getting a higher interest for savings. Definitely recommend to people who are tired of getting jerked around by banks.

  Response from the owner

  We are so glad that you decided to make the switch, Elle! Thank you for choosing us! ~ Tara

• S

  Sylver Wolfy
  5

  I have been coming to community America for quite awhile now because of how friendly and helpful everyone is, consistently. Today however, Ethan helped me look into a vehicle loan. He was the most helpful, and enjoyable person I have ever had the pleasure of working with in community America. I felt like he was genuinely interested, and cared about what I was trying to achieve. I'll definitely make this my regular bank due to the exemplary customer service Ethan displayed today!

  Response from the owner

  We can’t thank you enough for all the kind words, Sylver! We pride ourselves in providing above and beyond member service, and Ethan is an excellent example of that. We have shared your review with him and are positive you made his day. Thanks for being a CommunityAmerican! -Cara

• A

  Abby Nees
  5

  I switched to CommunityAmerica after dealing with big banks my whole life. I could not be more thrilled. Their debit card printing in all their buildings is very handy. Their online banking is very easy to use. And you can't beat the profit sharing. I wish I had switched years ago.

  Response from the owner

  This means the world to us, Abby! Welcome to the CommunityAmerica family. We know that taking the leap to switch can be a bit unnerving, but we're ecstatic that you did it - and that you picked us. We look forward to decades and decades to come with you! -Cara at CommunityAmerica